I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.

**Please read** I usually avoid leaving negative reviews, but I feel compelled to share my experience to help future customers. Google Merchant is a nightmare! Their approval process traps us in a relentless cycle of frustration. We fix "Misrepresentation" issues only to face repeated demands—domain accuracy, broken links, placeholders, mismatched product details, and incomplete site info. It's an enormous waste of time and resources, hindering our business growth. Despite being verified on Instagram with a blue check mark, Google still complicates our merchant account with endless hoops. Their process is inefficient and infuriating. We need real solutions, not perpetual problems. Avoid Google Merchant if you value your time and sanity!

Most pathetic. They have flagged my site as misrepresented. I’ve checked, rechecked and raised queries with them. They have generic answers and have zero merchant support. I’ve wasted a whole week on this pathetic no good app

This app is garbage. When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account. This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work. So it's imposisble to get my Shopify store ads under my Youtube channel.

I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses. I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood. The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended. I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.

No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?

I've been trying to set up Google Merchant Center through this app, and my account was suspended due to "policy violations" without clear explanations. The reasons given, such as "website needs improvement" and "misrepresentation," are vague, and despite my attempts to resolve these issues, I've received little to no assistance from Google or the app support team. It's frustrating because I've worked hard to meet the basic requirements, and I still don't understand why my account remains suspended. I've been trying to fix this for so long now, and the lack of clarity and support is disappointing. I expected a smoother experience from a platform integrated with Shopify, but instead, it's been a headache. I hope the developers work on improving support for users dealing with these kinds of issues.

Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare. Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? [email protected] Tickets 5-4663000037182, 3-0438000037058, 7-6730000037298

Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app is no longer reporting sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.

O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.

I installed it, then it says my products contain sexual content. The product It was complaining about was a broom handle. Next it said another product contains alcohol that product is a potentiometer dial uses for electronic devices. Again, selling hotwheel toy cars flagged as contraband and marijuana. These 3 product are my main sellers and the descriptions, title and images do not contain anything related to what google thinks these products are. I did submit review, I guess its ran by AI that can't tell the difference. Its a worthless plugin, don't waste your time. I can list my items on ebay (more expensive) and in turn ebay can push them into google searches without problems.

An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.

so confusing and complicated to get conversion tracking from google ads to work with shopify, honestly ridiculous. even after going through all the steps, still does not work.

Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally. So wrong to have such stupid problems with Google.

The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.

Horrible. So complicated for no reason.

No funciona bien la app, me duplica los productos en google merchant center. No me permite modificar atributos de los productos en google merchant center y tampoco me deja hacer remarketing dinamico. Intente mil formas de arreglar los problemas, desde shopify modificando los productos y tambien en google merchant center. Nada funcionó

Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google

I can't get it activate and support I was chatting to, could not seem to get me anywhere