Used this app for years then woke up one morning to find multiple errors on my merchant centre. For some reason overnight all my products changed from in stock to 'blank' - only solution was to manually update everything to in stock on merchant centre - not an easy task on over 50k products - all are in stock on shopify. Now my product description on MC is not showing my Shopify SEO Product description, its showing my product description when its set to use SEO title/description only. Major issue is this over CSS capacity, again happened over night. Why fix something that isnt broken!? This has nearly bankrupt my business ive gone from too many sales to nothing. I'll be putting all of my google ads on hold until this is all resolved. Read other reviews and avoid this 'sales channel' until they actually fix all of these issues.

The app worked good for a while now there are all sorts of problems where the URL has something added to it and the item is rejected by google for now working. All kinds of problems now - the gtin is not going through either even though it is there.

sad，no customer service.

It is so disappointing to see a brand like Google coming up with this kind of an app. It is not for shopify store owners at all. Everything is extremely complicated and creates a headache. I have no idea what am I doing wrong and google support is robotic. They keep pointing us to articles after articles to read. This has become such a big headache. Not user friendly, not helpful, definitely not DIY. I have two stores and as soon as I connect the other store my current store becomes unapproved. I connect my other store to a new account, it says you already have an account and cannot open a new one. I just gave up after 3 months of wasting tuime and effort. Horrible.

I'd love to use this app, but like most stores, my product ids in Google Shopping are not Shopify product ids - they existed before they were on Shopify. Without being able to choose which field acts as the item id, this app is useless. Even if you don't use the Google Shopping features, it will not record conversions correctly either because the product ids will be different. I can't change the product ids in Google Shopping, as then I'll lose years of data on those items. Simple fix would make this app great

The newest update of this app has caused a lot of products for our business. We used to be able to easily filter before bulk editing products - specifically Google metafields (color, size, age group, and gender) for apparel. We could filter by vendor or active/draft or sort by created and products with issues were an entire category that we could edit separately. However, since the past updates - we can now only edit all of our products at once (which we have over 10,000 so it is impossible to work with anymore.)

A living nightmare matrioshka of tags beings installed everywhere we had no control whatsoever on what was happening. The firth circle of hell. Even the shopify support looked baffled by the mess it created.

This app has been super dissappointing. It should not be offered to shopify store owners without proper guidance and control. It is being offered as if everything will go smoothly and as if shopify has done its verification process and there are no issues. It does not allow you to manually choose your products but just automatically syncs the products into merchant account at the beginning. The app should provide potential issues you may have before syncing your products in google and being hit with misrepresentation, policy violation, or any other issue. It should give you an option of whether you want to sync your products to free listing only or both free listing or google ads. It should allow owners to exclude products certain channels in shopify itself since it is easier to filter and bulk edit in shopify than in Google & You tube. It should also provide a checklist or warning of potential issues of why your store will be disapproved by google. Any live help should be offered immediately to relief shopify owners that unknownily fall into this situation.

I was told I can set up Sub Accounts in Merchant Centre using Advanced Merchant Centre accounts, so I can then have and isolate my second and subsequent stores even though the domain remains the same but it might be markethall.domaain.com.au I have one business account with Google, that all my connections are linked for Ads, Merchant Centre, Analytics, Business Profile etc. I received advice I need to add an email address to the sub account in merchant centre which I have tried, but it says this email is already associated with this account. When I deleted the app and links to try again it keeps creating new businesses in my Merchant centre but I can't do anything with them. I can't create a google account for my boss as to sell on Merchant Centre you have to be approved particularly selling alcohol and now I am stuck with a website I have built and no way to link it to google even though this process should be seamless. My original account now says I need to verify my domain, but this has been done?? and I have it still connected via the app for my original store. Help please.

None of my 1000+ products are showing on Google Shopping Tab. And "Product Snippets" under Google Search Console shows only 4. Seems like this app is not generating rich snippets properly. It's been months but zero visibility on google while my same products are generating thousands of orders on Amazon. Things are complex to setup on merchant center, search console, analytics etc and still zero results. On top of it, Merchant Center's "Store Quality" shows incomplete shipping policy and return policy even though this app has synced it.

why does this app not register individual item purchase events or item revenue in GA4? this is basic information. please fix. its been broken for years. GA4 > Monitization > Ecommerce purchases Only item view and add to cart events get passed along; not item purchases or revenue.

The app was working fine before, but I don't know when it changed, my id was fine, but it became shopiffy_ZZ_id. I can't understand why it became ZZ. This is a headache. I contacted the google support team, the support team told me to contact the merchant center team, the merchant center team told me to contact the feed api team, the feed api team told me to contact the support team. It's stuck in a cycle, each passing the buck, but no one can solve my problem, which is terrible.

By using this app, Google Analytics tracks way less purchases than Shopify. This makes it an unreliable platform. The connection with this app is not good.

Since enabling the global auto-sync feature, I’ve noticed that the old feed sourced from Content API is no longer updating. Given the significant amount of data in that feed, is it possible to maintain its updates? Current Feed Status: In our feed entitled Content API, 128 products are updating automatically on a daily basis, but 113 products are failing to sync. Troubleshooting Attempts: For the non-updating products (e.g., shopify_US_8544767475965_45193211379965), I manually filled in attributes like gender, condition, and age group in the backend—yet the changes still did not sync with Google Merchant Center. Key Observation: The same product with a shopify_ZZ_ prefix (e.g., shopify_ZZ_8544767475965_45193211379965) in the new Feeds sourced from Merchant API updates and syncs normally. Both IDs lead to the same landing page URL, confirming the issue is specific to product IDs beginning with shopify_US_. Question: Is there a way to resolve this discrepancy and ensure the shopify_US_ products sync properly, or retain updates for the old feed sourced from Content API?

This App sends an incorrect availability to the Merchant Centre if stock is zero, but the item can be backordered. Instead of sending BackOrder to Merchants Centre, the App sends IN_STOCK.

I AGREE WITH LUCY STORE'S COMMENT BELOW. OH MY GOODNESS, THIS IS THE WORST UN-USER FRIENDLY APP, THESE PEOPLE WHO WORK FOR GOOGLE FOUND ANY REASON TO SUSPEND MY MERCHANT CENTER ACCOUNT, GOOGLE ADS, AND GOOGLE BUSINESS PROFILE..YET STILL HAD MY GOOGLE ADS RUNNING AND CHARGING ME MONEY..THEY GIVE VERY VAGUE FEEDBACK AND THROW A BUNCH OF POLICIES AT YOU AND SAY YOU VIOLATED THEM, LIKE YOU SUPPOSED TO KNOW WHAT EXACTLY YOU DID TO VIOLATE THEM, WHICH GOOGLE DOES NOT CARE TO TELL YOU THAT INFORMATION. IT IS IMPOSSIBLE TO TALK TO ANY PERSON. I JUST CAN'T SAY ENOUGH THEY EXHIBIT HORRIBLE CUSTOMER SERVICE BECAUSE THEY MAKE NO ATTEMPT TO HELP YOU FIX OR RESOLVE THE PROBLEMS THEY KEEP TELLING YOU HAVE. I MEAN IT'S JUST RIDICULOUS!!! ***************** April 8, 2025 i advise everyone not to waste time with this app and google shopping, i spent years building a store and one fine day they will suspend google merchant and your ads without any reason, emails are sent automatically: we found a bug, we found a bug,... endlessly repeated, no friendly cooperation with this platform, i spent time and effort working and complying with hundreds of policy violations ... Show more Lusy Store

Frustrating and Unreliable Experience Using the Google & YouTube app has been a complete nightmare. My account has been repeatedly suspended for alleged policy violations that simply do not exist. Every time I manage to resolve an issue, a new one magically appears out of nowhere. The latest frustration? My site is supposedly "parked" despite being fully operational. Contacting Google support led nowhere—their only suggestion was to request yet another pointless re-evaluation, wasting my time with no real solutions. This app is a constant source of headaches, endless troubleshooting, and zero accountability from Google. If you're looking for a smooth and reliable experience, stay far away.

Absolute worst app ever as is the whole google multiplex of overly complex apps accounts and systems. Everything is a nightmare, so insanely complex to try and setup to track conversions, I have never been able to do it, there is always some issue, error, bug, etc. On google alone you have to setup a business manager account, merchant center account, search console account, analytics account, google ads account, youtube google shopify app, then try to link all of the above together, install code on every page, create custom events, troubleshoot it endlessly when it does not work off the bat (NEVER DOES!!). I mean, are you kidding me???? all this to track a conversion?? what year are we living in. Feels like going back in time to the 90's to make of this work. DON'T WASTE YOUR TIME

Comment Shopify a pu accepter une application qui récupère le prix d'achat des produits sans un consentement éclairé ??? Et pourquoi les champs de variantes unit_pricing_measure et unit_pricing_base_measure génèrent une erreur dans le merchant center alors qu'ils sont bien saisis dans "Google & YouTube" ??? J'ai passé un temps fou avec l'assistance Shopify et ils m'ont dit qu'ils ne pouvaient rien faire. Personne n'est capable de m'assister. J'ai écrit à Google et j'attends... Upd : Vous avez tort sur toute la ligne. 1) Je m'en fiche de ce que vous faites de mes prix d'achat. Ce que je sais c'est que vous vous cachez bien de le faire. Pour une information aussi confidentielle vous auriez pu demander un consentement éclairé. 2) J'ai déjà dit au support Google que je n'étais pas un imbécile. J'ai rempli ces attributs parce que Google Merchant m'a dit qu'ils étaient manquants. J'ai déjà envoyé des captures d'écran prouvant que je n'envoie pas des zéros. Vous faites très mal votre travail en regardant seulement ce que vous recevez. Moi je sais ce que je saisis. Votre collègue m'a dit de tout vider. Et, maintenant, google me dit à nouveau que les informations manquent. J'avais raison mais vous ne savez pas écouter. Je vous ai même dit que j'ai passé beaucoup de temps avec l'assistance de Shopify. Eux aussi vous les prenez pour des idiots ? Essayez aussi de parler la langue du client. Parce que pour prendre de l'argent vous êtes fort. Mais pour le reste il va falloir faire des efforts.