Google replied to us stating that we should replace our online store URL on merchant with the one we prefer. The issue with this is that it does not update any of the URL's for the products. So if anyone searched for our products they'll still be redirected to our online store URL. The change made does not propagate into the items. We have tried making a script to automatically change all URLS on google merchant to the URL we are using on the hydrogen storefront. This could work, but if we change ANYTHING on the shopify product page, for example, the description, the URL goes back to the primary online store one. Giving this a 1 star, hoping the team looks into this issue. Our shop uses the hydrogen storefront, which uses a different URL compared to the online store storefront. The google & youtube app seems to only use the online store storefront URL, with no options to change this. We want to redirect our users to the hydrogen storefront, not the online store one. We have tried getting into contact with Google & Youtube support, only to be told to contact Shopify. We contacted shopify and they told us they'd speak directly with the team that handles this app. This was 3 months ago. We are only looking forward to the feature that allows us to choose the preferred URL we would like to use to prefill google ads links, merchant etc..., but it seems like google is refusing to do this. An update like this wouldn't take longer than an hour to make.

Sender ikke date til google ads. Konverteringssporing fejler, og sender ikke date videre. Bruger flere dage på at problemløse.

I was ripped off by google and the support is poor. before you use this app I recommend checking all the reviews on trust piolt. Google has so many negitive reviews that I don't understand how shopify can partner with them. All I am saying is do your research before you use Google.

Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years). Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service". I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.

Riddled with weird bugs. Its still not generating any GA4 events and Google flat out said they are not supporting the plugin and will not answer even simple questions, like "does your plugin generate events".

I try and not ever leave bad reviews as a small business owner however in this case I feel I have to. I can honestly say I have tried everything with this app and the support from Google who blame Shopify is as bad as Shopify's support blaming Google. I can easily connect all of my ggogle accounts, merchant center, analytics and ads and everything looks to be somewhat accurate but my products WILL NOT sync to merchant center, no errors, no wrong information they just do not sync either in the shopify app or in merchant center. Shopify have clarified that all information is correct and it should be syncing, google just blamed Shopify what a joke! By taking three days at a time to respond to emails, you are literally costing businesses money.

Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered

It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page. I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up. Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.** I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.

Does not update products in merchant center. Unable to get any support.

It’s terrible that I’ve tried reinstalling and uninstalling 4-5 times over the past three months. - Setting up conversion tracking for Shopify is overly complicated. If I use third-party apps, they gain access to my ad account, exposing all sales data or ad information. - If I install the official apps from Google (like the Google & YouTube app), they fail to report data accurately. For example, I had 8 orders from Google Ads, but the report only recorded 3 conversions, which affects ad learning performance. - If I try to set up conversion tracking from GTM (Google Tag Manager) to Shopify myself, I need to know some coding or be proficient with it (layers, scripts, etc.). How can a sales manager do this on their own? Shopify makes everything unnecessarily complicated. In conclusion, both Google Apps and Shopify deserve a poor rating due to the overly complex setup process for conversion tracking.

Broken garbage, after wasting months trying to solve the issue with "misrepresentation", the app became incompatible after updating my store. After reinstalling the app, the store name is "invalid" within the new merchant account. Pure garbage that doesn't actually work properly. None of the error messages help you diagnose any issue and your left guessing, don't even bother with support because they wont help you. You're on your own.

We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!

Update 20/12-24 Installed app again, not usefull and still the same issue. Can not even find my google merchant account in the app on shopify. I wonder what respons will be this time LOL Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard. also NO help from google, but they clearly dont care as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER! I do so much hope The EU gets to divide alpabet and google browser in to small pieces. Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.

**Please Read This** My account is suspended for misrepresentation, but my website is fully transparent. Policies, secure payments (Visa, PayPal, etc.), and SSL are in place. I lack reviews as my site isn’t popular yet—how can I highlight reviews if none exist? Even Shopify's team found no issues. I’ve followed all Merchant Center SEO rules and provided required policies, yet I’m still rejected. I offer 1-2 day delivery in India. You again suspended my account after I submitted a good review.

Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard. also NO help from google, but they clearly dont care as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER! I do so much hope The EU gets to divide alpabet and google browser in to small pieces. Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.

very bad app.

I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.

Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.

Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht. Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert! Total nutzlos und zeitraubend!