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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,260)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

minimus

Jun 25, 2024  on Shopify

I received assistance from Sarah. I contacted her via email. She helped fix the bug within a day, which was a great help! Thank you for your continued support.

stripeypeach

Jun 24, 2024  on Shopify

Great free app, I struggled a little at first to set it up but the app team were really quick to help. I recommend it!

Slayer's Quest

Jun 20, 2024  on Shopify

very quick to answer my queries, especially when i should have just looked for the function myself. im on the free version and has almost everything i need

THENX

Jun 19, 2024  on Shopify

Great customer support! App works as intended but needed some assistance to make the design match our website a bit, their team quickly made the changes we requested. Great experience so far! Recommended.

Ivella

Jun 18, 2024  on Shopify

Jay and the rest of the team are just amazing. I wanted to remove some parts from my product page and it was done really quickly. Thank you so much. I can only recommend the perfect service right here.

Pahiesa Formentera

Jun 18, 2024  on Shopify

Muy bien, super util y con la ayuda de Sarah pude resolver unas dudas sin problema. Buena comunicación!!

Tunisian Twists

Jun 18, 2024  on Shopify

This app is a lifesaver and when I had a small display issue, support was outstanding and super helpful. I highly recommend !

My Store

Jun 18, 2024  on Shopify

Had some trouble setting up the app on my store at first since I had a custom theme, but Sarah was quick to reply and integrated it into my website perfectly! Love this app so far!

KENZEN

Jun 17, 2024  on Shopify

Awsome app! the customer service is the best i have ever encountered. i ran into a problem on my end and the guided me through it with great detail even though it was the weekend. Product is awsome, makes my website look so good. just a 10/10!

Kub Direct

Jun 13, 2024  on Shopify

This app is great. It's solved my issue with all variant images being displayed under each variant and I now also have decent swatches rather than the default drop down I had before. Support has been excellent. I've been in contact with both Jay and Sarah (for separate issues) who were both extremely helpful and took ownership to sort out my issues. Happy to recommend this app.

BOOMSHOTSUPPLY

Jun 12, 2024  on Shopify

I had a great experience with GLO. The customer support team was very helpful. The development team quickly resolved my issue professionally. They listened to my concerns calmly and handled everything with professionalism. Highly recommended!

Zen Boutique Supply

Jun 12, 2024  on Shopify

Great tool for my product page CRO. And quick/responsive customer support as well :) Thanks, Sarah!!

G2000 集團

Jun 11, 2024  on Shopify

Free and incredibly user-friendly color and image classification can be achieved effortlessly. Different color options showcase corresponding color images in an organized and clutter-free manner, without any complex configurations. Simply upload the images in the desired order, and it's definitely worth using.

healthybud

Jun 10, 2024  on Shopify

The app really works well! It brought a new dynamic to our website and allowed us customers to easily select variants (while looking great too). Customer support is A+ Would recommend

RoséGlo

Jun 07, 2024  on Shopify

Jay from app support is amazing! He was patient, friendly, and got the job done. He guided me through the steps and made everything super easy. I really appreciate it! Thanks, Jay!

Scera

Jun 06, 2024  on Shopify

Incrível app, facilitou muito e deixou a minha página de venda muito mais bonito e com certeza será uma ótima experiência de jornada do consumidor, fora o suporte incrível, qualquer pergunta que faço respondem rapidamente, objetivamente e de maneira clara. Parabéns

Extremerate Wholesale

Jun 04, 2024  on Shopify

It is worth recommending! Every time a functional request is raised, they can solve the problem perfectly as quickly as possible!

Blisscollection.shop

May 31, 2024  on Shopify

Great service, have been very helpful and responsive with what I needed! 10/10 Thank you very much!

Blair Ritchey

May 30, 2024  on Shopify

This app works very well and is easy to setup and maintain. Would definitely recommend. The configuration settings and design options are excellent. Excellent support team as well. You will get a quick reply!

FaMiDex

May 30, 2024  on Shopify

Super Einfach zu benutzen und die Service Support hilf sehr schnell und erklärt es super einfach...beste app und beste service meine Meinung nach :) Vielen lieb Sarah für deine Hilfe

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