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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,260)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Ostrivio

Jul 15, 2024  on Shopify

Sarah helped me well and, above all, very quickly. My problem was solved quickly and everything went very smoothly. I am very happy with the App and also with the support.

Bay Window

Jul 15, 2024  on Shopify

Amazing app to update swatches against the product. What stands out is the service they provide - especially Sarah from their customer support team has been super fast in her response and helped us fix the glitches in no time!

greenlane

Jul 14, 2024  on Shopify

The app is intuitive to use and does everything as expected. The swatches look perfect on the website and it's great to have so many options to choose from. The support is outstanding, Sarah is fantastic and super helpful, a joy to work with!

Live Charged

Jul 14, 2024  on Shopify

buena experiencia, atentos y con buena disposición para ayudar a cualquier duda, la app funcionando bien

Laws of Nature Cosmetics

Jul 12, 2024  on Shopify

We highly recommend this app for your store. We needed technical assistance, and their support team was very responsive and resolved our issue quickly. In particular, Sarah was super friendly and answered all our questions after installing their app.

Trendi Teeze

Jul 11, 2024  on Shopify

Hard to use, there's a lot of problems. I've been reaching out to support over and over for weeks and still have not heard back. It's impossible to get ahold of anybody. Not worth it in my opinion.

Pilates Elegance

Jul 11, 2024  on Shopify

Amazing app, easy to use and professional support team! Very fast response time, answered all my questions! Thank you.

Treasure Trends

Jul 10, 2024  on Shopify

I love this app and customer support is amazing. I had an issue with the color swatches. I contacted GLO customer support and they were fast and efficient. My site is fixed and I am so happy. Thank you. I highly recommend GLO Color Swatch to anyone.

Festies Jewelry

Jul 09, 2024  on Shopify

Really great app that works perfectly fine and makes my website look really professional. I couldn't figure something out with the settings and the helpdesk helped me very fast and politely. Would recommend!

PaziTIVA

Jul 09, 2024  on Shopify

I had a small issue and Sarah was very responsive and sorted the problem out for me within minutes (:

La Maison Mou

Jul 08, 2024  on Shopify

I had an awesome experience with their service. Sarah was incredibly helpful and answered all my questions patiently. Don't hesitate to ask them anything; they're very supportive and willing to assist you. Many thanks!

EZYBUYER

Jul 07, 2024  on Shopify

I had a great experience with the customer support team. They quickly solved my product issue and were very helpful throughout the process. Their dedication to making sure my problem was resolved made a big difference. I highly recommend the GLO Color Swatch app for its excellent support and user-friendly features.

NISA SCRUBS

Jul 06, 2024  on Shopify

They are an awesome team. Very helpful! I had difficulty with variants for my products, and they quickly fixed it. I also reached out again about something else caused by another app and they were able to find the issue and guide me on how to fix it. They are the best. I highly recommend them.

KidsElation

Jul 06, 2024  on Shopify

Great customer service from Sarah. Had some issues with the variant images not displaying properly on one of my product pages and it was resolved very quickly.

DuColors

Jul 04, 2024  on Shopify

No issues to point so far. Been using it for about 3 weeks and I'm loving it. Keep up with the good work!

LITI Eco-Lighters

Jul 03, 2024  on Shopify

I was trying to get around paying for a swatches app.. but I gave in after lots of trial and error and GLO is the easiest one out of them ALL to navigate as well as affordable! Support is also just awesome. Won't go anywhere else!

Maëlia Style

Jul 01, 2024  on Shopify

Très simple à personnaliser, j'ai également demandé de l'aide pour modifier un bouton spécifique et le support a été très réactif ! Application très utile pour une meilleure visibilité du stock restant pour les clients.

YANBAL FRANCE

Jun 30, 2024  on Shopify

la persona que me atendio Sarah me soluciono el problema que tenia muy rapidamente, ahora mi tienda luce tal y como yo quiero, gracias por todo

Dorka

Jun 30, 2024  on Shopify

Very satisfied with swatch variations, and also customer support is very helpful. This app is recommended for everyone!

L8Hasselblad

Jun 25, 2024  on Shopify

Easy to get started with and to tweak to your liking. The support was amazing, had a few things that i didnt know how to do and they fixed everything very well and very quickly!

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