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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,260)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

ENYA MUSIC Global

Aug 05, 2024  on Shopify

I personally would recommend this if you have a single-language site and not much products, it's simple to use and works as it should to be.

sockenkauf24

Aug 01, 2024  on Shopify

Schnelle Kommunikation und Behebung, wenn es probleme gab. Aber sonst sind die Einstellungen in der App super easy und hilfreich.

WohnCharme

Jul 31, 2024  on Shopify

The support, when needed, is truly commendable. Great work, very fast, satisfactory solutions, and everyone there is super, super friendly. Thank you very much for your help.

The Air Purifier Store

Jul 30, 2024  on Shopify

app has provided the functions we need. We had a small issue recently. Support team fixed and resolved quickly so as not to impact production. Great product and support is very responsive. Just be aware of timezone differences if you are in the America's.

Pawzopia

Jul 30, 2024  on Shopify

Free plan is good enough till you have 100 products. Post that the paid plans do make it convenient. Good support too! I had an issue regarding swatches not showing on certain products. Jay was very quick to help and offer a solution. Highly recommend!

Bubblisar

Jul 29, 2024  on Shopify

They gave me perfect service, even though I am on the free plan! The swatches works and looks great, and are just as intuitive as you'd want. Important to note is that the free version only supports one language, a detail I missed.

essen’ciel

Jul 29, 2024  on Shopify

I just started to use Glo with my online shop and want to admit a support team who helped with issue that I had. Thanks guys for prompt respond and helping in resolving my request! Special thanks to Sarah from support team who was always in contact with me providing all needed help. Hope for a long term productive cooperation.

Made4Me

Jul 29, 2024  on Shopify

Great, Globo always were here by mail when I contacted them for help, they have a great service, trustful, patient and this app offers the option I need to make my website better so I'm glad about it, also they make updates really often to always improve, BIG thank you to all the staff from globo, Helen, Sarah, David, Jay, Ariya! Hope you the best! :)

TheVAVIg

Jul 29, 2024  on Shopify

Great service and super efficient!! Sarah was amazing and super fast, she understood my request and solve my problem super fast! Thank you!!

Sensual Silhouette

Jul 28, 2024  on Shopify

Cettte application réponds parfaitement à mes attentes en tant que jeune entrepreneur. De plus le support assistance surtout celle qui s’est occupé de mon soucis se prénommant Sarah est d’un professionnalisme et d’une écoute totalement angélique. C’est juste . Je m le recommande à 3000% pour des boutiques avec des variantes de styles récents et professionnels.

Seijakku

Jul 28, 2024  on Shopify

Quiero expresar mi satisfacción con el excelente servicio que recibí de Sarah. Fue increíblemente rápida y amable en su atención, resolviendo todas mis dudas de manera eficiente. Sin duda, una gran experiencia. ¡Gracias, Sarah!

Dream Soft Australia

Jul 28, 2024  on Shopify

I have been using Shopify for quite awhile and have installed many Apps over that time. I must say I have just had the best experience with GLO Color Swatches...particularly with the Consultant named Sarah! I live in Australia, so one of the biggest hurdles is overcoming problems when most support teams are offline. Even though it was the weekend...Sarah was able to install my App and make some necessary changes for me. She was the most helpful, kind, and professional consultant I have found so far. I had to call on Sarah a 2nd and 3rd time, and each time she was extremely helpful and resolved all of my requests in a very timely manner. I also received help from Jay and I couldn't be more impressed by the professionalism by the whole team. Thank you to Glo Color Swatch for your awesome App...and a huge thank you to Sarah, and her team, for being so patient and kind to me.

Angel Direct Inc

Jul 27, 2024  on Shopify

Sarah thank you for helping me solve the swatch problem and your great customer support. I'm not a strong technical person and you explained everything clearly so it was easy for me to change swatch display. the more i learn about Glo Swatch, the more i realize how much it can do. Awesome customer support! Thank you!

Happy Goods

Jul 27, 2024  on Shopify

Highly recommend this app. We needed an issue fixing and the support team were fast with their response and resolved the issue quickly despite it being midnight on their end. Great app, amazing communication, thank you.

thegreenaproject.com

Jul 26, 2024  on Shopify

Extremely fast and efficient! I got the solutions I needed in less than 5 minutes! Very polite, I definitely recommend this App!

TrendyGoodz

Jul 22, 2024  on Shopify

BEST APP EVER!! im not joking, i have no idea how i didn't know about this earlier. if you're a clothing brand this app is simply a must and the support team is so helpful. 5/5 stars!!!!!!!!

Saga-copenhagen.com

Jul 17, 2024  on Shopify

Their team is GREAT! We had problems with another app, similar to their, and they helped us with the problem, they fixed it for us. Amazing We can only recommend them

Salezen

Jul 16, 2024  on Shopify

Thanks to Jay's assistance, I was able to continue my work without any delays. I highly recommend the Glo Color Swatch app to anyone in need of a reliable and user-friendly tool for color selection. The app itself is fantastic, and the top-notch customer support provided by Jay ensures that any issues are quickly addressed. Five stars all the way!

Demiz Design

Jul 16, 2024  on Shopify

Great customer service! Sarah and her team were so helpful! They designed the “add to cart” button to my liking, and very fast also! The app works and looks great! Highly recommend.

DGP 21

Jul 15, 2024  on Shopify

Jay is a really good advisor, that helped me settle the application really fast, i totally recomended them both, the app and Jay as an advisor!! Thanks a lot! good bye

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