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Customer reviews: GLO Color Swatch & Bundles

Develop by Shopify

Reviews (1,395)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Sensual Silhouette

Jul 28, 2024  on Shopify

Cettte application réponds parfaitement à mes attentes en tant que jeune entrepreneur. De plus le support assistance surtout celle qui s’est occupé de mon soucis se prénommant Sarah est d’un professionnalisme et d’une écoute totalement angélique. C’est juste . Je m le recommande à 3000% pour des boutiques avec des variantes de styles récents et professionnels.

Seijakku

Jul 28, 2024  on Shopify

Quiero expresar mi satisfacción con el excelente servicio que recibí de Sarah. Fue increíblemente rápida y amable en su atención, resolviendo todas mis dudas de manera eficiente. Sin duda, una gran experiencia. ¡Gracias, Sarah!

Dream Soft Australia

Jul 28, 2024  on Shopify

I have been using Shopify for quite awhile and have installed many Apps over that time. I must say I have just had the best experience with GLO Color Swatches...particularly with the Consultant named Sarah! I live in Australia, so one of the biggest hurdles is overcoming problems when most support teams are offline. Even though it was the weekend...Sarah was able to install my App and make some necessary changes for me. She was the most helpful, kind, and professional consultant I have found so far. I had to call on Sarah a 2nd and 3rd time, and each time she was extremely helpful and resolved all of my requests in a very timely manner. I also received help from Jay and I couldn't be more impressed by the professionalism by the whole team. Thank you to Glo Color Swatch for your awesome App...and a huge thank you to Sarah, and her team, for being so patient and kind to me.

Angel Direct Inc

Jul 27, 2024  on Shopify

Sarah thank you for helping me solve the swatch problem and your great customer support. I'm not a strong technical person and you explained everything clearly so it was easy for me to change swatch display. the more i learn about Glo Swatch, the more i realize how much it can do. Awesome customer support! Thank you!

Happy Goods

Jul 27, 2024  on Shopify

Highly recommend this app. We needed an issue fixing and the support team were fast with their response and resolved the issue quickly despite it being midnight on their end. Great app, amazing communication, thank you.

thegreenaproject.com

Jul 26, 2024  on Shopify

Extremely fast and efficient! I got the solutions I needed in less than 5 minutes! Very polite, I definitely recommend this App!

TrendyGoodz

Jul 22, 2024  on Shopify

BEST APP EVER!! im not joking, i have no idea how i didn't know about this earlier. if you're a clothing brand this app is simply a must and the support team is so helpful. 5/5 stars!!!!!!!!

Saga-copenhagen.com

Jul 17, 2024  on Shopify

Their team is GREAT! We had problems with another app, similar to their, and they helped us with the problem, they fixed it for us. Amazing We can only recommend them

Salezen

Jul 16, 2024  on Shopify

Thanks to Jay's assistance, I was able to continue my work without any delays. I highly recommend the Glo Color Swatch app to anyone in need of a reliable and user-friendly tool for color selection. The app itself is fantastic, and the top-notch customer support provided by Jay ensures that any issues are quickly addressed. Five stars all the way!

Demiz Design

Jul 16, 2024  on Shopify

Great customer service! Sarah and her team were so helpful! They designed the “add to cart” button to my liking, and very fast also! The app works and looks great! Highly recommend.

DGP 21

Jul 15, 2024  on Shopify

Jay is a really good advisor, that helped me settle the application really fast, i totally recomended them both, the app and Jay as an advisor!! Thanks a lot! good bye

Ostrivio

Jul 15, 2024  on Shopify

Sarah helped me well and, above all, very quickly. My problem was solved quickly and everything went very smoothly. I am very happy with the App and also with the support.

Bay Window

Jul 15, 2024  on Shopify

Amazing app to update swatches against the product. What stands out is the service they provide - especially Sarah from their customer support team has been super fast in her response and helped us fix the glitches in no time!

greenlane

Jul 14, 2024  on Shopify

The app is intuitive to use and does everything as expected. The swatches look perfect on the website and it's great to have so many options to choose from. The support is outstanding, Sarah is fantastic and super helpful, a joy to work with!

Live Charged

Jul 14, 2024  on Shopify

buena experiencia, atentos y con buena disposición para ayudar a cualquier duda, la app funcionando bien

Laws of Nature Cosmetics

Jul 12, 2024  on Shopify

We highly recommend this app for your store. We needed technical assistance, and their support team was very responsive and resolved our issue quickly. In particular, Sarah was super friendly and answered all our questions after installing their app.

Trendi Teeze

Jul 11, 2024  on Shopify

Hard to use, there's a lot of problems. I've been reaching out to support over and over for weeks and still have not heard back. It's impossible to get ahold of anybody. Not worth it in my opinion.

Pilates Elegance

Jul 11, 2024  on Shopify

Amazing app, easy to use and professional support team! Very fast response time, answered all my questions! Thank you.

Treasure Trends

Jul 10, 2024  on Shopify

I love this app and customer support is amazing. I had an issue with the color swatches. I contacted GLO customer support and they were fast and efficient. My site is fixed and I am so happy. Thank you. I highly recommend GLO Color Swatch to anyone.

Festies Jewelry

Jul 09, 2024  on Shopify

Really great app that works perfectly fine and makes my website look really professional. I couldn't figure something out with the settings and the helpdesk helped me very fast and politely. Would recommend!

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