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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,697)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Koufis

Mar 21, 2025  on Shopify

Great App & Support! GLO Switcher works flawlessly, ensuring a smooth shopping experience. The support team is super responsive and helpful. Highly recommended!

The Salt + Light Home

Mar 18, 2025  on Shopify

Easy to use and customer support was very helpful. I came across some issues, but they were very responsive and fixed everything right away.

Asung Trading

Mar 18, 2025  on Shopify

GLO Color Swatch makes it easy to integrate swatches into my store. The best part is their incredibly fast response time—they handled my requests quickly and efficiently. I highly recommend this app, and I truly appreciate the team for their great support!

NORD.

Mar 17, 2025  on Shopify

日本語にも対応していて、簡単に編集ができるアプリです。コレクションページにカラースウォッチを表示させる場合は、チャットサポートにお願いしてコードを編集してもらう必要があります。チャットも自動で日本語訳されるのでやり取りしやすい上に、とても丁寧に対応していただけました。おすすめのアプリです。

Simple Shapes

Mar 15, 2025  on Shopify

The customer service is outstanding. Very responsive with making customizations. Highly recommended.

CLO intimo

Mar 14, 2025  on Shopify

Excellent app for color dots and the up sell to swatches looks good too. Most important thing is, the customer service is quick, live and they fixed my problem overnight. Thanks.

Happily Styled

Mar 13, 2025  on Shopify

I've been using the app for a while now and I'm truly satisfied. I had an additional question regarding a custom widget, and the support team was excellent—I received all the help I needed right away. Highly recommended!

Gym Collections

Mar 11, 2025  on Shopify

Great app and excellent customer service. When I had an issue I couldn't resolve, Sarah was very quick to assist and resolve it immediately. Many thanks!!

Pepperina Calzature

Mar 10, 2025  on Shopify

Sarah mi aiutato a risolvere un problema che avevo con l'associazione dei colori. è stata veloce e mi ha anche spiegato bene il problema! Molto paziente e attenta nel sapermi ascoltare!

My Store

Mar 10, 2025  on Shopify

The app and the people are awesome! Reached out to support with a few setup questions. The team were extremely responsive, understanding, clear and solved the query in no time. Keep up the great work!

Atlantica Leather S.r.L.

Mar 10, 2025  on Shopify

Immediate support and practical, effective help. I didn't waste any time and resolved my doubts instantly. 5 stars!

Glowperk

Mar 10, 2025  on Shopify

Two features in their application are conflicting with each other and creating duplicates on the storefront. Despite us providing all the information regarding the issue, the customer representative named Sarah stalled us for one hour without doing anything. When we reached Sarah, the developers were available during working hours. We shared the same details multiple times, yet our issue was not resolved and we suffered a loss. Update: Bundle extensions only allow variants to load as a dropdown. When the bundle block is activated, the site's default buy now button disappears, leaving only the add to cart button. Customer support does not help at all with any issues. They simply respond with a short answer about whether a feature is included or not. The product has not been improved for months.

MUD Jeans

Mar 03, 2025  on Shopify

The app is great, specifically with extended custimization support this makes the app awesome. Just one note, it would be nice if the support is available in europe time zone as well, sometime the response takes time. :)

My Store

Mar 03, 2025  on Shopify

I got help from Sarah, and she was quick to reply and help me out with my issue, which was a minor issue to begin with. Many thanks, and I'm still using this app for its convenience and aesthetics! Best, Jimmy

AHLVM

Mar 02, 2025  on Shopify

Absolutely incredible support and amazing app! Sarah was especially helpful and kind when we needed assistance!

Joon

Feb 27, 2025  on Shopify

I've been using the app for a month and so far love it. The app support team is also really helpful and was able to resolve my query super quickly. All in all, I'm quite happy with the app so far and plan to continue using this :)

cadomotus.com

Feb 25, 2025  on Shopify

We've been using the Globo Color Swatch, Variant Image app for our Shopify store, and it's been a game-changer for showcasing our products. The app makes it easy to display color and variant options in a clean, professional way, enhancing the shopping experience for our customers. Setup was straightforward, and the customization options are great. We especially appreciate how smoothly it integrates with our theme. Plus, their support team is responsive and helpful whenever we need adjustments. Highly recommend for any store looking to improve product presentation and variant selection!

Styleverse

Feb 22, 2025  on Shopify

This app is really easy to use and shows the colors great on collection pages and product page :) Any time we need assistance, the support team is available to help and resolve any issues right away.Thank you Sarah!!!

REBORN CLUB

Feb 19, 2025  on Shopify

Great app, easy to use and customer service is AMAZING!! They fixed any and all issues I had right away. Would recommend for sure. I love this app - Sarah was also so helpful.

WallWild

Feb 18, 2025  on Shopify

I've been using this app for a while now, and it has been an absolute game-changer for me. The interface is user-friendly and intuitive, making it easy to navigate and get things done efficiently. What stands out the most, however, is the fantastic customer support. Whenever I've had a question or encountered an issue, the support team has been incredibly responsive and helpful. They resolve problems quickly and go above and beyond to ensure a smooth experience. I highly recommend this app to anyone looking for a reliable and well-supported solution!

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