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Customer reviews: GLO Color Swatch & Bundles

Develop by Shopify

Reviews (1,418)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Sinergia

Jan 30, 2026  on Shopify

Good app, let you use 1 collection for free. You can modify all the swatches and personalise them as needed. There are lots more options available if you subscribe, but to start for free, is very good! They are also very responsive, I had a small issue on my product page and they solved it within 10 minutes, with Helen being a great help! Definetely reccomended!

Built True

Jan 28, 2026  on Shopify

I was trying to figure out a problem with my Shopify page tonight that was really bothering me. I spent quite a bit of time on Shopify AI trying to fix it and at one point they said it was a Globo setting that I needed to toggle. They didn't know how to do it and I was uncomfortable making any changes, so I jumped on Globo chat and got Helen. I immediately explained my situation and showed her mockups I was trying to look like. While I was typing the next sentence Helen was able to toggle for me all the switches I needed and boom! My store looked perfect. Excellent job by Helen, great customer service, and eternally grateful for saving me hours of work on my own. Five stars for Helen!

L'atelier lapinou

Jan 28, 2026  on Shopify

Excellent contact avec Helen. J'ai vraiment pu être aidé pour mon problème. Helen a été patiente et a vraiment tout fait pour m'aider. Je suis extrêment satisfait du support de GLOBO.

CatFitters

Jan 28, 2026  on Shopify

The app helps save lots of time for displaying colors. When I ran into an issue with the Shopify theme I was using, I received very helpful technical support with quick responses from Helen to address the issue. Thank you so much!

Rivolla

Jan 27, 2026  on Shopify

I had a problem with how the swatches appeared on my page, I reached out to customer service and she helped me very quickly with solving the issue without me having to do anything. Thank you Annie for assisting me, you were very nice and professional.

cozyphant

Jan 27, 2026  on Shopify

Simple, minimalist, and most logical among any other in the store. The customer service is awesome, I had a simple variant issue that got me burning 6 hours, was resolved my Helen in minutes.

Dea Fea

Jan 26, 2026  on Shopify

Il modulo funziona perfettamente, in ogni funzione! Inoltre il servizio clienti è tempestivo e qualsiasi richiesta tu gli faccia, non esitano a risolverla e soprattutto in brevissimo tempo. Ottimo lavoro ragazzi!

Wandering Owl Adventure Co.

Jan 23, 2026  on Shopify

Andrew and all of the agents I have spoken to at Globo have been super helpful and quick! Thank you.

Stord Trykk

Jan 22, 2026  on Shopify

I had a problem with the placement of the swatches on the product page. I contacted customer support and Annie fixed it in 5 minutes. Very good service, would highly recommend this app.

Ninurta Perfumería Online - Costa Rica

Jan 22, 2026  on Shopify

Globo tiene un excelente grupo de aplicaciones súper útiles y fáciles de usar, y un equipo de soporte eficiente. Muchas gracias a Helen por la ayuda brindada

makehive

Jan 22, 2026  on Shopify

Getting the colors to show was a bit fiddly for me, but eventually it worked. Then I ran into a theme conflict which I couldn't solve myself. I reached out to the customer support and they reacted promptly and solved the issue right away. Even helped me understand how to troubleshoot myself should I switch themes. Special thanks to Helen who was fast and very friendly!

/Repeat-Repeat/

Jan 21, 2026  on Shopify

Fabulous and they help soooo much!!! Helen helped me to solve all my problems and cant be more thankful with her

StudioShake

Jan 20, 2026  on Shopify

Sarah Nguyen really helped me, very quick and efficient. I was even surprised by the efficiency and effectiveness. Thank you Sarah!

TEMPL

Jan 15, 2026  on Shopify

Helen was prompt and did a great job answering my questions. Very quick to make quality changes on the site.

GAMA CLUB

Jan 14, 2026  on Shopify

EXCELENTE atención!!! Conversé con Annie que me respondió al minuto de enviar el mensaje. Me solucionó todas mis dudas, hizo todas las modificaciones que necesitaba en menos de 10 minutos. Increíble. Gracias Annie!!!!!

Spailpín

Jan 13, 2026  on Shopify

I can't even begin to say how incredible Annie was. I was so frustrated trying to figure stuff out and she came in and fixed everything for me. Highly recommended!

cultivatestreetwear

Jan 12, 2026  on Shopify

Helen responded to me within 2 seconds of my question and sorted out my issues within 1 minute, she was polite and very professional, great customer service and awesome app, thank you Helen

TONEFIT

Jan 10, 2026  on Shopify

Easy to use, excellent service.Very supportive even while asking for the free plan. Thanks to Annie :)

The Fire Center

Jan 09, 2026  on Shopify

Great work overall. The developer is responsive, provides prompt replies, and quickly resolves any issues we encounter. Their customer service is polite, professional, and genuinely helpful. Their support has been instrumental in creating a smooth customer experience and has helped increase customer purchasing.

THE HOUSE OF GANGES

Jan 09, 2026  on Shopify

Wonderful app, wonderful Support. Helen from support desk was excellent. She was very prompt and solved my query within minutes. Highly recommended. Thank you Globo.

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