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Customer reviews: Giftship: Gift Options & More

Develop by Gist

Reviews (321)

Overall rating
4.8

What Merchants Think

Merchants broadly agree that "Giftship: Gift Options & More" is a powerful tool that enhances their store capabilities, particularly in handling gifting scenarios. Users are consistently impressed by the customer support team, who provide fast and efficient assistance. Many appreciate the dynamic features and regular updates, which help them stay competitive and meet their customers' unique needs. However, some users have encountered issues with ShopPay compatibility, which has been a point of frustration.

Key Strengths

  • Excellent customer support: The team is responsive, helpful, and goes above and beyond to resolve issues.
  • Multi-address shipping: A highly valued feature that simplifies the process of sending gifts to multiple locations.
  • Continuous feature upgrades: Regular updates and new tools keep the app relevant and useful.
  • Seamless integration: Works well with existing store setups, improving customer experience.
  • Comprehensive gifting options: Features like gift messages, bundling products, and custom checkout enhance store functionality.

Common Concerns

  • ShopPay compatibility issues: Some users have experienced problems with ShopPay notifications when using the app.
  • Potential for complexity: With an extensive range of features, fully utilizing the app might require time and technical understanding.

Final Thoughts

Overall, "Giftship: Gift Options & More" is lauded as an essential tool for businesses engaged in gifting. Its strong customer support and versatile features are key highlights, although users should be aware of current limitations regarding ShopPay. With continuous improvements, the app remains a popular choice for enhancing store operations and fulfilling diverse customer needs.

Holly Sparks Gifting

Mar 08, 2024  on Shopify

I love using this app; their customer service goes above and beyond! The app has fantastic features, and I found answers to my questions quickly in their excellent FAQ section. When I had a little trouble with how my cart page looked, I reached out, and Jasyon got back to me quickly, spending time to fix the issue. It's clear they genuinely care about their customers, and I couldn't be happier with the experience. I wholeheartedly recommend this app!

Tasmanian Gourmet Online

Feb 28, 2024  on Shopify

Excellent app and incredible customer assistance from their developers. One of the best apps i have come across.

The Bloom Box

Jan 22, 2024  on Shopify

This app helps us to process orders efficiently! On top of that, their service is quick. For any businesses, this definitely a plus point.

Inkberry Flowers

Nov 29, 2023  on Shopify

I use Gift Ship on my shopify website and love how simple it is to use. I recently had an issue with delivery dates not being printed on my order confirmation email. After unsuccessfully trying to fix it myself I contacted Dhopify who put me onto GS help. While they are based in Canada and I’m in Australia, this didn’t affect their responsiveness in helping me fix my issue. All done in a few hours. Brilliant service.

Dare & Co.

Nov 23, 2023  on Shopify

We use this app on our store for multi-ship and product options and plan to add the bundling. Their customer service couldn't be better. So happy with this app and the people behind it! They've solved a lot of issues on our end quickly and made it really simple.

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