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Customer reviews: Giftship: Gift Options & More

Develop by Shopify

Reviews (250)

Overall rating
4.7

What Merchants Think

Merchants broadly agree that "Giftship: Gift Options & More" is a powerful tool that enhances their store capabilities, particularly in handling gifting scenarios. Users are consistently impressed by the customer support team, who provide fast and efficient assistance. Many appreciate the dynamic features and regular updates, which help them stay competitive and meet their customers' unique needs. However, some users have encountered issues with ShopPay compatibility, which has been a point of frustration.

Key Strengths

  • Excellent customer support: The team is responsive, helpful, and goes above and beyond to resolve issues.
  • Multi-address shipping: A highly valued feature that simplifies the process of sending gifts to multiple locations.
  • Continuous feature upgrades: Regular updates and new tools keep the app relevant and useful.
  • Seamless integration: Works well with existing store setups, improving customer experience.
  • Comprehensive gifting options: Features like gift messages, bundling products, and custom checkout enhance store functionality.

Common Concerns

  • ShopPay compatibility issues: Some users have experienced problems with ShopPay notifications when using the app.
  • Potential for complexity: With an extensive range of features, fully utilizing the app might require time and technical understanding.

Final Thoughts

Overall, "Giftship: Gift Options & More" is lauded as an essential tool for businesses engaged in gifting. Its strong customer support and versatile features are key highlights, although users should be aware of current limitations regarding ShopPay. With continuous improvements, the app remains a popular choice for enhancing store operations and fulfilling diverse customer needs.

Scented Narcissi

Nov 26, 2025  on Shopify

Giftship is a fantastic app and our online store could not work without it! There are so many features that can be easily adjusted and amended to suit your specific needs. Whenever I have had difficulties the developers have helped me instantly. I would highly recommend this app and it's developers.

iPantry

Nov 17, 2025  on Shopify

Great app easy to use and excellent customer support

Carrolls Irish Gifts

Nov 05, 2025  on Shopify

Fort Worth Cattle Co

Oct 31, 2025  on Shopify

Super fast response time! Very helpful! Jayson and the team are great!

Nestor Liquor

Oct 29, 2025  on Shopify

Sweet Flour Bake Shop

Oct 02, 2025  on Shopify

Giftship is the best app we've ever worked with. Many features and customizations to fit your specific needs. Incredibly quick and responsive support with detailed explanations and assistance in getting the app to work the way you need it to. They have even gone so far as to build in additional features that we need. There is so much you can do with this app and we would not hesitate one moment to recommend Giftship and it's developer GIST overall.

Giftroo

Jul 09, 2025  on Shopify

One stop solution for core functionalities in the business. Tim & Jayson helped with each and every step from the start. The best customer service on the Shopify app store.

Party Pieces

Jul 03, 2025  on Shopify

We have been working with giftship to manage the personalisation of our products and allow our customers to select specific dates to have their order delivered. We have ran into some issues with the integration of our other apps however Jayson and the team have worked hard to fix these issues and get our website running the way we want it too. Brilliant support for a great app!

American Spoon

Jun 17, 2025  on Shopify

Angel & Dove

Jun 06, 2025  on Shopify

We spent a long time looking for a gift message app that would meet our needs. Many gift message apps don't allow you to add 2 gifts to the basket with 2 separate gift messages, which was essential for us. Giftship does allow this and offers many other add-ons such as gift cards and upsells. Support were very responsive and helpful. I would recommend this app to anyone wanting a gift message app with advanced functionality.

Brennans Market

May 30, 2025  on Shopify

Very prompt with replies and extremely helpful. Has been a great app for our store.

Blossoms Floral

May 12, 2025  on Shopify

Super helpful and easy to communicate with!

Sammi's Attic

May 03, 2025  on Shopify

Customer service is excellent and prompt! Jayson is great to work with. I am still digging in to get things up and running but so far so good!

Maui Pineapple Store

May 01, 2025  on Shopify

Very easy to work with and excellent support! Mahalo for all of your help Giftship!

Cristaux Shop

Apr 30, 2025  on Shopify

Love this app and I love the support team! Always quick to respond, and always with a solution. Can't recommend it enough!

De Lekkerste Brownies

Apr 29, 2025  on Shopify

Greg helped me very well with a number of adjustments. There was a very quick response and it now works great. Very happy with this app!

vibeboxshop

Mar 14, 2025  on Shopify

Giftship makes my life a lot easier! I like the functionality of the app and the developers are so nice and helpful. They are extremely prompt and get the job done quickly! Highly recommend.

Care Crates

Feb 26, 2025  on Shopify

Gift ship has been wonderful to work with and has helped us level up our bundle options!

Doña Tomasa

Feb 05, 2025  on Shopify

Outstanding App & Even Better Support! Giftship has been a game-changer for our store! The app seamlessly handles multi-shipping, gift messaging, and custom checkout options, making it an absolute must-have for any business that values flexibility and customer convenience. But what truly sets Giftship apart is their incredible support team. A huge shoutout to Jayson, who went above and beyond to assist us during the setup. His expertise, patience, and dedication made the entire process smooth and hassle-free. No matter the challenge, he was always there with a solution—fast, efficient, and incredibly helpful. If you're looking for an app that not only enhances your store’s functionality but also comes with top-tier customer support, Giftship is the way to go! Highly recommended!

Piper and Leaf Tea Co.

Jan 28, 2025  on Shopify

Very responsive support, quick to help make everything work. There seems to be lots of other features that I haven't utilized, but one day I will test some other things out.

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