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Customer reviews: Giftship: Gift Options & More

Develop by Gist

Reviews (321)

Overall rating
4.8

What Merchants Think

Merchants broadly agree that "Giftship: Gift Options & More" is a powerful tool that enhances their store capabilities, particularly in handling gifting scenarios. Users are consistently impressed by the customer support team, who provide fast and efficient assistance. Many appreciate the dynamic features and regular updates, which help them stay competitive and meet their customers' unique needs. However, some users have encountered issues with ShopPay compatibility, which has been a point of frustration.

Key Strengths

  • Excellent customer support: The team is responsive, helpful, and goes above and beyond to resolve issues.
  • Multi-address shipping: A highly valued feature that simplifies the process of sending gifts to multiple locations.
  • Continuous feature upgrades: Regular updates and new tools keep the app relevant and useful.
  • Seamless integration: Works well with existing store setups, improving customer experience.
  • Comprehensive gifting options: Features like gift messages, bundling products, and custom checkout enhance store functionality.

Common Concerns

  • ShopPay compatibility issues: Some users have experienced problems with ShopPay notifications when using the app.
  • Potential for complexity: With an extensive range of features, fully utilizing the app might require time and technical understanding.

Final Thoughts

Overall, "Giftship: Gift Options & More" is lauded as an essential tool for businesses engaged in gifting. Its strong customer support and versatile features are key highlights, although users should be aware of current limitations regarding ShopPay. With continuous improvements, the app remains a popular choice for enhancing store operations and fulfilling diverse customer needs.

Goose Gift Shop

Dec 09, 2024  on Shopify

Be warned: can't use ShopPay if you use this app. If you use this app and enable ShopPay, emails/notifications to customers do not work correctly -- customers get ShopPay notification that their orders have been cancelled (even though neither they nor we have cancelled their order). It's not true that this app is "fully compatible with ShopPay." We've contacted GiftShip support about this cancellation notification issue, and their response was "This is not something we are able to control, as the Shop App acts independently." We had to turn off ShopPay as a payment method on our store...which greatly impacts our business as we received over 50% of our orders via ShopPay...and GiftShip knows about this issue but has no plan or ETA to fix it.

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