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Customer reviews: Giftship: Gift Options & More

Develop by Shopify

Reviews (244)

Overall rating
4.8

What Merchants Think

Merchants broadly agree that "Giftship: Gift Options & More" is a powerful tool that enhances their store capabilities, particularly in handling gifting scenarios. Users are consistently impressed by the customer support team, who provide fast and efficient assistance. Many appreciate the dynamic features and regular updates, which help them stay competitive and meet their customers' unique needs. However, some users have encountered issues with ShopPay compatibility, which has been a point of frustration.

Key Strengths

  • Excellent customer support: The team is responsive, helpful, and goes above and beyond to resolve issues.
  • Multi-address shipping: A highly valued feature that simplifies the process of sending gifts to multiple locations.
  • Continuous feature upgrades: Regular updates and new tools keep the app relevant and useful.
  • Seamless integration: Works well with existing store setups, improving customer experience.
  • Comprehensive gifting options: Features like gift messages, bundling products, and custom checkout enhance store functionality.

Common Concerns

  • ShopPay compatibility issues: Some users have experienced problems with ShopPay notifications when using the app.
  • Potential for complexity: With an extensive range of features, fully utilizing the app might require time and technical understanding.

Final Thoughts

Overall, "Giftship: Gift Options & More" is lauded as an essential tool for businesses engaged in gifting. Its strong customer support and versatile features are key highlights, although users should be aware of current limitations regarding ShopPay. With continuous improvements, the app remains a popular choice for enhancing store operations and fulfilling diverse customer needs.

Charlie Pickles

Sep 04, 2025  on Shopify

I honestly don’t know how this app has so many 5-star reviews. I’ve been selling online for over 20 years, and I’ve worked with countless apps and developers to add custom functions to my stores. Out of all of them, this has been by far the most frustrating app and company I’ve ever dealt with. The installation process was unnecessarily complicated and poorly explained. When I reached out for support customizing the step-by-step builder for our store, I constantly felt like I was being treated as a nuisance for asking questions — even though my questions were reasonable and directly related to making their product work. It feels like the app was built by a group of tech people who released it into the App Store without any real plan for customer support. Their communication style was unhelpful at best and dismissive at worst. I found myself dreading having to email them, and I avoided it whenever possible. On top of that, the default look of the builder was clunky and unattractive for a live storefront. I ended up hiring a third-party developer to redesign it entirely, which defeated the purpose of paying for this app in the first place. In short: confusing setup, frustrating support, poor design, and a total lack of customer care. There are far better options out there.

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