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Customer reviews: Giftnote: Engine for Gifting

Develop by Shopify

Reviews (138)

Overall rating
5

What Merchants Think

The "Giftnote Gift Messages & Cards" app has garnered highly positive reviews from merchants, emphasizing a seamless onboarding process and robust customer support. Merchants have appreciated the user-friendly interface and the app's integration capabilities with platforms like Shopify and Klaviyo. The team, particularly Nick, consistently receives praise for their responsive and helpful support, significantly enhancing the overall app experience. During peak seasons like the holidays, the app's impact on business efficiency and customer satisfaction is notably positive.

Key Strengths

  • Easy and seamless integration with Shopify and other platforms like Klaviyo.
  • Outstanding customer service, especially from Nick, providing quick and efficient support.
  • User-friendly interface and straightforward setup process.
  • Enhanced customer gifting experience with personalized gift messages and delivery timing options.
  • Automated and digital gift note processes replacing manual systems, leading to increased efficiency.
  • Flexible functionality supporting both digital gift cards and physical products.

Common Concerns

  • Minor styling issues with custom shop themes during setup.
  • Desire for additional gift card asset customization features, such as specific designs.

Final Thoughts

Overall, "Giftnote Gift Messages & Cards" is a highly praised app, recognized for its ability to enhance the gifting experience on Shopify commerce platforms. Its seamless integration, coupled with exceptional customer service, makes it a preferred choice for businesses seeking to improve their gift card and message offerings. Though primarily applauded for its effective functionality and ease of use, a few merchants have pointed out minor areas for additional feature development. Despite these, the app remains a significant asset for merchants looking to elevate their e-commerce experience.

Marie-Stella-Maris

Nov 27, 2025  on Shopify

Giftnote makes gifting our products effortless for customers. We reviewed a few other tools, but this one was by far the best fit. Plus, they keep rolling out helpful new features!

The Kid Collective Ltd

Nov 26, 2025  on Shopify

A great solution to the gift message problem. It is prohibitive for our warehouse to include gift messages in our parcels, particularly during peak. Giftnote gives the customer a quick and easy solution to send as a gift, would recommend this app to those looking for a gift message solution.

Formulary 55

Nov 25, 2025  on Shopify

Amazing customer experience, was having trouble with a custom integration and reached out for help. They responded immediately and jumped into my store to fix the problem. Very happy with the results so far.

Magic of I.

Nov 25, 2025  on Shopify

we are a couple of weeks in and so far have a bunch of gifted orders. Nick, Matt and team were excellent at getting things setup and customised for us. Really went above and beyond. So far its fantastic.

True Botanicals

Nov 25, 2025  on Shopify

Our team and customers are loving Giftnote! The Giftnote team was incredibly helpful during onboarding, answering all our questions so we could customize the app to our liking, and create the best possible experience for our customers. Highly recommend!!

On Your 6 Bourbon

Nov 25, 2025  on Shopify

Giftnote is KEY for corporate gifting, offering multi address shipments to your customers, and ecommerce giftcards. Working with Nick and his team has been a wonderful experience. They are incredibly helpful, responsive and knowledgeable. Top notch support, not just during the initial set up, but also after. 10/10 gifting engine and 10/10 tech support.

Premier Catch

Nov 25, 2025  on Shopify

Excellent app and seamless installation! We are using it for gift notes and for multi-gift shipping. Nick and his team are EXCELLENT and super responsive. Highly recommend!

Sculpd

Nov 25, 2025  on Shopify

Giftnote is a great product with a great support from the team behind it. They helped us during onboarding and we're already seeing great results. Would recommend.

ECO. Modern Essentials

Nov 24, 2025  on Shopify

Easy to Integrate with all Platforms! Giftnote team are super helpful and platform uplift with customers has been great! Would Recommend!

Foodie Box Love

Nov 12, 2025  on Shopify

Gift Note team is great. They explained solution well... and implemented it quickly. At Foodie Box Love, we are all about creating a premium solution and Giftnote fits well

Simply Organic Bamboo

Oct 30, 2025  on Shopify

Great app! The founder, Nick, is awesome.. he is super responsive and immediately helped us get up and running along with pushing through some customizations super quickly. We're excited to grow gifting for our business!

Easy Lunches

Oct 30, 2025  on Shopify

Giftnote makes it easy for our customers to buy gifts and share our products. We looked at a few other options and this one was the best for gifitng. And they're continuing to make it better with new features :)

BADESOFA®

Oct 28, 2025  on Shopify

Our business is heavily centered around gifting, so I was eager to start using Giftnote. The implementation process was smooth and straightforward, and Nick has been incredibly responsive and helpful every step of the way. The app itself is intuitive and easy to use, making it a fantastic addition to our website and enhancing our customers’ shopping experience. We’ve had zero issues since launching. I highly recommend!

Smith Teamaker

Oct 17, 2025  on Shopify

Nick and his team are a joy to work with. They were incredibly helpful in getting Giftnote up and running. The dashboard is intuitive and the customer experience is great. Would highly recommend!

Wonder Waves Coffee

Oct 16, 2025  on Shopify

As a coffee business—where gifting keeps growing—Giftnote has become indispensable. The value is unparalleled. The team has built a fantastic, seamless product end-to-end: effortless backend setup for us, and a clean, intuitive front-end for customers. Gifting flows feel native, checkout is smooth, and support is on point. They’re constantly thinking ahead and rolling out new use cases—this isn’t “set it and forget it,” it’s a continuously evolving app. Highly recommend for any store looking to elevate gift orders without adding complexity.

Hill Country Chocolate

Oct 13, 2025  on Shopify

As the owner of Hill Country Chocolate, I can confidently say that Giftnote has revolutionized our corporate gifting operations. Before discovering this app, we struggled immensely with multi-ship options - a critical feature for our business model. Comprehensive Solution: Giftnote solves problems that were costing us both time and sales. The ability to send different notes to different recipients, vary cart contents per shipment, and seamlessly upload CSV files has completely transformed our workflow. Everything that was once manual and error-prone is now automated and reliable. Superior to Competitors: We had tried numerous other multi-ship solutions, but they were clunky and ineffective. Giftnote, by contrast, integrates perfectly with our Shopify store, coordinating shipping labels and order processing in a way that's both elegant and efficient. Beautiful UI: The user interface is conversion-friendly and makes the customer experience as delightful as our chocolates. Outstanding Support: Perhaps most impressive is the support team - they're among the best developers we've worked with in the Shopify ecosystem. Their attentiveness and expertise made implementation smooth and painless. The Bottom Line My only regret is not finding Giftnote before last holiday season - I'm certain we would have significantly increased our already strong sales numbers. If you run a Shopify store that handles corporate gifting or requires multi-ship functionality, Giftnote isn't just nice to have - it's essential. Highly recommended for: Corporate gifting, multi-recipient orders, bulk shipping, B2B gift operations

The Kid Collective Ltd

Oct 03, 2025  on Shopify

A great app- takes the hassle out of a gifting solution, saving the need for printed card. Customers mostly understand the concept of the digital message, and seem happy with the service it provides. Would recommend to anyone with a B2C store selling giftable products, and we're looking forward to seeing the results from our first peak season with the app!

Candy Warehouse

Sep 30, 2025  on Shopify

GiftNote has been a fantastic addition to our store! Customers love adding personal messages to their gifts, and setup was quick and seamless. The app runs smoothly, and the support team is responsive and helpful. Highly recommend!

44 Steaks

Sep 30, 2025  on Shopify

This is a superb app for corporate gifting and for allowing your customers to send gift messages with their orders. For years we had been frustrated with utilizing spreadsheets to enter orders into Shopify, and it was a labor intensive process. By adopting Giftnote, we've been able to offer our customers a self service portal to place their multi-recipient gift orders. This reduces our small customer service team's involvement in the process, while also allowing easy payment with our processing rates through Shopify Plus. If you are looking to create a multi-recipient gifting portal without breaking the bank or hurting your margins, you've found the right app. Additionally, if you are looking for the ability to offer your customers a gift message via email or SMS, this app will be perfect for you!

Three Bird Nest

Sep 30, 2025  on Shopify

Great app and amazing support! We've struggled a lot with finding a gift card app that integrates with our email platform and this was a huge win to find Giftnote! Nick has been awesome to work with and helped with our entire set up and post launch questions. I highly suggest using them!

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