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Customer reviews: Giftnote Gift Messages & Cards

Develop by Giftnote

Reviews (108)

Overall rating
5

What Merchants Think

The "Giftnote Gift Messages & Cards" app has garnered highly positive reviews from merchants, emphasizing a seamless onboarding process and robust customer support. Merchants have appreciated the user-friendly interface and the app's integration capabilities with platforms like Shopify and Klaviyo. The team, particularly Nick, consistently receives praise for their responsive and helpful support, significantly enhancing the overall app experience. During peak seasons like the holidays, the app's impact on business efficiency and customer satisfaction is notably positive.

Key Strengths

  • Easy and seamless integration with Shopify and other platforms like Klaviyo.
  • Outstanding customer service, especially from Nick, providing quick and efficient support.
  • User-friendly interface and straightforward setup process.
  • Enhanced customer gifting experience with personalized gift messages and delivery timing options.
  • Automated and digital gift note processes replacing manual systems, leading to increased efficiency.
  • Flexible functionality supporting both digital gift cards and physical products.

Common Concerns

  • Minor styling issues with custom shop themes during setup.
  • Desire for additional gift card asset customization features, such as specific designs.

Final Thoughts

Overall, "Giftnote Gift Messages & Cards" is a highly praised app, recognized for its ability to enhance the gifting experience on Shopify commerce platforms. Its seamless integration, coupled with exceptional customer service, makes it a preferred choice for businesses seeking to improve their gift card and message offerings. Though primarily applauded for its effective functionality and ease of use, a few merchants have pointed out minor areas for additional feature development. Despite these, the app remains a significant asset for merchants looking to elevate their e-commerce experience.

Sew Heart Felt

Aug 13, 2025  on Shopify

We started using Gift Note around 6 months ago now and have already had thousands of customers choose to use it despite us charging to do so. This extra revenue, along with keeping our customers happy and the chance to re-market to those receiving the gift note has been a huge added value to our business. Nick and the team are also always on hand to assist with any queries.

Hey Rooted

Jul 25, 2025  on Shopify

GiftNote was incredibly easy to set up and get running; everything felt intuitive right from the start. Their support team has been fantastic: quick to respond, super helpful, and genuinely invested in our success. We’ve already seen customers using the feature and are getting great insights from it. Highly recommend if you want an effective way to add a personal touch to gifting!

Birdytell

Jul 24, 2025  on Shopify

Giftnote is an incredible app for gifting. Their support team goes well above and beyond. They are always very responsive and help us integrate everything, it's such a relief to know they quickly take care of any issues ASAP. I can’t recommend them enough.

London Sock Company

Jun 17, 2025  on Shopify

Really easy set up and amazing support from the team! Our customers have been using Giftnote seamlessly since its launch.

Soulmate Customs

Jun 11, 2025  on Shopify

Great concept especially for businesses that are gifting based!

Devoción

Jun 10, 2025  on Shopify

Giftnote is a great solution for offering an easy and convenient multi-giftings options to our customers, especially for corporate ahead of holiday gifting season. We were able to get it up and running in no time. The team is also very helpful and responsive and currently releasing new updates and features to improve the app.

Drake Waterfowl

Jun 04, 2025  on Shopify

Great app! Super easy to use and a great value. Customer service is excellent, very responsive and helpful. We are really happy with Giftnote and would definitely recommend.

Lines & Current

Mar 27, 2025  on Shopify

Nick has been excellent at helping us get set up. The app has been very versatile for us and the support has been top notch!

Cutter & Squidge

Mar 25, 2025  on Shopify

We have had "multi order gifting" on our roadmap for years, but with a small team it was a bit of a pipedream. Luckily for us, Nick reached out to us to see if we were interested in trying our their new multi order feature. Once we had the demo, the answer was an instant YES! For something so complex, the app was actually one of the easiest to set up. Nick and the Giftnote team are so receptive to feedback and very helpful with any issues that crop up. They've made what would normally take us hours of management with various csv sheets, a really quick and easy solution for our corporate customers. It is a life saver in busy periods internally as well! If you have customers looking to place multi orders, definitely check this out.

Billini

Mar 09, 2025  on Shopify

We've partnered with Giftnote to make life that little bit easier for our customers when it comes to gifting to friends and family during life's special moments. The app integrated seamlessly with Shopify and linked effortlessly with our Yotpo CRM. So far, we love having it as part of our suite and our customers do too. Highly recommend!

Bed Threads

Mar 07, 2025  on Shopify

Homefield

Mar 07, 2025  on Shopify

Allows us to have gift messaging while using a 3PL.

David's Cookies

Feb 27, 2025  on Shopify

*must-have for ALL gifting brands* Giftnote allows us to track and convert recipients as buyers with white glove onboarding and technical + strategic support. No doubt these guys will continue to elevate digital gifting via Shopify and beyond! We appreciate the partnership :)

Love to Dream AU

Feb 26, 2025  on Shopify

Terrific app. Breathtakingly easy to integrate within Shopify and Klaviyo. Fantastic onboarding and service (the team are quick to respond and proactive). Analytics provides fast insight into how the service is performing to make ROI easy to measure. Not to mention, it's heartwarming to read all the gift messaging from customers. ❤️

Lola + The Boys

Feb 21, 2025  on Shopify

Great addition to direct to consumer brands that have good gifting audience. Helpful and easy to set up with their team! Give it a go it's worth it. Helped onboard prior to Q4!

Budgy Smuggler Australia

Nov 06, 2024  on Shopify

OVERTIME

Nov 06, 2024  on Shopify

We recently added Giftnote to our site, and the experience has been fantastic! Onboarding was quick and easy, thanks to Nick’s expert guidance. The setup process was smooth, and any questions we had were answered promptly. It's been a great addition, and we’re excited to see its impact during the holiday season. Highly recommend!

Tom Beckbe

Nov 06, 2024  on Shopify

The Giftnote app has been the perfect digital gifting solution. The team is quick to respond and acts as an extension to our internal team. I recommend Giftnote if you are looking to improve your online gift card and gift messaging offerings.

Grace & Able

Nov 04, 2024  on Shopify

Amazing customer service from Nick and the team, and a great little app. Our customers love it and a really nice thing to have on the store in the run-up to the holidays.

The Ironclad Co.

Oct 27, 2024  on Shopify

Really responsive team. We highly recommend trying this service.

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