I've been using GemPages for a while now, and while the app itself is intuitive and powerful for building custom Shopify pages, it's the technical support that truly stands out. The support team is incredibly responsive. They are very quick to answer any queries, no matter how complex the issue. What really impressed me is how they don’t just offer quick fixes. They dive deep into the problems, even the highly technical ones, and guide you through them with patience and clarity. They consistently went above and beyond to make sure everything worked perfectly, offering me a custom solution and recoding a template that did not work for me. Their team never hesitated to jump in and find a solution. It's rare to find support this dedicated and proactive. I'm beyond impressed and grateful for the level of help I received. If you're on the fence about using GemPages, know that you're not just getting a great product—you’re getting a support team that genuinely cares about your success.

Amazing Customer Support. Shoutout to Kiran!

Mona has great customer service skills. Walked me through the entire thing and we found the problem and fixed it. Was something very simple but can't believe I overlooked it. Thanks

The customer service is great if you have a problem or don't know how to fully utilize the app

Buen soporte, respondieron mis dudas en muy poco tiempo.

Ich wusste nicht mehr weiter und habe mich an den Support gewendet, wo ich auf Mona traf, Sie hatte sehr viel Geduld mit mir, und es wurde so erklärt, dass ich es mit Ihr umsetzen konnte. Vielen Dank Mona!

Easy to use, great support and variety of tools to customize your website.

if there is any problem support is always there :)

Gempages is actually really great. ive been building e-comm sites on shopify for a literal decade now and ive used gem for a few years now.. it has improved dramatically since I first installed it, probably 7 or 8 years ago now. Their support is outstanding as well, which is absolutely critical for me and my custom coding tendencies.

GemPages is hands down one of the best tools I’ve ever used for building high-end, beautifully designed websites — and in record time. It’s incredibly intuitive, flexible, and allows for full creative freedom without needing to touch a single line of code. What truly sets GemPages apart, however, is the support team, especially Tony. He’s simply amazing — always responsive, patient, and goes above and beyond to help with any issue. It’s rare to find such a level of professionalism and dedication. Tony has saved me hours of work and helped me unlock the full potential of the app. If you're looking for a powerful page builder with a team that genuinely cares about your success, GemPages is the way to go. I can’t recommend it enough!

Very attentive and extremely patient—big thumbs up!

Perfect service by the customer service team! Love them

Great application if you are looking for an easy drag and drop builder, with a lot of options. Their customer support is fantastic, replying quickly and even their technical support is always willing to create what you want even if it is not an option on the app, with custom code.

GemPages is hands-down one of the best page builders available for Shopify. Its drag-and-drop interface makes it incredibly easy to design high-converting landing pages, product pages, and homepages — all without touching a single line of code. What stands out is the top-level editing flexibility — from custom layout control to advanced elements like countdown timers, accordions, image sliders, and integrations with tools like Klaviyo, Judge.me, and Google Analytics. Whether you're a beginner or an experienced designer, GemPages gives you the freedom to build pixel-perfect pages fast. If you're looking to level up your store design with zero developer hassle, GemPages is a must-have.

GemPages is the best — and Ethan is a gem. I recently upgraded my plan and encountered a few technical issues, but the support I received was beyond exceptional. Ethan was incredibly kind, patient, and professional. He listened carefully, guided me step by step, and made sure everything was working perfectly before closing the conversation. He didn’t just fix a problem — he restored my confidence and made me feel like I wasn’t building my project alone. As for the builder: powerful, intuitive, flexible. I love the creative freedom it offers — from subtle animations to complete layout control, it makes Shopify feel like a design playground. Honestly, I wouldn’t use anything else. Huge thanks to Ethan and the GemPages team — you’re simply amazing.

Excelente página

Top notch page builder and the support team is really good!

Outstanding Support – professional, patient, and kind I had a technical issue with my Shopify store, and Abraham was incredibly helpful from the very beginning. He responded quickly, took the time to explain everything clearly, and guided me step by step – always with a calm, respectful, and friendly attitude. What I appreciated most was that he didn’t just give me a generic reply, but really looked into my individual case and made sure I understood what to do. Thank you so much, Abraham, for your excellent support – it truly made a difference!