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Customer reviews: GemPages Landing Page Builder

Reviews (5,094)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

CellX

Jan 13, 2025  on Shopify

Highly adaptable with well-optimized sections, but what truly sets this app apart is the outstanding customer service. The support team goes above and beyond to ensure every issue is fully resolved. Special thanks to Tony for the exceptional assistance!

My Store

Jan 13, 2025  on Shopify

Very good app/page builder in general. There could be some improvements/guidance/instructions on implementing custom data on GemPages vs. native Shopify so I was considering giving 4 starts with that in mind. However, the GemPages support team have been nothing short of exceptional helping me. I would recommend GemPages as a page builder for Shopify to anyone considering.

Terez & Honor

Jan 13, 2025  on Shopify

10 out 10 for customer service!

Darwin and Wolf

Jan 13, 2025  on Shopify

Recommended, and the support team is always available to help you.

LightUp Services

Jan 13, 2025  on Shopify

They have helped me overcome alot of roadblocks 10/10

scentegrate

Jan 12, 2025  on Shopify

great App and GREAT support!

GutBrush

Jan 12, 2025  on Shopify

It is a great builder, and it is easy to understand how to use it compared with other builders we tried for our store. Also, they have excellent customer support, which tries to find solutions if you stick with some problems.

volubil-paris

Jan 10, 2025  on Shopify

Super application, je recommande à 1000%. Une fois que l'on connais bien on peut vraiment tout personnalisé de A à Z et si on ne sait pas comment faire, on peut parler à tout moment avec quelqu'un du support dans le chat et qui répond en quelques minutes pour nous montrer comment faire.

Lunoria

Jan 10, 2025  on Shopify

Great customisability, amazing customer support, impactful but simple to use features. Would recommend this to a lot of people who are just getting started, or for those with lots of experience. Has everything you need.

Plugzau

Jan 09, 2025  on Shopify

Very easy to use app, the customer support is always there and so helpful. I recommend this to all business owners!!

My Store

Jan 09, 2025  on Shopify

I am new to Shopify and GemPages but GemPages so far has been amazing. Their customer support is great, they have live agents who answer very quickly and send thorough steps for resolution. Would definitely recommend.

Cal-Central Equipment

Jan 09, 2025  on Shopify

they have fantastic customer service, they will help you when you get stuck

The Mattress Store

Jan 09, 2025  on Shopify

Support resolves issues really fast

Yoshino Power

Jan 08, 2025  on Shopify

Since I started using Shopify in 2021, the first page builder app I used was Gempage. I have to say it has provided a lot of help for my web design work. First of all, it has a lot of rich functions. Whether it is a hero banner or a video, you can easily add it. You can even set the scrolling dynamic effects of the copy and pictures, so that users can interact with the page instead of scrolling down boringly. In addition, I also want to give a thumbs up to their customer support team. You can receive an online chat reply within 1 minute. They have always been very patient in helping me solve my questions.

KingSmith Strength

Jan 08, 2025  on Shopify

帮助总是很及时,可以中文服务,非常的友好。值得我一个赞

Valentines

Jan 08, 2025  on Shopify

good app great support

Chromawings

Jan 08, 2025  on Shopify

I love designing my landing pages with GemPages. It’s very easy to use, offers a lot of options, and has great support! I believe they’ve also improved speed, as the pages I build with this app score highly on all PageSpeed platforms. Thank you so much, GemPages! It’s a pleasure working with you—keep up the great work!

SEPHRAF

Jan 07, 2025  on Shopify

10/10 quick responses and actually does the work for you they are the best not gonna lie

Blossom Reflections

Jan 07, 2025  on Shopify

Very good. Helps me to make high quality landing pages!

HEUTIS

Jan 07, 2025  on Shopify

Extremely easy to use app even for me that do not know anything about building a website, but what's better is the customer service! Always ready to help specially Annie!!!

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