I have been using this app for a number of years (probably nearly 5 years since I opened my website). I haven't had any issues over this time and the banner has been serving it's purpose. I haven't checked on the settings in this time and something in Shopify suggested I check it and update some settings. After navigating through the steps, I found that the app itself needed updating and it asked me if I would like to "check for compliance". I clicked this and it passed me through to a real person ("Alex"). He was extremely helpful and guided me through the one step that I was missing and two extra steps to improve the customer experience overall. I also have an issue relating to Shopify stats which turn out could be linked and was given a lot of advice to try and test along with a link with extra help once I have had a chance to watch and see if any of the stats change from the changes I have made today in the settings. I am only on the free plan currently and would recommend wholeheartedly as I felt like Alex had the time to support and help me regardless. I have had a look at the plus versions as a result and it is something I will consider going forwards should my business need the extra features. Thank you again Alex for going the extra mile!

So far I can recommend the app. Support is easy to reach via the chat. Konstantinos was really helpful with my questions.

Powerful app with great support. Support reacts quickly via LiveChat and solved all my problems or actually questions easily. Big recommendation!

Wir haben die App kürzlich eingeführt und waren anfangs von den vielen Möglichkeiten begeistert, aber auch etwas überfordert. Doch der Support hat uns wirklich beeindruckt! Jede Frage wurde schnell, kompetent und freundlich beantwortet. Man merkt sofort, dass hier Profis am Werk sind, die sich wirklich für ihre Kunden engagieren. So einen herausragenden Support findet man selten – absolute Empfehlung!

Great support! Konstantinos helped me within a few minutes and even realized my wish in the styling of the banner for me :)

Very easy to use it. Their support is very fast and proactive. Natalie helped me to setup the banner properly and checked if my page is 100% compliant. I recommend it.

Sehr Hilfsbereiter Support, die App ist einfach wunderbar. Einfach und mehrwertig. Kann ich nur weiter empfehlen.

Outstanding App & Exceptional Customer Service! Pandectes GDPR Compliance is an absolute must-have for any business needing to stay compliant with data regulations. The app is user-friendly, reliable, and packed with essential features that make GDPR compliance a breeze. A special shoutout to Natalie, who provided amazing customer service! She was incredibly knowledgeable, patient, and went above and beyond to help me with my setup. Her quick responses and attention to detail made the entire process smooth and stress-free. Highly recommend!

Natalie was very helpful. I'm not familiar with this app and still exploring but she suggested few things and im very thankful for that. well done Natalie!

We have been very impressed with both the functionality of the app and the responsiveness of the team. Very keen to assist getting everything installed and checking compliance as we go, so extra thanks to Natalie for that.

Really great support and an easy to use product. Makes you forget all your fears about cookie stuff! Thank you!

They are excellent and we've tried a couple of different apps but Pandectes are the best. Not just the app, the UI etc but also the support that comes with it. Konstantinos and team are always there and make sure that things are done in a great way. Kudos!

I've had great support from Natalie with Pandectes GDPR compliance, she guided me smoothly through changes in my account and explained them step by step with lots of clarity.

Natalie helped me a lot, it was very easy to understand and to do it, she sent all the instructions very clear. Great support, Would recommend!

Great & very user-friendly app. Easy to install. Many custom settings. Very responsive customer service.

Really user-friendly App with many additional options and a good overview of consent data. The support is really friendly and helpful. Best Cookie Banner App I tested so far!

I encountered an issue with the plugin and reached out to customer support. Natalie was an absolute lifesaver! She listened carefully, understood the problem right away, and guided me through the solution step by step. Her expertise and patience were impressive, and she didn’t stop until everything was up and running perfectly. It’s rare to find such dedicated and friendly support these days. Huge thanks to Natalie for turning a frustrating situation into a seamless resolution! Highly recommend their team for both the product and the exceptional service.

Super service for installing the app. Fast an precise support. They really know what they are talking about!

Sehr freundlicher Support, schnelle Hilfe, sehr geduldig und sehr zuvorkommende und fachlich versierte Unterstützung. Kann ich nur weiter empfehlen. Danke an Natalie.

I just start using the app today. A Big thanks to Konstantinos who helps me checking if my store is comply to the GDPR.