Fullcourt

Develop by Shopify

Free plan available

The simple, easy-to-use, affordable ecommerce helpdesk

Order management

Efficient search

Unified inbox

Customer context

Team workflow organization

About Fullcourt

Launched Dec 11, 2024

Built by Shopify

Address

3473 Archwood Drive, Atlanta, GA, 30340, US

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Description

The simple, easy-to-use ecommerce helpdesk for brands looking to simplify customer support.

Fullcourt is an ecommerce helpdesk that helps Shopify stores manage all their customer support messages in one place. It allows you to pull email, Instagram, and Facebook messages into a single team inbox - helping your team reply faster and stay organized. You can edit, refund, and duplicate orders directly in Fullcourt, saving time and reducing errors. Fullcourt also shows full order detail and conversation history, so your team has everything they need to resolve customer issues efficiently.

Handle support messages from email, Instagram & Facebook in one unified inbox.
Edit, refund, and duplicate Shopify orders in Fullcourt without switching tabs.
See full order details & conversation history to get complete customer context.
Assign tickets, add internal notes & use tags to organize your team's workflow.
Search messages, orders, and conversations to respond quickly and accurately.

Pros

Consolidates email, Instagram, and Facebook messages into a single inbox, improving organization and response speed.
Allows direct editing, refunding, and duplicating of Shopify orders, saving time and reducing errors.
Provides full order details and conversation history for efficient issue resolution.
Enables ticket assignment, internal notes, and tagging for better team workflow organization.
Facilitates quick and accurate responses through searchable messages, orders, and conversations.

Cons

Limited to integration with Shopify, may not be suitable for users with other ecommerce platforms.
Feature set might overlap with existing customer management tools, causing redundancy.
User interface could be basic for advanced users looking for extensive customizations.