Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Camdoor

Jun 16, 2025 on Shopify

amazing customer service. I will use this app all the time. thanks.

iamklean

Jun 13, 2025 on Shopify

does as it said on the box, and very fast and friendly helpdesk

Mavili Kapı

Jun 13, 2025 on Shopify

it was quick and nice help. Thank you Mina

NAF EQUINE

Jun 13, 2025 on Shopify

The chat support is really helpful - I needed help with setting up an offer as I wasn't sure what the best template option was, and the team quickly resolved this and got it live in my store. - I like the features of this app so far and am excited to do more with it.

TOCOBO US

Jun 12, 2025 on Shopify

Mina was so supportive and friendly :) The service was helpful!

Mr Pawsome

Jun 12, 2025 on Shopify

Great support from Mina and willingness to take suggestions back to the dev team to explore.

bilou

Jun 12, 2025 on Shopify

Excellent support!

Belle Cosmetics

Jun 12, 2025 on Shopify

Hairburst

Jun 12, 2025 on Shopify

A great app that allows us to incorporate a number of complex discounts to our store. The customer service is exceptional, always so fast to respond and fix any issues.

Furry's Kitchen

Jun 11, 2025 on Shopify

Live agent is very attentive and prompt in solving

Trimbella

Jun 11, 2025 on Shopify

The team is very quick to reply and Mina has been super helpful!

BOWWA

Jun 11, 2025 on Shopify

The support is fantastic !!

rom&nd

Jun 11, 2025 on Shopify

We're just starting out on Shopify and launching our official US site. So impressed with the quick service! David and the Bogos team are always available to chat and answer any questions :)

SHANKY'S EU

Jun 10, 2025 on Shopify

Great variety of options to select from and support from Mina was exceptional.

Goji Tea House

Jun 09, 2025 on Shopify

Amazing experience. He just went in and solved the issue i struggled with for 2 months within 5 minutes. No bs, just wonder customer service.

Maple Beech Co

Jun 09, 2025 on Shopify

MINA was extremely helpful today with my issues. I have just started using the app, and there is a fair amount to set up, so having someone easy to talk to and explain things is a bonus

Innercity Skateshop

Jun 09, 2025 on Shopify

INSANE CUSTOMER SERVICE!! It's sooo good. David helped me out so much, and it was effortless.

Lumora

Jun 07, 2025 on Shopify

Great App and support from Mina

TINYYTREASURE.IN

Jun 07, 2025 on Shopify

The app is super helpful with some really powerful features — especially 2-3 that actually make a difference. The best part is their customer support — it’s outstanding! They respond quickly and solve any issue without delay. However, I’m cutting one star for the pricing. For stores doing 400–500 sales/month, especially in India, the charges feel a bit on the higher side. It’s more aligned with US-level pricing. Overall, a great app if you’re doing decent sales and looking for solid support and features.

usmile

Jun 06, 2025 on Shopify

grate！！