Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Green Envee Retail

Jul 21, 2025 on Shopify

Very helpful answering questions prior to launching use of app. Seems to work for everything we need with two online stores.

Zanash Cosmetics

Jul 21, 2025 on Shopify

Mina provided exceptional support, I'm truly satisfied and very grateful. Thank you!

Drift Frames ™

Jul 20, 2025 on Shopify

TheraWear

Jul 20, 2025 on Shopify

Awesome team, was fast and aimed to make it work smoothly with our custom theme. Thanks David and the team at BOGOS :)

Nitrolithic Labs

Jul 19, 2025 on Shopify

Had an issue with setting up an offer on my supplement brand shop. Mina was able to quickly help me resolve the issue! So far, so good! nitrolithiclabs.com

Vulturus

Jul 19, 2025 on Shopify

Help from A to Z, 10000 points, thank you very much Anne

Nordic Hide Collection

Jul 18, 2025 on Shopify

Excellent service from support- they guided me step by step on the free plan

Creative Memories

Jul 18, 2025 on Shopify

Very timely and responsive. And helpful to assist my challenges. Looking into any bug I discover & very helpful in helping me to understand the settings & functions of the app. I have experienced this with Hanna and all the support so far. Very appreciative.

Fasnice

Jul 17, 2025 on Shopify

La app es muy útil, tiene muchas funciones gratis que soy fundamentales para principiantes, el servicio de atención es muy bueno, sin duda muy recomendada para subir de nivel tu pagina.

The Look and Co

Jul 17, 2025 on Shopify

Customer service is amazing and always on standby ready to help.

Chers

Jul 17, 2025 on Shopify

Qihai

Jul 17, 2025 on Shopify

Rhinox Active

Jul 17, 2025 on Shopify

Mina was super helpful and responded quickly! She assisted me with my cart concerns and made the whole process so much easier. Great customer service!

Campo Libre

Jul 16, 2025 on Shopify

I just installed the app to see if it meets our standards and if it could be integrated properly. It works very intuitive and smooth. So far I had no issues and everything is running as it is supposed to. The support from Mina is absolutely amazing, fast response time, quick fixes and so far had an answer to all my questions.

plnktn

Jul 16, 2025 on Shopify

The customer support is incredible! They helped me get setup with the design and answered all of my (many) requests. Good choice!

POPRUN

Jul 16, 2025 on Shopify

非常感谢Mina的耐心指导，很棒的体验！

sweedies

Jul 16, 2025 on Shopify

amazing customer service from David! The team seriously spent hours (late at night) finding a solution for a glitch that was occurring with one of my shipping automatic discounts, which wasn't even their fault!

Good Vibe Digital

Jul 16, 2025 on Shopify

This is a very powerful discount app that supports various cases such as gifts for purchases above a certain amount, additional purchases, and bundle products. Not only that, the customer service staff Mina is very friendly, professional and efficient in responding, giving me a very good consulting experience!

Livi Beauty

Jul 15, 2025 on Shopify

We chose BOGOS after evaluating so many different gift apps, and the biggest reason was hands down the customer service — and Hanna, in particular, has been incredible. She worked closely with us to get everything customized exactly how we needed, stayed late to help us meet our launch deadline, and made the entire experience feel seamless. Launching new offers is always a bit stressful, but Hanna made it feel easy. Highly recommend this app if you’re looking for both functionality and an amazing support team behind it!

Rhinox Active

Jul 15, 2025 on Shopify

great support :)