Shopify FreeGifts App Review: Features, Pros & Cons

Name: BOGOS: Free Gift Bundle Upsell
Brand: Shopify
SKU: shopify-freegifts-app-by-shopify
Rating: 5 (3227 reviews)

Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Petrichor Candles

Dec 10, 2025 on Shopify

Excellent service and Anne supported me instantly and solved my issue.

BANG GANG

Dec 09, 2025 on Shopify

Mina soluciona rápido y en español.

Eleven Australia UK

Dec 09, 2025 on Shopify

Naomi helped me resolve our issue. Great job - thanks!

Coffee Merch

Dec 09, 2025 on Shopify

Austin was great at addressing my issue today and offering recommendation on how to prevent it from happening in the future. Great experience all around.

Seva Home

Dec 09, 2025 on Shopify

ELITE FINDS

Dec 08, 2025 on Shopify

they are all good communicator

Hard Jewelry™

Dec 08, 2025 on Shopify

Berlin Skin

Dec 08, 2025 on Shopify

Great app and customer service!

URBANPRIVACY

Dec 08, 2025 on Shopify

sehr schneller Support (NAOMI), Problem wurde direkt gelöst. Ich hatte das Problem, das es ein Bug beim automatischen Hinzufügen gab. Das Dev. Team hat sich direkt darum gekümmert und das Problem wurde direkt gelöst.

Nikki Chasin

Dec 08, 2025 on Shopify

Amazing experience - had a complicated set up LAST MINUTE and EVELYN and BRIAN's help was incredible. They jumped right on my issue and solved it in record speed. Highly recommend!

ollihess

Dec 08, 2025 on Shopify

Very friendly and fast customer service

Mustard Sneakers

Dec 08, 2025 on Shopify

Good app and good support thanks

Diva Lady ديفا ليدي

Dec 08, 2025 on Shopify

Very beautiful

Fjallraven Asia Pacific

Dec 08, 2025 on Shopify

very helpful customer service Mina, will definitely consider the plans

Map of the Heart

Dec 07, 2025 on Shopify

Easy to set up and Mina from the support team was quick to help customise some styling we needed to change.

brooklynswenson

Dec 07, 2025 on Shopify

Was having an issue setting up a buy 3 get 1 free code and Naomi was very helpful in discovering the issue and helping my site run better. As far as the app goes, there is a lot of functionality we are not taking advantage of, so its a bit pricey for what we are needing. But the support is definitely there for the price.

FOVEA BLUE

Dec 07, 2025 on Shopify

50usd a month is not the full price. they charge on top of that and massive amounts.

PureAura Skincare

Dec 06, 2025 on Shopify

Incredible support, helps resolve issues quickly, a special thanks to Delwyn, great app.

Bambu Earth

Dec 05, 2025 on Shopify

Great app and excellent customer experience

Dandy Street

Dec 05, 2025 on Shopify

Really solid app — it works well and without complications. Support has also been excellent: Naomi was extremely helpful and solved everything in just a few minutes. Very positive experience.