Shopify FreeGifts App Review: Features, Pros & Cons

Name: BOGOS: Free Gift Bundle Upsell
Brand: Shopify
SKU: shopify-freegifts-app-by-shopify
Rating: 5 (3143 reviews)

Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

hyve

Dec 14, 2025 on Shopify

Finally an app that solved my problem with progress bars and cart drawers. I also appreciate other BOGOS features that work well with my business. Top class support is a huge plus, always responds within minutes. Thanks Naomi for your assistance!

Blvck hair

Dec 14, 2025 on Shopify

The app is great and their support is super excellent and always helpful

CAMCO Ltd.

Dec 13, 2025 on Shopify

Evelyn was amazing customer support!

Naturmética

Dec 13, 2025 on Shopify

El soporte y atención de DELWYN fueron excepcionales.

Hit Longer Drives

Dec 13, 2025 on Shopify

Unbelievable support!!! I installed the app on a Friday at 11pm. Had a significant theme layout issue with a volume discount widget on mobile. Dropped a note in the chat and thought for sure I wouldn't hear back till Monday. Liam and team responded and resolved my issue under 5 minutes. Mind blown. You just don't get that level of support anywhere today. Thanks BOGOS, top notch!

Justmylook

Dec 12, 2025 on Shopify

Really quick to answer queries, Austin was knowledgeable and very helpful.

Parfumerie du Soleil d'Or

Dec 12, 2025 on Shopify

Très bonne expérience auprès de l'app BOGOS.io et de son support réactif. Nous avons pu faire de belles offres sur notre site et notre système de caisse Shopify POS.

Madame Gabriela Beauty

Dec 12, 2025 on Shopify

Daniel was very patient and helpful!!

Slate Runners

Dec 12, 2025 on Shopify

I was having issues with the BOGO discount. The representative Mina was so fast to correct the issue. She also explained what I was doing wrong. Thank you!

Red Zone

Dec 11, 2025 on Shopify

Elisa Paglia

Dec 11, 2025 on Shopify

Naomi è fantastica, mi ha aiutato a impostare uno sconto personalizzato ed è stata genitle e cordiale e professionale. Brava Naomi

HYPENEEDZ

Dec 11, 2025 on Shopify

Great app! The support is very helpful especially Austin.

MADISON.cards

Dec 11, 2025 on Shopify

Outstanding service from EVELYN today. Thank you so much for getting us set up so quickly. I really appreciated your patience and knowledge. Highly recommend!

Dirty Mids

Dec 11, 2025 on Shopify

We have a lot of custom work on our site, and have been trying to find a reliable and easy way to offer a free gift with X. Before finding BOGOS it had been a nightmare. This makes it so easy and quick to test and work different offers with just the push of a few buttons, and does so in a beautiful seamless way. Amazing find and great responsive support. Must have app.

Azura

Dec 11, 2025 on Shopify

This app has single handedly doubled my CVR rate! It also required crafting a good offer by offering complimentary free gifts that really make sense with your store as well of course. One day the app started to randomly glitch - but it turned out it was because of another app! The Support Team (Austin) Helped Me Out ASAP! It was a critical situation, ad-spend was high but their team fixed the issue within 20 mins or so!

BADAGOOM ROMANIA

Dec 11, 2025 on Shopify

Mina is the best.

Tuft Supplies GmbH

Dec 11, 2025 on Shopify

TRAVEL DUDE

Dec 11, 2025 on Shopify

Great Support! Anne responded fast :)

El Viejon Brand

Dec 10, 2025 on Shopify

Great app and great customer services

Tazza Brands

Dec 10, 2025 on Shopify

DANIEL helped me. VERY fast. It was easy and such a nice surprise. Please do business with these people. Alex