Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

iSLAYBROWSUPPLIES

Jan 05, 2026 on Shopify

Mina was very helpful and resolved my issue quickly!

Nubronic Forte

Jan 04, 2026 on Shopify

Von Dutch Australia

Jan 04, 2026 on Shopify

Superb support service from Mina & the team! Highly recommended :)

Cardigang

Jan 04, 2026 on Shopify

Very good support (especially Delwyn) - fast and easy to deal with.

Nailalchemy

Jan 04, 2026 on Shopify

Had a small problem with the display on mobile, but customer service (Delwyn) helped me very good even on a Sunday! Thanks. Great service and great app, love it! 10/10

hrajpadel.sk

Jan 03, 2026 on Shopify

Delwyn was extremely helpful and responsive. Really appreciate the great support today - highly recommended!

PICSQUEEN

Jan 03, 2026 on Shopify

This is by far the best customer service I've experienced, and the app is incredibly user-friendly. Thank you to your team and for creating such a great product. Highly recommended!

wolf ghost .

Jan 03, 2026 on Shopify

Great app, makes it so easy to apply discounts and the online chat is very helpful! 10/10 recommend this app!

Lamel Makeup

Jan 02, 2026 on Shopify

Thank you Mina for the quick help! The best service

KENS Apothecary

Jan 02, 2026 on Shopify

good support

MontesTAP

Jan 02, 2026 on Shopify

MINA es una gran profesional. En menos de dos minutos resolvió mi problema de forma clara y eficaz. Se nota la experiencia y el alto nivel de profesionalidad del equipo. Muy recomendable.

Zenox

Jan 02, 2026 on Shopify

Anne gave good suggestions on setting up the app to display exactly as I wanted, and she also helped fix some display issues on the get-go. BOGOS seems to offer the precise free gift function I'm looking for.

Trippy Captain

Jan 02, 2026 on Shopify

Received amazing customer service from Mina today! I have used many different bundle apps and so far this one has been the best.

Animal Essentials

Jan 02, 2026 on Shopify

Responsive and super helpful. Solved issues quickly!

Metal Mulisha

Jan 02, 2026 on Shopify

amazing support for styling customizations. fast and accurate

The Tinsel Rack

Jan 01, 2026 on Shopify

By Houlberg

Jan 01, 2026 on Shopify

Quick and professional help from Mina ! :) Super fast, sweet and understood the problem right away ! Much appreciated ! :)

House of Brechó

Jan 01, 2026 on Shopify

Mina helped me a lot

Drims

Dec 31, 2025 on Shopify

I’ve only just installed the app and I’m still in the trial phase, but it’s been working perfectly so far. I ran into some installation issues on my side, and Austin quickly helped me identify the problem—super helpful support!

C&F Creation

Dec 31, 2025 on Shopify

Great app and amazing support. We had an issue setting things up and Anne was super helpful. She replied quickly and helped us solve the problem almost instantly. The app itself is easy to use and does exactly what we need for BOGO offers. Really appreciate the support and highly recommend this app.