Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,344)

Overall rating

4.9

5

1,289
4

32
3

2
2

1
1

6

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Balique

Jul 29, 2025 on Shopify

Amazing app and truly outstanding support! The tool itself is super useful and works perfectly, but what really makes the difference is the live technical support – always fast, clear, and incredibly helpful. A special shoutout to Mina, who has been consistently kind, patient, and super efficient every time we needed assistance. She truly makes the experience smooth and stress-free. This level of support is rare and absolutely deserves 5 stars. Highly recommended!

Obagi Chile

Jul 29, 2025 on Shopify

Amazing support! Anne and Hanna were great at completing my requests, as well as Brian from the dev team :) 10/10

Youth Lab Direct

Jul 28, 2025 on Shopify

Excellent app that allows us to offer a free gift promotion on Shopify POS, as not many other apps do. Also excellent support on live chat, someone always replies immediately.

Kiokii and...

Jul 28, 2025 on Shopify

VIVIA super Patient Customer service, Help me alot!

Lemons7

Jul 26, 2025 on Shopify

响应及时，帮助很迅速，非常感谢

alcethelabel

Jul 26, 2025 on Shopify

Mina, she's very nice assistant, thank you for your help <3

La Purita

Jul 26, 2025 on Shopify

Mina was really nice to help us out. Thanks for the support.

Nostalgix

Jul 26, 2025 on Shopify

Amazing customer support, the agent Mina helped me set everything up!

Old Bones Chilli Co

Jul 25, 2025 on Shopify

Great and efficient customer support

Tribal® Fashion

Jul 25, 2025 on Shopify

Thank you CHLOE. Very helpful and great service. Positive attitude!

Jacquelinexplores

Jul 25, 2025 on Shopify

Wow, this app is absolutely amazing as well as the support <3 Thanks a lot

Abahna

Jul 25, 2025 on Shopify

Really quick support from Anne and Brain and issue fixed quickly!

The daily fuck

Jul 25, 2025 on Shopify

super!

zozitta

Jul 24, 2025 on Shopify

8style

Jul 24, 2025 on Shopify

Great customer support from Anne! Thank you

ampm

Jul 24, 2025 on Shopify

Thank you BOGOS team for your dedicated support! Very extensive features and user-friendly built-in customization and translation functions.

CBS Power Tools

Jul 24, 2025 on Shopify

I'm a first-time user of this app, and I have to say the support has been excellent. Anne guided me through everything step by step, answered all my questions patiently, and made sure I understood how it works. After following her instructions, everything is working just like she said. Really appreciate the support and professionalism — thank you, Anne!

Schulkrams

Jul 24, 2025 on Shopify

Nice app and good service

Divina

Jul 23, 2025 on Shopify

Excellent Support & App! Vivia was absolutely amazing! She was super nice, incredibly understanding, and so patient throughout our conversation. She solved my issue quickly and made the whole experience so easy. I truly appreciate the support — and I also LOVE the app! Highly recommended!

Tailo

Jul 23, 2025 on Shopify

Chloe was super helpful and patience.