Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

LuteceCosmetics

Dec 29, 2025 on Shopify

Great experience for offers! Thanks for Austin for the support, he is very reactive. This app can generate good results.

Luminus

Dec 29, 2025 on Shopify

Austin, ha sido una ayuda muy positiva

Tasawoq

Dec 28, 2025 on Shopify

Daniel was extremely helpful and professional. He guided me step by step and made the setup very easy. His response time was quick, and he explained everything clearly. The BOGOS app works perfectly for my promotions, and Daniel’s support made the whole experience smooth and stress-free. Highly recommend both Daniel and the BOGOS app!

TheUrbanGeek

Dec 27, 2025 on Shopify

Amy provided an exception support to assist us in setting up our offers. Overall, this is an excellent app. Premium theme is recommended to reduce the development time that is caused by limited of the theme.

Moisora

Dec 26, 2025 on Shopify

I am using this app since 1 month and whenever i need assistance, I get it withing minutes. Liam is very helpful and cooperative and understands the query right away and provides solution very fast. Happy with the service. also the app offers wide range of features. Loving it as well. totally recommended.

Sera Beauty

Dec 26, 2025 on Shopify

mina was a good support staff

Pagulayan

Dec 26, 2025 on Shopify

SunnySoil

Dec 26, 2025 on Shopify

Naomi has been extremely helpful and nice with accommodating all questions and concerns that we had! Thanks again for your awesome customer service! :)

StepUp Shoes

Dec 25, 2025 on Shopify

perfect support and amazing app

VSNTRYBE

Dec 25, 2025 on Shopify

New to the app, and Anne was incredible in fixing my little problem.

Gimber

Dec 24, 2025 on Shopify

WHIFF CULTURE

Dec 24, 2025 on Shopify

Very quick and responsive. very much satisfied with the help

HPW Cards Inc.

Dec 23, 2025 on Shopify

Tried a few different gifts and promotional app and Mina from BOGOS was extremely helpful, understood my needs and able to answer all my questions.

PuddleJumperPups

Dec 23, 2025 on Shopify

Delwyn was very helpful!

Manoir du Cafe

Dec 23, 2025 on Shopify

Great app that answered our needs to give gifts to our customers. Easy to use and intuitive. A great benefit is the support they offer. They are really responsive and helped me fix the issue quickly. I highly recommend!

Petit Moi

Dec 22, 2025 on Shopify

Love the app! Super easy to use and understand. The support has been great too. Anne helped us a lot during the onboarding process

Nangar Gems

Dec 22, 2025 on Shopify

Hombli

Dec 22, 2025 on Shopify

Dom Dom

Dec 21, 2025 on Shopify

Amy was an incredible help. Even on a late Sunday afternoon. She responded quickly, understood exactly what I needed, and made the whole process smooth and stress free. Exceptional customer service like this is rare. Highly recommend this app!

Ecstasia

Dec 21, 2025 on Shopify

The support team is exceptional. I had a great experience interacting with Delwyn. She was prompt, patient, knowledgable. this helped address all my queries. she was also open to feedback when I told her about some capabilities missing in the app.