Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

BOLDER LOFT

Jan 15, 2026 on Shopify

Customer service is very helpfull thank you Mina

Watson Nutrition

Jan 15, 2026 on Shopify

Great app and great customer Support (Mina)

ManeoShop

Jan 14, 2026 on Shopify

MINA did a great service !

The Diamond Store

Jan 14, 2026 on Shopify

Evelyn, Brian and Anne were exceptionally helpful in getting an complex free product offering set up! We have a complex set up and their help was much appreciated in a short space of time

KIPFERL

Jan 14, 2026 on Shopify

Very useful app with a simple and intuitive design. Perfect for creating bundles, upsells & special offers. Great support from EVELYN in helping to setup bundles!

Esthera Brasil

Jan 14, 2026 on Shopify

Great suport by DELWYN today, fast and efficient. She´s also very kind on our chat!! <3

I'M IN TEST

Jan 14, 2026 on Shopify

Support Team (Anne and Evelyn) is very helpful! Well done

Cienpets

Jan 14, 2026 on Shopify

Evelyn solucion mi problema rapido y eficazmente! Gracias

Pyro France

Jan 14, 2026 on Shopify

Nice Thx Mina

EQUIPE - إيكويب

Jan 14, 2026 on Shopify

❤❤❤❤❤❤

Kuukpiak Coffee Company

Jan 13, 2026 on Shopify

NAOMI was a ROCKSTAR helping me add a discount bogo to my page! Literally the best customer service! Highly recommend!

Shop Rolled

Jan 13, 2026 on Shopify

I couldn't figure out how to set up a tiered free gift offer with digital products, and Anne was able to log in and do the whole thing for me, super helpful and quick!

JARLSON

Jan 13, 2026 on Shopify

My Rocking Kids

Jan 13, 2026 on Shopify

Evelyn was extremely helpful in setting up. Recommend

MITA Nutra

Jan 13, 2026 on Shopify

Great help from Delwyn at their support. App works great with splitting gifts between one time and subscription orders. Great product.

Body Sculpting Clinics

Jan 12, 2026 on Shopify

We just installed the app and encounter some issues but Support quickly responded and resolved the issue!

Pawiso

Jan 12, 2026 on Shopify

Fast and responsive communication with Mina from BOGOS.

Li-BEET-o

Jan 12, 2026 on Shopify

á La Couture

Jan 12, 2026 on Shopify

Amazing app and great support everytime-we have been using it for years and really appreciate Evelyn helping me sort through an issue so fast today. Highly recommend this app!

Brainytots

Jan 12, 2026 on Shopify

Evelyn fro very prompt and detailed with her help