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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,672)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Loyal Tees Store

Nov 05, 2025  on Shopify

10/10 service

Point بوينت

Nov 05, 2025  on Shopify

The Cat Gallery

Nov 05, 2025  on Shopify

Super Speedy support when setting up our offers. Lots of customisation options available and simple to use.

Heritage Ring

Nov 05, 2025  on Shopify

Mayafreya.fi

Nov 05, 2025  on Shopify

Love this app! We have a very good experience working with BOGOS.io! No breakdowns, no downtime and everything runs smoothly - we use it to offer free gifts and the revenue skyrockets everytime! It's easy for customers to choose their gifts and the whole process is flawless

Smart Little Toys

Nov 05, 2025  on Shopify

The Best App Yet, I am using it in all of my stores, and they have a girl called Mina, she is helping me fixing the issues, and even I asked her to introduce someone to help me do the customer support and VA. You will not regret working with those people, Thank You

Outer

Nov 05, 2025  on Shopify

The support staff were very helpful and resolved my issue quickly.

The OT Store

Nov 05, 2025  on Shopify

Amazing and super fast support from the team helping me out with some ideas!

Ergilo

Nov 05, 2025  on Shopify

Mina fixed my issue in a minute! So it seems like the support is fast and good! :)

Snugglyfloat

Nov 05, 2025  on Shopify

I like this App, they have very good customer support service, especially Mina, she helped me a lot and Austin as well is great, they are doing very good, I keep using this app. Best Regards

M A Y E

Nov 05, 2025  on Shopify

Anne and Louis have been so helpful in supporting us get everything set up. Once the visual is set, the offers and boosters are really easy to configure.

Strahyd

Nov 05, 2025  on Shopify

So far so good. Amy 10/10

It Just Works Deodorant

Nov 04, 2025  on Shopify

So responsive, quick and offered solution!! Best customer service experience ever from Mina!! She was the BEST!

Bugs & Bulls

Nov 04, 2025  on Shopify

I had an issue with my promotional offers where both free gifts were being added to the cart when customers bought three products. Offer 1 (Buy 2, get a free headband) worked fine, but when customers added 3 items, both the headband and sling bag were being added automatically I only wanted the sling bag to apply. Evelyn quickly understood the problem, identified the conflict between the two promotions, and resolved it perfectly! She was patient, knowledgeable, and made sure everything worked exactly as I wanted. Now my offers run smoothly and look great on the store. Thank you so much, Evelyn, your support was absolutely amazing!

PTC Auto

Nov 04, 2025  on Shopify

Super app and amazing customer service! It is easy to use, lots of options for bogos, mix and match, volume discounts. So grateful for Anne, who was incredibly helpful, fast and extremely quick with solving every request. It is indeed rare to have such a great customer support!

Broya

Nov 04, 2025  on Shopify

Really good plugin and customer support is great!

Nation Los Angeles

Nov 04, 2025  on Shopify

This app was finally the solution to the gift with purchase promos that we've been looking for. The best part, however, is the exceptional customer service. They have helped to make timely customizations to ensure that everything looks seamless on site.

Northern Pasta Co.

Nov 04, 2025  on Shopify

StonedGenie.com

Nov 04, 2025  on Shopify

Nice one

Naomi Jewelry

Nov 04, 2025  on Shopify

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