Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Zen Ara Grove

Jan 20, 2026 on Shopify

J’adore bio

Jan 20, 2026 on Shopify

Mina was a great help ! She answered very quickly and fixed my issue immediately.

MykoMagia

Jan 19, 2026 on Shopify

Mega guter und Hilfreicher Support !!! Super helpfull Support !!! a very big THX to Amy :D

koziol

Jan 19, 2026 on Shopify

Austin was a great help!

SG Homemade

Jan 19, 2026 on Shopify

Perfumista Aloud

Jan 18, 2026 on Shopify

The app is very good. you need only this app to boost your store sales. I really thanks to the support NAOMI. only time reply and help.

Sada' Ceramics

Jan 17, 2026 on Shopify

I've just met with the App and already had some questions, and Liam was great to help and guide me. All worked great!!!

Koraloona

Jan 17, 2026 on Shopify

Evelyn was kind and offered a great help, thank you!

PACHAMACRA

Jan 17, 2026 on Shopify

Evelyn was great support in the support chat, quick and clear response to my questions!

MSBLUE Jewelry

Jan 17, 2026 on Shopify

Delwyn has an extremely good service attitude and was able to answer most of my questions.

不是中藥 itsherbs.com

Jan 16, 2026 on Shopify

Good apps and MINA help us to solve the issue!

Lucky Jack

Jan 16, 2026 on Shopify

This app is stellar. There's an amazing amount of features, and a bit of a learning curve, but that's where their EXCELLENT customer support comes in. I got fast and helpful guidance from Naomi to make sure our tiered promotion displayed properly on our website.

naturalbiolifting-com

Jan 16, 2026 on Shopify

Great Experience with app and support of EVELYN, thank you!

Mutbaka

Jan 16, 2026 on Shopify

This app is like a combination of multiple features I needed. They've done an excellent job. But I also need to thank customer support separately, beyond the app itself. They provided clear solutions and guidance in a very short time. Thanks to the entire support team, especially Zee.

METRIXO TOOLS

Jan 15, 2026 on Shopify

Anne gave me an awesome support to fix my gift issue. thank you very much

Brite Collar

Jan 15, 2026 on Shopify

Mina was so awesome! Super responsive and helpful and was able to help me with everything and setting up my store. Highly recommend!!

Edgy Pickleball

Jan 15, 2026 on Shopify

This app is one of the most capable, most intuitive apps out there. I needed help on a few things, DAVID helped me right away and responded insanely fast after every messaged. I navigated about 6 different issues and resolved them all within like 20 min. Super nice! This makes paying for an app worth it.

intersport au dev

Jan 15, 2026 on Shopify

Great customer service, Mina was a delight to talk to and work through our issues in a very quick and professional manner.

MUGO DEPARTMENT

Jan 15, 2026 on Shopify

DELWYN Y BRIAN me han tratado increíble! Me han ayudado durante más de 1 hora a arreglar y perfeccionar la estética de mi oferta para que luzca increíble en mi pagina web. Y lo mejor de todo es que no me han pedido nada a cambio. No he pagado nada todavía y el compromiso por su parte ha sido del 100%. Sin duda un ejemplo de buen trato al cliente.

FreshStar｜晚安體香系列

Jan 15, 2026 on Shopify

服務團隊很積極協助處理疑問！功能眾多很好用！