Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,103
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

The Little Shop of Olive Oils

Jan 06, 2026 on Shopify

Had a great experience with Austin. He was able to help me set up the discount and the progressive bar in short order!

Faith Nova

Jan 06, 2026 on Shopify

thank u mina

ROLLEMAN®

Jan 06, 2026 on Shopify

Super klantenservice, snel antwoord en top app. Een echte aanrader.

Heaven Skincare

Jan 06, 2026 on Shopify

So helpful thank you.

Altaya Wines

Jan 06, 2026 on Shopify

Excellent response and helpful support provided by the online support Mina. Really appreciate for all her patience and time for the troubleshooting issue.

If It's Flags

Jan 06, 2026 on Shopify

App is working great. Support from Anne was prompt and excellent.

BOTANICAL GREEN LAB

Jan 05, 2026 on Shopify

perfect, app technical service is very supportive. Everything works perfectly, check out our hair growth natural products at Botanical Green Lab and get free gift with your purchase!Thank you!

BannSanLimit

Jan 05, 2026 on Shopify

I want to say Thank you to MINA from BOGOS shopify apps for her Outstanding Support & Rapid Intervention. BOGOS.io has been an absolute game-changer for our store. The Free Gift feature works seamlessly and is incredibly easy to set up, delivering exactly what it promises. What truly stands out, though, is their customer support—responsive, knowledgeable, and genuinely invested in helping you succeed. Any questions or adjustments were handled quickly and professionally. If you’re looking to boost conversions with a reliable, well-built app backed by an amazing support team, BOGOS.io is a no-brainer. Highly recommended!

Blue Lotus Chai

Jan 05, 2026 on Shopify

Really appreciate the customer support, Austin was very helpful in troubleshooting my issues with the free gift function. Quick to resolve the issue and also stayed to make sure everything worked out properly for me. There might be some challenges to navigate in this app, but it really makes a big difference to have quick access to a support person who is actually helpful!

TWU

Jan 05, 2026 on Shopify

Revelation GK

Jan 05, 2026 on Shopify

Very helpful people. Daniel did a great job

iSLAYBROWSUPPLIES

Jan 05, 2026 on Shopify

Mina was very helpful and resolved my issue quickly!

Von Dutch Australia

Jan 04, 2026 on Shopify

Superb support service from Mina & the team! Highly recommended :)

Cardigang

Jan 04, 2026 on Shopify

Very good support (especially Delwyn) - fast and easy to deal with.

Nailalchemy

Jan 04, 2026 on Shopify

Had a small problem with the display on mobile, but customer service (Delwyn) helped me very good even on a Sunday! Thanks. Great service and great app, love it! 10/10

hrajpadel.sk

Jan 03, 2026 on Shopify

Delwyn was extremely helpful and responsive. Really appreciate the great support today - highly recommended!

PICSQUEEN

Jan 03, 2026 on Shopify

This is by far the best customer service I've experienced, and the app is incredibly user-friendly. Thank you to your team and for creating such a great product. Highly recommended!

wolf ghost .

Jan 03, 2026 on Shopify

Great app, makes it so easy to apply discounts and the online chat is very helpful! 10/10 recommend this app!

Lamel Makeup

Jan 02, 2026 on Shopify

Thank you Mina for the quick help! The best service

KENS Apothecary

Jan 02, 2026 on Shopify

good support