Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,344)

Overall rating

4.9

5

1,282
4

32
3

1
2

1
1

5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Pufelle

Aug 18, 2025 on Shopify

Very helpful customer support! I love this app integration:)

Golden Owl

Aug 16, 2025 on Shopify

Very good, very quick, problem solved

Ruthie Grace

Aug 15, 2025 on Shopify

Vivia was awesome. So FAST! She fixed everything I needed her too in record time.

A-Game

Aug 15, 2025 on Shopify

Amazing support and service!!

Todesvoll

Aug 15, 2025 on Shopify

Good Support (Talked to MINA) , super friendly and lovely.

MĦABBA Collections

Aug 15, 2025 on Shopify

Excellent customer service from Mina! She solved our problem in a matter of seconds.

THINKCAR

Aug 14, 2025 on Shopify

Customer support was extremely helpful to all my promo questions. Really appreciate the help!

Green magic

Aug 14, 2025 on Shopify

GQSize

Aug 14, 2025 on Shopify

Anne has the best support

MONOLITH GRILL

Aug 14, 2025 on Shopify

Fast and good support!

K PLACE

Aug 14, 2025 on Shopify

Terrific app that covers all of your GWP needs and checkout upsells! Robust features with conditions, and the support team is responsive and helpful!

WULT Beauty

Aug 14, 2025 on Shopify

very helpful and professional cs team !!!!! always reply my question immediately!!! gentle and nice attitude～～ thanksss Zee and Liammm!!!! they are sweet and really helpful that let me know how can i fix these problem I met and the nice attitude comfort me a lot.

BY.AJ Athleisure

Aug 14, 2025 on Shopify

Very helpful! They hoped on straight away and did it for me without hesitation

Pilgrim Jewellery New Zealand

Aug 14, 2025 on Shopify

Anne was the best and so helpful. Couldn't do it without her help!

Mellovic

Aug 14, 2025 on Shopify

Nice app but not satisfied friendly support. Update 8/14: One of their amazing team members personally reached out, patiently guided me step-by-step, and made sure I felt completely supported throughout the process. I’m impressed by their dedication and care—definitely a company that stands behind their product. Thank you Zee! Highly recommended app

Breezifi

Aug 13, 2025 on Shopify

Very nice app Customer service is very helpful and eager to help you

Beauty Triangle International

Aug 12, 2025 on Shopify

Easy to set up tiered Buy X Get Y offers with mixed SKUs. Auto-add works perfectly, progress bar is clear, and priority rules stop stacking. Special thanks to Mina for the fast and helpful support!

SUNGHUE CHILLI SAUCE

Aug 12, 2025 on Shopify

very good service. problem solved!

Expressduft.de

Aug 12, 2025 on Shopify

Der Support ist der Hammer. Anne ist seit über einem Tag mit meinem Anliegen beschäftigt und gibt nicht auf bis das "Problem" behoben ist. Diese Art von Unterstützung und Support ist nicht selbstverständlich! Angebote lassen sich super easy und fix erstellen. und wenn ein Problem auftritt ist der Support per Chat super einfach zu erreichen

Beauties Lab

Aug 12, 2025 on Shopify

Great app, flexible features. Support is reactive and has been really helpful to upgrade our offer to our custom needs.