Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Cirque Colors

Oct 16, 2025 on Shopify

Anne + Louis = the dream team. I am SHOCKED by how GREAT and FAST their customer service is. They were able to customize the look of our bogo in under 15 minutes and they actually respond quickly instead of taking a long time or it being a chat bot. I am very grateful for the service I received.

CIRCADIA

Oct 16, 2025 on Shopify

Very helpful!

Enrique Tomás

Oct 16, 2025 on Shopify

Shills Professional

Oct 16, 2025 on Shopify

Great App!!!

HAPPY NOCNOC JAPAN

Oct 16, 2025 on Shopify

LabuLabs

Oct 15, 2025 on Shopify

Mina was great, she helped me with eveything i need

FRACTEL

Oct 15, 2025 on Shopify

Does what it says it does, and the support is so helpful, what a great team!

LEVEL8

Oct 15, 2025 on Shopify

Great. Customer support responses are exceptionally prompt. Mina helped me resolve the issue swiftly. I do hope more interesting features will become available in future.

Crazy Cups

Oct 15, 2025 on Shopify

Hanna was awesome. Helped me get started and troubleshoot any issues I had. Was able to get everything working and up and running. Much appreciated!!

The Boston Brand

Oct 15, 2025 on Shopify

Fast and decisive. Special thanks to Mina for her management.

Puromedica

Oct 15, 2025 on Shopify

The app works perfectly as expected! The support team is absolutely invaluable - quick, kind, and always ready to help. If any issue comes up, they resolve it right away, no matter how small. They never ignore the client and always explain everything patiently. A huge shoutout and special thanks to Mina from the support team - she’s incredibly helpful, understanding, and truly amazing to work with!

mafe bento

Oct 15, 2025 on Shopify

good support from Liam, very patient

Sillvento Watches

Oct 15, 2025 on Shopify

we had a problem with a widget and customer support instantly helped us and solved the problem! thank you Mina for the help

A-Game

Oct 15, 2025 on Shopify

5* Support experience with Mina, sorted out all the functionality we wanted and resolved some issues we were having with setup. Would recommend!

My Chicago Steak

Oct 14, 2025 on Shopify

Extremely helpful team!! Available throughout and get back to you with answers as soon as possible

Petffection

Oct 14, 2025 on Shopify

Earthing Oz

Oct 14, 2025 on Shopify

Anne was so helpful. I wish all shopify app help was this good.

RedManShop

Oct 13, 2025 on Shopify

ANNE and the team very supportive.

Aromania

Oct 13, 2025 on Shopify

Sehr schnell und professional

This Works

Oct 13, 2025 on Shopify

Very impressed with the app, very easy to use and great results. The support is also great, especially Mina who is always very quick to respond and resolve issues as quickly as possible. The whole experience is 10/10.