Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,357)

Overall rating

4.9

5

1,294
4

32
3

2
2

1
1

6

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Safety Harbor Resort and Spa

Nov 29, 2024 on Shopify

Fast, excellent response! Mina was super helpful and quick to respond!

Xnomad

Nov 29, 2024 on Shopify

Très bonne application et excellent support. Je recommande

Highwild

Nov 29, 2024 on Shopify

Mansemble

Nov 29, 2024 on Shopify

Great app! Super easy to use, and the support team is incredibly responsive and helpful. Setting up upsells has never been smoother

My Store

Nov 28, 2024 on Shopify

I was having troubles to set my offer but Anne from support was the nicest human being and help me set it! Can't thank her enough!

The Mayan Wisdom Project

Nov 28, 2024 on Shopify

After a few tests I was able to create the offers we wanted to do. We had a small issue but the support was excellent. Highly recommended!

MESTIZA NEW YORK

Nov 28, 2024 on Shopify

Thank you to Mina on app customer service for the help on getting a gift with purchase set up. Mina was able to confirm that I had set up my offer correctly and create a preview link for me.

ESMINA DELUXE WEAR

Nov 28, 2024 on Shopify

Danke für den top Service und die Geduld.

SQIN LUXIENA

Nov 28, 2024 on Shopify

Im trying it and everything seems wotrking really good now and the support is fast and good, ill update soon

Manufakturwerk

Nov 28, 2024 on Shopify

Got amazing support from Anne even though we're only on the free trial version! Very competent, do recommend. App does exactly what it says it does.

Mochipan

Nov 28, 2024 on Shopify

The app works well! I am quite pleased with it. Mina is amazing and solved all of my problems instantly! She is clearly incredibly knowledgeable about the app and gave me a great experience. Any questions I had were handled so FAST with amazing service and help. I was about to spend hours crying at my computer due to the discount issue, and she helped me!! Thank you so much Mina!!!! I really hope your boss sees this and gives you a raise.

PHYMAT Official

Nov 28, 2024 on Shopify

The setup is very easy, and the tech team helped customize the placement of the promotion. Mina from customer service provided detailed answers and excellent support.

10X Athletic - Eat. Sleep. 10x. Repeat

Nov 28, 2024 on Shopify

Luminessa Jewelry

Nov 28, 2024 on Shopify

David & Bryan were great, they were so quick to help me out with a code problem.

Pomegranate Inc

Nov 28, 2024 on Shopify

Ellie helped me immediately when I needed help. I was so surprised at how quickly I received the support I needed and my issue was resolved. This is a great app with wonderful customer service!

Ania Haie

Nov 28, 2024 on Shopify

The BOGO app is incredibly helpful, and the team is super responsive. Ellie provided outstanding support—quick, efficient, and friendly!

Vivie Intimates

Nov 27, 2024 on Shopify

Really helpful support team which I always appreciate.

NeoPro USA

Nov 27, 2024 on Shopify

Great app, the support is amazing, especially from Dave and Robert!

Pinstachiio

Nov 27, 2024 on Shopify

Pretty good. The help in the live chat is the best part.

Soap Cherie

Nov 27, 2024 on Shopify

I’ve worked with many free third-party apps before, but this is the only one that offers real customer service through chat. It’s absolutely worth it because you have someone to communicate with in real-time, rather than waiting hours for a response or getting generic replies that don’t solve the problem. I’m really impressed with this company. They contact you directly, provide clear guidance, and even go into your app to fix things for you. Their support is amazing, and I’m very happy with their service.