Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Lahaina

Jan 27, 2026 on Shopify

Je viens d'installer BOGOS et je suis toujours dubitatif sur la marche à suivre. Austin m'a accompagné, revérifié tout ce que j'avais fait et s'est assuré que j'avais bien paramétré ma boutique comme je le désirais. Merci beaucoup

Minvoir

Jan 27, 2026 on Shopify

Marshfield Farm Ice Cream

Jan 27, 2026 on Shopify

Anne was extremely helpful and resolved all the issues I had super quickly!

Portal Outdoors

Jan 27, 2026 on Shopify

Lemönplet

Jan 27, 2026 on Shopify

Thank you for your kind consultation, so I've set it up as I want. It helped me a lot.

Rumah casa

Jan 26, 2026 on Shopify

great customer support

SAISEICO

Jan 26, 2026 on Shopify

Customer support is good.

Engelswimpern

Jan 26, 2026 on Shopify

Sehr guter Support, vielen Dank an Naomi für die Hilfe und die Einstellungen. Über die App kann ich aktuell noch nicht viel berichten.

Secret Pleasures

Jan 26, 2026 on Shopify

sav et evelyn au top

Groundd

Jan 26, 2026 on Shopify

awesome support, super fast.

Rose Maternity Co.

Jan 25, 2026 on Shopify

great support from Delwyn. We did it through screenshot -- she was kind.

Dreamtimez

Jan 25, 2026 on Shopify

Delwyn assisted me today in a quick and very professional manner fixing all issues immediately. I was impressed

Naluza

Jan 25, 2026 on Shopify

Support team is fast and helpful

Sample Packs by Soul Chemist

Jan 25, 2026 on Shopify

A must-have app for any Shopify store The service provided by BOGOS.io Free Gift has been absolutely outstanding, both the app itself and the customer support. The app is amazing, works flawlessly, and does exactly what it promises with no hassle and excellent performance. Special thanks to Delwyn, who delivered truly exceptional support: fast, knowledgeable, and incredibly helpful throughout the process. Louis was also a great help and provided excellent assistance whenever needed. It’s a pleasure to work with a team like this. If you’re looking for a reliable BOGO or free gift app with top-tier support, this is without a doubt the right choice. Highly recommended.

flavirstor

Jan 23, 2026 on Shopify

GOOD APP AND SERVESES

Aurena

Jan 23, 2026 on Shopify

Magnifique, merci beaucoup Mina !

Forty-Six Ten Apparel Co.

Jan 23, 2026 on Shopify

MaxLifeDose

Jan 23, 2026 on Shopify

The live support was outstanding! I thought I had it figured out (I did not), and Amy on live support was friendly, responsive, and helpful in making sure I actually got it right. I've been able to get things up and running on my page with a minimum of frustration. Many of the other features seem intuitive, as well.

Rama Water Filter

Jan 23, 2026 on Shopify

smamblybite

Jan 23, 2026 on Shopify

super fast support even for a bit more complex and custom topics