Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

YOBOgear

Nov 19, 2025 on Shopify

App works very well. Customer support had my problem fixed in less than 5 minutes and now it works perfectly. Mina was an excellent, cheerful helper.

VILLYN

Nov 19, 2025 on Shopify

Amazing customer service by Hanna. She helped me set up the specific discount I needed for my store. Highly recommended!

ellessebr

Nov 19, 2025 on Shopify

Great experience with the support team! They were super helpful and quick to sort out the issues I had. Everything was solved smoothly, and they were really attentive the whole time. The app has been working really well for my store and is already helping boost our sales. Really happy with the service and the results so far!

One Stop Bride Shop

Nov 19, 2025 on Shopify

Anne was super helpful and quick to reply to our questions in regards to setup. We cannot thank her enough :)

CreatorGear

Nov 19, 2025 on Shopify

Fantastik app! Og endnu bedre service!!!

MONLANE

Nov 19, 2025 on Shopify

The support here has been good Daniel, Amy and Anne have been helping me understand the app and how it works and have been prompt in their responses. I like the app so far as it allows me to create multiple offers that are specific to collections, using the free gift option.

Monday Muse

Nov 19, 2025 on Shopify

Really excellent customer service, and great segmentation for GWP including subscription vs one-time segmentation. Really good to have a GWP set by price AS WELL AS certain products. Highly recommend!

AmyAura

Nov 19, 2025 on Shopify

Great customer support. Mina was great help!

FRÉ France

Nov 19, 2025 on Shopify

Excellent plugin, has lots of options for promotions of gift products etc. Excellent support, fast and professional! Highly recommend!

PillowPillow

Nov 19, 2025 on Shopify

superb customer support from Anne

Whole Bubs

Nov 19, 2025 on Shopify

Mina was very helpful

Simply Sori

Nov 19, 2025 on Shopify

Great customer service! Answered all my questions!

Poofi Pet Store

Nov 19, 2025 on Shopify

HYD Collective

Nov 18, 2025 on Shopify

fast and attentive customer support! thanks to Anne, my problem was solved and custom code made for my stores widgets within minutes. truly a high level of support.

Vela

Nov 18, 2025 on Shopify

SUPER HELPFUL. fastest app support i have gotten

Pixonem

Nov 18, 2025 on Shopify

Great team they respond very quick thanx mina <3

BE HYDROGEN

Nov 18, 2025 on Shopify

Mina was a great help setting up our black friday deals - was there each step of the way and provided really helpful guidance t ensure this was done correctly.

Giri Designs

Nov 18, 2025 on Shopify

Customer service is quick and helped me fix my problem with custom coding. Just started using it but so far happy with the set up.

Get A Grip Club

Nov 18, 2025 on Shopify

Easy setup & Mina was very helpful

50cards

Nov 18, 2025 on Shopify

MINA was very helpful setting up what I needed done, barely took any time at all, very recommended!