Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,151)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

huun store

Nov 13, 2025 on Shopify

Anne is an absolute wizard — incredibly fast, effective, and genuinely kind. Truly a 10/10 experience.

Fairina Cheng

Nov 13, 2025 on Shopify

Have just started testing this app and Evelyn was so helpful in making modifications and getting me started. Thanks!

Out n About

Nov 13, 2025 on Shopify

Great app, and brilliant customer service from Anne, the app solved an issue I had about using buy x get y with pre order items.

Boostbites

Nov 13, 2025 on Shopify

Top app!

notre succès

Nov 13, 2025 on Shopify

Great

Beautyauradxb

Nov 13, 2025 on Shopify

La personne qui s’est occupée de moi, Mina, a été exceptionnelle. Très à l’écoute, aimable et professionnelle, elle a parfaitement compris ma demande et m’a accompagné jusqu’au bout. Grâce à elle, j’ai pu mettre en place l’offre que je souhaitais. Je suis entièrement satisfait de son aide et je la recommande à 100 %

Govenci

Nov 13, 2025 on Shopify

Customer service is fantastic.

bobeloshop

Nov 12, 2025 on Shopify

Great help! Quick response, quick answers, and additional tips. Thank you!

ANB Baby Store

Nov 12, 2025 on Shopify

Amazing support and super quick service!

FoxStore

Nov 12, 2025 on Shopify

using BOGOS was really helpful and very fast especially Austin who helped me at the same moment and fixed my issue. really recommend it.

Marc Inbane

Nov 12, 2025 on Shopify

Great support with low wait time.

Frock Me Out

Nov 12, 2025 on Shopify

the support was very responsive and helpful - very happy!

Luminance Milano

Nov 12, 2025 on Shopify

Great app and super easy to use. It helped us set up a gift-with-purchase promotion in just a few minutes. The support team is amazing—special thanks to Mina, who was incredibly helpful and quick to respond. Highly recommended!

AIRSTRIDE

Nov 12, 2025 on Shopify

Anne from Customer Service was SO helpful! Quickly fixed the issues and things I missed and provided such great help to customise and get the app looking how I needed to suit my website. The BEST customer service I have experienced from a Shopify app - absolutely recommend this app. It also had more features than I expected, love it!! So essential for any e-comm store.

CRAFTSMM

Nov 12, 2025 on Shopify

mina is great

Calzado Ana Chavez

Nov 12, 2025 on Shopify

Muy buen la atencion y rapida sobre todo

Hero

Nov 12, 2025 on Shopify

ANNE was super helpful she completed all of my custom request within the app. And was super responsive!

BMS

Nov 12, 2025 on Shopify

Good service, tailored made what I expected.

Decked Out Factory

Nov 11, 2025 on Shopify

Working with Anne ... this was the most amazing customer service I have ever had ( ever ). I was in a pinch, developer didnt work out and sale starting in less than 2 days. had a complex sale to run with a GWP and she did it ALL for me at 10pm at night and within an hour.INSANE. 15/10 amazing!

Pet Snacks

Nov 11, 2025 on Shopify

The app works well and the support is amazing. Thanks Anne!