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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Korngold AG

Jan 30, 2026  on Shopify

EVELYN is just super, Support from her was excellent and super quick. Thank you again =)

IUNIK GLOBAL

Jan 29, 2026  on Shopify

Anne was brilliant and very helpful!

True Shot Ammo

Jan 29, 2026  on Shopify

Support is great! Naomi and Mina are always super helpful with whatever issue I'm having, and I've yet to find an issue that hasn't been solved. Thanks!

Siempre juntas

Jan 29, 2026  on Shopify

Mina me ayudó mucho, un amor :)

Ana's Brand

Jan 29, 2026  on Shopify

Naomi deu uma ótima assitencia!! recomendo

PARK STYLING DK

Jan 29, 2026  on Shopify

Amazing app with outstanding support! I needed to set up a checkout upsell that triggers a free gift when our customer club members enter a specific discount code. Not the simplest setup, but Amy guided me through the entire process at 1 AM my time. When we hit a technical issue, she immediately escalated to the dev team and kept me updated the whole time. Within 20 minutes it was solved and working perfectly. She was patient, knowledgeable, and genuinely helpful throughout. I tested 10+ discount apps before finding BOGOS, and this is the only one with both the features I needed and support that actually responds quickly and solves problems. The app does exactly what it promises, and the support alone makes it worth the price. Highly recommend!

ODDIKT

Jan 29, 2026  on Shopify

Nutricost

Jan 29, 2026  on Shopify

Has great Customer Service, Naomi went above and beyond to help us with an offer, even researching other apps we use to make it work.

Vitoria Cosméticos

Jan 29, 2026  on Shopify

Great support, smart people, well made app, great team, high IQ. Good work everyone.

AlpenPower

Jan 29, 2026  on Shopify

perfect support, thx Noami

Mova Tech Australia

Jan 28, 2026  on Shopify

MINA is very nice and patient, and efficiently helped me resolve the issue. Really appreciate!!!

Chicandclick

Jan 28, 2026  on Shopify

I spoke with Austin twice. Both times super fast and very efficient. Highly recommended

Philé

Jan 28, 2026  on Shopify

Amy was great in helping with my requests, even helping customise the widgets for me so they seamlessly fit into my website. I am waiting on the final product but I appreciate the promp action on this. Thank you and looking forward to using the app!

NATANA

Jan 28, 2026  on Shopify

Estoy empezando con la instalación y agradezco mucho la claridad, apoyo de MINA, seguro que terminaremos todo perfecto.

Fiesta Factory Direct

Jan 28, 2026  on Shopify

NAOMI was great help and explained the sales. We were having issues with setting caps and she was able to go in and set up a sale so we could understand how to make this sale possible to run with no issues.

Classical Conversations Sandbox

Jan 28, 2026  on Shopify

My customer service has been really good with these folks so far! Very helpful, insightful and to the point. Naomi helped me today and she was a pleasure.

casimir

Jan 28, 2026  on Shopify

TOP SUPPORT - Thanks so much Evelyn!

Wolftrack

Jan 28, 2026  on Shopify

top service

Avery Row

Jan 28, 2026  on Shopify

Great customer service experience with fast and knowledgeable responses to resolve any issues quickly. This App has helped to support additional sales revenue with the free gift driving a higher conversion rate . A great tool to react to slowing sales at product or category level. Still lots of features we are yet to explore - Thanks BOGOS !

Luxurious Look

Jan 28, 2026  on Shopify

Their team (especially Anne) are incredibly quick to respond and consistently helpful, especially when supporting us with setting up free gifts on our Shopify online store. They take the time to understand what we are trying to achieve and guide us through the setup clearly and efficiently, making what could be a complex process feel straightforward and stress-free. Their knowledge of Shopify and promotional mechanics has been invaluable, and nothing ever feels like too much trouble. We are really grateful for their ongoing support and would highly recommend BOGOS to any business looking for a reliable, knowledgeable partner for promotions and free gift functionality.

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