Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,672)

Overall rating

4.9

5

1,630
4

35
3

4
2

2
1

9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

AIRSTRIDE

Nov 12, 2025 on Shopify

Anne from Customer Service was SO helpful! Quickly fixed the issues and things I missed and provided such great help to customise and get the app looking how I needed to suit my website. The BEST customer service I have experienced from a Shopify app - absolutely recommend this app. It also had more features than I expected, love it!! So essential for any e-comm store.

CRAFTSMM

Nov 12, 2025 on Shopify

mina is great

Calzado Ana Chavez

Nov 12, 2025 on Shopify

Muy buen la atencion y rapida sobre todo

BMS

Nov 12, 2025 on Shopify

Good service, tailored made what I expected.

Decked Out Factory

Nov 11, 2025 on Shopify

Working with Anne ... this was the most amazing customer service I have ever had ( ever ). I was in a pinch, developer didnt work out and sale starting in less than 2 days. had a complex sale to run with a GWP and she did it ALL for me at 10pm at night and within an hour.INSANE. 15/10 amazing!

Pet Snacks

Nov 11, 2025 on Shopify

The app works well and the support is amazing. Thanks Anne!

Liroma

Nov 11, 2025 on Shopify

perfect!

Luna Daily

Nov 11, 2025 on Shopify

Evelyn was AMAZING - so helpful

Coolnmore

Nov 11, 2025 on Shopify

guys, i just active the app and few offers which working pretty nice. Also the support team as Austin, Anne and Mina are amazing, as they responded immediately and gave the solution on my requests. As they are really serious and the app working properly in my store, i highly recommend.

Dark Foundry No.8

Nov 11, 2025 on Shopify

Had some great support from Austin, he was very quick, patient and helpful with my request. A credit to your support team. Thank you!

Be Vaporless

Nov 11, 2025 on Shopify

Anne and David provided exceptional support, quickly responsive will very helpful information and direction. If there was a 6 star options I would select it.

Ami Iyök ecosmetics, Advanced Organic Cosmeceuticals

Nov 11, 2025 on Shopify

Thank you for your help, Anne.

Cool | Time

Nov 11, 2025 on Shopify

Top Support by Liam. quickly solved a problem we were having with an offer that was already live!

Jazayn

Nov 11, 2025 on Shopify

Excellent and timely response from team. Great Dev and Nice cordination with Anne.

NirooX Nutrition

Nov 11, 2025 on Shopify

quick to the point and problem solving skills of support are amazing especially Mina

Nistoria

Nov 11, 2025 on Shopify

Hazy Herbs

Nov 11, 2025 on Shopify

Great App with "Free gifts" options, bundles, etc. There are really a lot of options to choose from. Here and there a few bugs, but the support is super fast and helpful, and will resolve all your issues, usually within minutes :)

Haut Boutique

Nov 11, 2025 on Shopify

Support by Mina was quickand great. The app just works!

Andreine

Nov 10, 2025 on Shopify

We are currently setting up new promotions and gifts for orders with the app. The service is very fast. I believe that it will help us increase sales

Tres Trufas

Nov 10, 2025 on Shopify

Increíble atención al cliente de Evelyn, respuestas muy rápidas y claras. Así da gusto empezar a configurar una nueva app. Sin duda lo recomiendo