Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,103
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Cienpets

Jan 14, 2026 on Shopify

Evelyn solucion mi problema rapido y eficazmente! Gracias

Pyro France

Jan 14, 2026 on Shopify

Nice Thx Mina

Kuukpiak Coffee Company

Jan 13, 2026 on Shopify

NAOMI was a ROCKSTAR helping me add a discount bogo to my page! Literally the best customer service! Highly recommend!

Shop Rolled

Jan 13, 2026 on Shopify

I couldn't figure out how to set up a tiered free gift offer with digital products, and Anne was able to log in and do the whole thing for me, super helpful and quick!

JARLSON

Jan 13, 2026 on Shopify

My Rocking Kids

Jan 13, 2026 on Shopify

Evelyn was extremely helpful in setting up. Recommend

MITA Nutra

Jan 13, 2026 on Shopify

Great help from Delwyn at their support. App works great with splitting gifts between one time and subscription orders. Great product.

Body Sculpting Clinics

Jan 12, 2026 on Shopify

We just installed the app and encounter some issues but Support quickly responded and resolved the issue!

Pawiso

Jan 12, 2026 on Shopify

Fast and responsive communication with Mina from BOGOS.

Li-BEET-o

Jan 12, 2026 on Shopify

á La Couture

Jan 12, 2026 on Shopify

Amazing app and great support everytime-we have been using it for years and really appreciate Evelyn helping me sort through an issue so fast today. Highly recommend this app!

Brainytots

Jan 12, 2026 on Shopify

Evelyn fro very prompt and detailed with her help

Suavinex USA

Jan 12, 2026 on Shopify

Delwyn was a huge help!

ecob612

Jan 12, 2026 on Shopify

Thank you, Mina, for your help in resolving the issue. My problem has been solved

MARC-ANTOINE BARROIS

Jan 12, 2026 on Shopify

Thank you to Anne for the quick support!

Moon Omens

Jan 12, 2026 on Shopify

Mina was great and super quick to fix my issue! Great service!

Montoutous

Jan 11, 2026 on Shopify

super service !! rapide et efficace

Clever Foods

Jan 11, 2026 on Shopify

Well there is great customer service and then there is Naomi customer service. She friendly, patient and was available to help out when we had a problem pre launch. This app only allows 5 stars but she deserves 10 :-)

Snuggles & Vibes

Jan 09, 2026 on Shopify

I had a question about giving my customers more free products, DELWYN helped me out exellently, i appreciate the help. Until next time!

Dreamnicker

Jan 09, 2026 on Shopify

EVELYN is super helpful.