Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

ColorCase

Nov 24, 2025 on Shopify

Nice app! Easy to set up and customize. I've only had had one issue so far and when I reached out to support Mina was helpful and quickly fixed an issue with our product thumbnails not showing up in the modal window for gift selection. Thanks!

Coconu

Nov 24, 2025 on Shopify

Mina was great, answered quickly and correctly.

BARE KNUCKLES

Nov 24, 2025 on Shopify

Maya Freya

Nov 24, 2025 on Shopify

Wonderful App! The customer service is world class - Talked to Mina, we had a problem with customers were able to click the products in the cart, and within 10 minutes she fixed problem and we could continue. This app brings in a crazy amount of extra sales for us

DOSECLOTHING

Nov 24, 2025 on Shopify

Mina was very quick and reassuring. Mina fixed everything I need done in a timely manner. Best customer service ever.

Mustard London

Nov 24, 2025 on Shopify

Very responsive and helpful team. We've had a few issues, but these have been resolved quickly. The plugin has a lot of potential and is constantly improving. Looking forward to working with the team to help them make an outstanding product.

Five Oceans

Nov 24, 2025 on Shopify

EVELYN's was very helpful and understanding of my situation, she help me a lot

Maine Lobster Now

Nov 24, 2025 on Shopify

very good support, quick and helpful on black friday!

Supler Store

Nov 24, 2025 on Shopify

An app for upselling products to customers is truly amazing, and with Anne’s enthusiastic support, I was able to set up the bonus gift feature for my customers. Thank you to Anne and the BOGOS support team.

70mai EU

Nov 24, 2025 on Shopify

great support, i was asking for a rearrangement for the free gift widget and the support response and fix it really quickly. the app itself works very well on our stores,

SLIMJACK

Nov 24, 2025 on Shopify

Gute App, Funktioniert einwandfrei und Anne vom Kundensupport ist sehr hilfreich.

London Lash UK

Nov 24, 2025 on Shopify

Today I received amazing support from both Anne and Brian. Anne was incredibly patient and guided me through every step to make sure everything was set up correctly and working perfectly. I really appreciate all the help!

SYLVOX

Nov 24, 2025 on Shopify

Customer service representative MINA provided excellent and patient guidance, explaining everything clearly and concisely. The plugin also worked very well.

Safely Fashion Powered by FireBar Labs

Nov 24, 2025 on Shopify

This is a great app, does exactly what I need and chat support real human Anne was supe quick to fix my issue I had which was excluding b2b customers from seeing the widget

Hello Bleach

Nov 24, 2025 on Shopify

The Away Kitchen

Nov 23, 2025 on Shopify

KING

Nov 23, 2025 on Shopify

The bests!

UrbanRani

Nov 23, 2025 on Shopify

Very patient and helpful. Great Support

LHY Audio Offical Online Store

Nov 23, 2025 on Shopify

Anleolife

Nov 23, 2025 on Shopify

The BOGOS customer support team is very nice. Their responses are prompt, and they resolve issues efficiently. It’s been a pleasure working with them.