Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Bad bebé

Nov 25, 2025 on Shopify

Behemoth Webstore

Nov 25, 2025 on Shopify

Fantastic app with tons of options and a stellar , express and to the point support by Mina, thank you so much!! 100% recommended !

XCVI

Nov 25, 2025 on Shopify

Great customer service. Quick and helpful, and available at all hours. Thank you guys!

Dr. Johnny's

Nov 25, 2025 on Shopify

I had a problem the Free Gift feature not working whilst doing a black Friday site-wide sale. What happened was that I needed to setup overlapping discounts, as the feature basically applies a 100% discount on the gifted product. Mina was super helpful, and straight to the solution. Thanks a lot.

HeliDirect

Nov 25, 2025 on Shopify

Aerosoles

Nov 25, 2025 on Shopify

Naomi was BEYOND helpful in helping me set up my campaign. It was a very important PWP for Black Friday, so was crucial I set it up perfectly and Naomi helped me do that and more by answering all of my questions.

EcoSip

Nov 25, 2025 on Shopify

David needs a raise/bonus. Patient and great customer service.

Calibud CBD

Nov 25, 2025 on Shopify

I had some configuration issues with my Black Friday BOGO offer (auto-add to cart wasn't working properly and all variants were being offered as gifts). Mina from the support team was incredibly efficient and responsive. She quickly understood my needs, took control to configure everything correctly, and solved both issues in no time. The app now works perfectly for our Black Friday campaign. Really impressed by the quality of support - thank you Mina! Highly recommend BOGOS for anyone looking to set up professional promotional offers on Shopify.

Mon Chemin

Nov 25, 2025 on Shopify

great app

NORDHAIR Helsinki

Nov 25, 2025 on Shopify

Evelyn was a wonderful help.

ProIndustria

Nov 25, 2025 on Shopify

anne and brian were very helpful

Mandy's Heaven

Nov 25, 2025 on Shopify

Really easy to set up and great customer service - super helpful and speedy responses - talked me through the whole set up process and made bespoke changes for me. Thank you!

Laine Publishing

Nov 25, 2025 on Shopify

I like how fast they responded to my requests and were very helpful with my questions.

Tantus

Nov 25, 2025 on Shopify

AUSTIN was a huge help

CAPRI SWIM

Nov 25, 2025 on Shopify

Anne was super friendly and helped us very quickly!

Ancient Olive Trees

Nov 24, 2025 on Shopify

Fantastic support! Highly recommended.

PrintPup

Nov 24, 2025 on Shopify

Contacted support, very fast and efficient. The support name is Mina, very nice and knowledgeable. Highly recommended.

Bio-Bombs

Nov 24, 2025 on Shopify

This app has been very easy to use and when I needed custom support I was able to have the attention needed to achieve my desired look. The team worked quickly and provided top notch customer service. Definitively recommend this app!

Jules & James Boutique

Nov 24, 2025 on Shopify

Rad Rascals

Nov 24, 2025 on Shopify

I am using this app for our Cyber Monday launch and the customer service was next level. Every question I had was answered so quickly, and Mina walked me through each step with so much patience and clarity. You can tell she actually cares about helping businesses succeed not just giving generic replies. Thanks to their support, everything is now running smoothly and our sale is set to run smoothly. If you’re looking for an app backed by a team that truly shows up for you, this is the one. Highly recommend!