Shopify FreeGifts App Review: Features, Pros & Cons

Name: BOGOS: Free Gift Bundle Upsell
Brand: Shopify
SKU: shopify-freegifts-app-by-shopify
Rating: 5 (3227 reviews)

Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating

5

2,193
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

GYMSKIN

Dec 02, 2025 on Shopify

Mina was super helpful when sorting the issues I had. Great customer service

Soneteasyway

Dec 02, 2025 on Shopify

If that's all, I would greatly appreciate it if you could leave feedback about my support MINA today

Tweezerman UK

Dec 02, 2025 on Shopify

ANNE and BRIAN were great and helped us customise the design of the promotion icons the way we wanted to. They are also 24/7 support, which is very helpful. The app itself can be improved, but happy with how we managed to set up the promotion. Thanks

Cafféluxe Coffee

Dec 02, 2025 on Shopify

This app is really good. Besides the fact that you get such powerful discount options, the support I received from Anne was professional, efficient and top class. She helped me get to the bottom of all my issues with unprecedented speed and clarity. 10/10 would recommend.

ComfyCozy

Dec 02, 2025 on Shopify

Mina provided excellent support well out of scope to provide instant efficient design updates that we are incredibly satisfied from, thank you

BombTech Golf

Dec 02, 2025 on Shopify

Super helpful and very fast responses! They were a pleasure to work with!

Mondays Made

Dec 02, 2025 on Shopify

Swift response, amazing support team! Thank you David for your help!

Sidekick

Dec 01, 2025 on Shopify

Staff were really helpful! Great app

Southern Made

Dec 01, 2025 on Shopify

Quick response and answered all my questions. My offers were up and running in no time.

Out of Colours | Clean Beauty Easy On-the-Go

Nov 30, 2025 on Shopify

Liam and Anne helped a ton. Loved the customer support experience

SourcedBySab

Nov 30, 2025 on Shopify

Great customer support AUSTEN was rally helpful and fast with replies

Aarvi Decor Studio

Nov 30, 2025 on Shopify

Very Good App , and Supportive Staff

The Berry Tea Shop

Nov 30, 2025 on Shopify

A great app. So easy to set up and the support team are great. Excellent for adding Gift With Purchase offers to our store at Christmas.

BombTech Golf

Nov 29, 2025 on Shopify

Super helpful and very fast responses!

KombiLife Australia

Nov 29, 2025 on Shopify

BOGOS is an excellent app. It is very powerful. We implemented within a limited timeframe before Black Friday. It behaved exactly as we had expected and was simple to implement... even the progress bar for the add to cart and checkout pages. Further, I have to commend the support - it was very very prompt, accurate and effective. Well done BOGOS team. Highly recommended.

Vaune Homeware

Nov 29, 2025 on Shopify

Mina was amazingly helpful & great app

PetsPals

Nov 29, 2025 on Shopify

Great application and very easy to use. Had a question about a small feature and got almost an instant reply from Mina. It was fixed within 5 minutes thus also their customer service is very good.

StitchWichs Custom Apparel & More

Nov 29, 2025 on Shopify

Naomi was very helpful and friendly

VIOLET GREY

Nov 29, 2025 on Shopify

Great customer support! So quick and friendly!

DOLPA

Nov 29, 2025 on Shopify

Great help for making my widget thanks .