Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Kilte Shop

Nov 26, 2025 on Shopify

Support made it a breeze to set this up quickly! Much appreciated!

Sweet & Wild

Nov 26, 2025 on Shopify

Thanks so much Mina - you were great

Madame Gabriela Beauty

Nov 26, 2025 on Shopify

Naomi was super helpful! Easy to chat with and responsive!! Thank you!!!

Natural Guard

Nov 26, 2025 on Shopify

Very good app

Fabric Love

Nov 26, 2025 on Shopify

Absolutely incredible! I have been desperately trying to find an app which auto added free gifts based on a spend threshold where the spend threshold took other applied discounts into consideration and after many disappointing installs, I have finally found one with more bells and whistles and the most amazing customer support than I could have imagined! This app is extremely customisable and if you can't find how to do it, the support team go out of their way to do it for you. I am using it initially for free gifts and the progress bar for customer spend incentives but there is a whole raft of other functionality that I haven't even tapped into yet. From the second I installed the app, a lovely lady called Anne was with me every step until I had everything worked as I hoped...and all this days before Black Friday. Thanks BOGOS!

PARKIT Co.

Nov 26, 2025 on Shopify

Evelyn & Brian - the support team from heaven. Made magic happen just as we rolled out our BFCM campaign and the moment we got some tweaks resolved, sales cranked back up. Really appreciate their support and expertise.

Sunkey Skincare

Nov 26, 2025 on Shopify

aromatique.shop

Nov 26, 2025 on Shopify

One of the best chat help partner who solved the problem seconds!

Mini Ultras

Nov 26, 2025 on Shopify

Luglife.com

Nov 25, 2025 on Shopify

They are pretty great, we got this set up in one afternoon. The app is super easy to understand, it's very intuitive and the staff were super helpful. Liam was an incredible help!

UNIK ICON

Nov 25, 2025 on Shopify

Thank you DAVID

innobaby

Nov 25, 2025 on Shopify

Quick and responsive!

PilotMall.com

Nov 25, 2025 on Shopify

David is the best. 5* support. Amazing

KimKaps

Nov 25, 2025 on Shopify

DAVID is extremely helpful, quick, and responsive. 10/10 recommend

Sonoran Spice

Nov 25, 2025 on Shopify

Great support from Amy! She figured out the issue fast. I love this app!

The Shop at Radiance Medspa

Nov 25, 2025 on Shopify

Support is OVER THE TOP great for this app. They stayed with me and got it right, great attitude.

WYLD CUB ®

Nov 25, 2025 on Shopify

Super speedy customer service!! I struggled with a complex gift set up with multiple variants across multiple products and Mina helped set it up for me in just a few minutes. Thank you so much!

River Oaks MedSpa

Nov 25, 2025 on Shopify

Mina was very helpful. I had a lot of questions and she answered all of them.

Vital Reaction

Nov 25, 2025 on Shopify

Great support!

Southern Point Co.

Nov 25, 2025 on Shopify

The app is solid. I would like some more customization ability but it isn't too bad. The support was incredible. Every issue that we had, Naomi was super responsive and helped get the dev team to fix the issue quickly.