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Customer reviews: BOGOS.io Free Gift BOGO Bundle

Develop by Secomapp

Reviews (2,676)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Mochipan

Nov 28, 2024  on Shopify

The app works well! I am quite pleased with it. Mina is amazing and solved all of my problems instantly! She is clearly incredibly knowledgeable about the app and gave me a great experience. Any questions I had were handled so FAST with amazing service and help. I was about to spend hours crying at my computer due to the discount issue, and she helped me!! Thank you so much Mina!!!! I really hope your boss sees this and gives you a raise.

PHYMAT Official

Nov 28, 2024  on Shopify

The setup is very easy, and the tech team helped customize the placement of the promotion. Mina from customer service provided detailed answers and excellent support.

10X Athletic - Eat. Sleep. 10x. Repeat

Nov 28, 2024  on Shopify

Luminessa Jewelry

Nov 28, 2024  on Shopify

David & Bryan were great, they were so quick to help me out with a code problem.

Pomegranate Inc

Nov 28, 2024  on Shopify

Ellie helped me immediately when I needed help. I was so surprised at how quickly I received the support I needed and my issue was resolved. This is a great app with wonderful customer service!

Ania Haie

Nov 28, 2024  on Shopify

The BOGO app is incredibly helpful, and the team is super responsive. Ellie provided outstanding support—quick, efficient, and friendly!

Vivie Intimates

Nov 27, 2024  on Shopify

Really helpful support team which I always appreciate.

NeoPro USA

Nov 27, 2024  on Shopify

Great app, the support is amazing, especially from Dave and Robert!

Pinstachiio

Nov 27, 2024  on Shopify

Pretty good. The help in the live chat is the best part.

Soap Cherie

Nov 27, 2024  on Shopify

I’ve worked with many free third-party apps before, but this is the only one that offers real customer service through chat. It’s absolutely worth it because you have someone to communicate with in real-time, rather than waiting hours for a response or getting generic replies that don’t solve the problem. I’m really impressed with this company. They contact you directly, provide clear guidance, and even go into your app to fix things for you. Their support is amazing, and I’m very happy with their service.

Pluscenter

Nov 27, 2024  on Shopify

ANNE and LOUIS helped me a lot

Fouta Harissa

Nov 27, 2024  on Shopify

I've just started using the app so I can't rate the app fully yet but Daniel and Louis's support was really helpful to get me set up. I appreciated that immediate support very much.

CrimpKings

Nov 27, 2024  on Shopify

Thank you Mina. Huge help for questions. Everything runs smoothly now :)

Trails Magazine

Nov 27, 2024  on Shopify

Great support!

Strom Sports Nutrition Ireland

Nov 27, 2024  on Shopify

Very quick and efficient staff..

Cheshire & Wain

Nov 27, 2024  on Shopify

Took less than an hour to get this all set up and looking good to match our site. Robert answering all my questions clearly and quickly and Brian coding at the same time. I was worried that set up would be time consuming and difficult but it's VERY user friendly with loads of different offer templates to suit your business and what you sell. We are a luxury brand so it's always important that offers are tailored and don't devalue what we do. This is a great solution which I hope will bring added value and fun for the customer when shopping with us. Happy I went with BOGOS after contemplating many other similar apps .

Paper Rex Shop

Nov 27, 2024  on Shopify

Great app - setup was a breeze and customer support (Mina) was super responsive and quick to help with my questions.

Mischief Toys

Nov 26, 2024  on Shopify

This tool is amazing. I am a novice, so I had to ask for support, and Mina was so quick to answer and so kind and helpful. She knew exactly how to set up what I wanted to set up. Highly recommend this app to anyone who wants to buy x get y.

Morphogen Nutrition

Nov 26, 2024  on Shopify

The support team has been incredibly helpful! David from the support chat and Raw from the development team solved my issues with our discount codes and custom cart integration very quickly, and in time for our big Black Friday sale. I'm confident if any issues arise in the meantime, they'll be able to help. Thank you!

MAGNETIC BAG COMPANY

Nov 26, 2024  on Shopify

Just starting out using the app for Black Friday. Customer support seems to be very good! So far happy with the software so far.

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