Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

isense

Nov 27, 2025 on Shopify

This app is so easy to use! David was extremely helpful in getting me to the right offer logic and ensuring I didn't break our store in the process.

Raw V Hair

Nov 27, 2025 on Shopify

I have been receiving great customer support especially with black Friday and me trying to get everything done for my store. Robert help me test all of my offers to make sure everything is set and ready to go!

Sensumhome

Nov 27, 2025 on Shopify

great support - problem was solved very quickly

Milez

Nov 27, 2025 on Shopify

The support through chat (Anne) is extremely helpful. An actual person and no chatbot, taking all the time to help you with any issues. This makes this app stand out from other apps for me.

MTRY

Nov 27, 2025 on Shopify

Excellent and very fast customer service. Does exactly what we wanted it to do, and was very easy to set up. When we had questions, customer support was able to resolve them quickly and exactly as needed. Definitely check this out if you need this functionality.

Caribou Gifts Inc.

Nov 27, 2025 on Shopify

E`C.

Nov 27, 2025 on Shopify

SteakStones UK Store

Nov 27, 2025 on Shopify

Allows us to offer a free gift without the customer having to do anything which you can't do in Shopify itself. A little glitchy getting set-up, but great customer support from Daniel got it resolved.

BAE The Label Australia

Nov 27, 2025 on Shopify

Great help in setting up a last minute offer after we had a glitch with another App - customer service was amazing.

Viberg New York

Nov 27, 2025 on Shopify

We have just created our first BOGO offer, and of all the apps we tested, this one is the easiest to set up and is one of the few that actually populates a GWP into the cart automatically. That's a huge plus for us as it makes the user experience so much better. Support is virtually instant via the chat and they addressed my confusion easily and quickly. I can happily recommend this app to others.

Meucci Cues

Nov 27, 2025 on Shopify

Kattlandet

Nov 27, 2025 on Shopify

Kydex Customs

Nov 27, 2025 on Shopify

Great app with amazing support

Alpha

Nov 26, 2025 on Shopify

Living Intentionally

Nov 26, 2025 on Shopify

Shoutout to Zee!!!!! She was extremely attentive and walked me through step-by-step on Halle to apply the offer that I was having trouble with!!! AMAZING customers service!!! 10/10!!!!!

Teskeys

Nov 26, 2025 on Shopify

Zee in Support was super quick to respond, and left play by play comments so I knew what was happening. Resolved my issue in record time. (I just missed a check box on my end). Software works exactly as expected so far (installed a week ago)!

Dorothy Draper Home

Nov 26, 2025 on Shopify

Daniel was a super help. We were in a pinch trying to get a question resolved and he quickly and calmly was helpful to resolve our situation. Very happy with this app and the great customer service component. Recommend!

Scarlett Hair Extensions & Academy

Nov 26, 2025 on Shopify

CC

Nov 26, 2025 on Shopify

Good support, quick and responsive. Mina helped out a lot!

Niita

Nov 26, 2025 on Shopify