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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Mustard Sneakers

Dec 08, 2025  on Shopify

Good app and good support thanks

Diva Lady ديفا ليدي

Dec 08, 2025  on Shopify

Very beautiful

Fjallraven Asia Pacific

Dec 08, 2025  on Shopify

very helpful customer service Mina, will definitely consider the plans

Map of the Heart

Dec 07, 2025  on Shopify

Easy to set up and Mina from the support team was quick to help customise some styling we needed to change.

brooklynswenson

Dec 07, 2025  on Shopify

Was having an issue setting up a buy 3 get 1 free code and Naomi was very helpful in discovering the issue and helping my site run better. As far as the app goes, there is a lot of functionality we are not taking advantage of, so its a bit pricey for what we are needing. But the support is definitely there for the price.

PureAura Skincare

Dec 06, 2025  on Shopify

Incredible support, helps resolve issues quickly, a special thanks to Delwyn, great app.

Bambu Earth

Dec 05, 2025  on Shopify

Great app and excellent customer experience

Dandy Street

Dec 05, 2025  on Shopify

Really solid app — it works well and without complications. Support has also been excellent: Naomi was extremely helpful and solved everything in just a few minutes. Very positive experience.

Mygreenscape | Buy Plants Online

Dec 05, 2025  on Shopify

EVELYN from BOGOS.io was incredible. She jumped in right away, listened to what we were struggling with, and solved everything without any fuss. What really stood out was how she took the time to personally set up our offers. Quick, clear, and honestly a relief to deal with. Grateful for the support.

Shara Hair ZA

Dec 05, 2025  on Shopify

TGC Collectables

Dec 05, 2025  on Shopify

I had an issue setting up the first offer but Mina was super quick and helpful on live chat to get us up and running in minutes!

Rostikal

Dec 05, 2025  on Shopify

Top Service

SERIALNINE

Dec 05, 2025  on Shopify

Works great! We did 3 tiered gifts for Black Friday and they were all a hit. It was all pretty easy to setup and customize. the progress bar is great for customers to easily view how much more they need to spend to get the next higher gift. Liam helped us through the setup and any questions or concerns we had and it all went very smoothly.

Hustle And Grace

Dec 05, 2025  on Shopify

very easy to use and the support is so quick and amazing

Pinnole

Dec 04, 2025  on Shopify

Amy has been superb in helping me installing and personalising my bundles! Still early days, but the app is really easy to use and their developers will help you with personalisation or any issue you might have.

The Better Menopause

Dec 04, 2025  on Shopify

Great app and wonderful service from Naomi.

Marlena s.r.l.

Dec 04, 2025  on Shopify

Un servizio impeccabile! Un grazie speciale a Mina, che è stata estremamente efficiente e subito pronta a darci supporto nella nostra richiesta. La sua disponibilità e rapidità nel trovare soluzioni hanno reso l’esperienza semplice e piacevole. Complimenti per la professionalità!

W Network Pte Ltd

Dec 04, 2025  on Shopify

ANASABER

Dec 04, 2025  on Shopify

I used this app, and at first I didn't know how to operate it. They patiently explained everything to me. There might have been some compatibility issues initially, so I reported them. Guess what? Their team resolved the problem in under 15 seconds. I was absolutely amazed. All I can say is: You can trust their team's capabilities. Thanks to Liam from their team.

Peppermint Grove UK

Dec 03, 2025  on Shopify

Very helpful and quick app support from Mina!

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