Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,143)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Cheers Pickleball

Dec 10, 2025 on Shopify

Naomi provided the best service I have received from an app provider. She went above and beyond and got tech support engaged until I was happy with the results. Give her and her team, job well done!

Tend

Dec 10, 2025 on Shopify

Austin was super helpful! Great customer service :)

The Nude Bottle

Dec 10, 2025 on Shopify

The team at BOGOS provided excellent support. I was helped by several staff members — Naomi, Mina, Anne, David, and Brian — and each of them was incredibly professional and friendly. Since my project was a large one, multiple teams assisted me throughout the process, and they all did an outstanding job. I’m very satisfied with the service. Definitely recommended!

Wayfare Culture

Dec 10, 2025 on Shopify

Great efficient service willing to actually do the work instead of instruct from behind a laptop.

Cordori

Dec 10, 2025 on Shopify

great help, thank you

Waves Pacific

Dec 10, 2025 on Shopify

Best part was the 24/7 chat support.

The PetPhone

Dec 10, 2025 on Shopify

Help is always super quick! Anne managed to fix some things we could not do by ourselves, took only 5 mins!! Worth having the app 100%!

Beach House Art

Dec 10, 2025 on Shopify

Setting up for a Christmas promo. Highly customisable, super responsive support. Thank you Mina, Daniel & Naomi. Time will tell if it drives sales.

Sangre De Fruta

Dec 10, 2025 on Shopify

Mina did a great job helping us out!

Petrichor Candles

Dec 10, 2025 on Shopify

Excellent service and Anne supported me instantly and solved my issue.

BANG GANG

Dec 09, 2025 on Shopify

Mina soluciona rápido y en español.

Eleven Australia UK

Dec 09, 2025 on Shopify

Naomi helped me resolve our issue. Great job - thanks!

Coffee Merch

Dec 09, 2025 on Shopify

Austin was great at addressing my issue today and offering recommendation on how to prevent it from happening in the future. Great experience all around.

Seva Home

Dec 09, 2025 on Shopify

ELITE FINDS

Dec 08, 2025 on Shopify

they are all good communicator

Hard Jewelry™

Dec 08, 2025 on Shopify

Berlin Skin

Dec 08, 2025 on Shopify

Great app and customer service!

URBANPRIVACY

Dec 08, 2025 on Shopify

sehr schneller Support (NAOMI), Problem wurde direkt gelöst. Ich hatte das Problem, das es ein Bug beim automatischen Hinzufügen gab. Das Dev. Team hat sich direkt darum gekümmert und das Problem wurde direkt gelöst.

Nikki Chasin

Dec 08, 2025 on Shopify

Amazing experience - had a complicated set up LAST MINUTE and EVELYN and BRIAN's help was incredible. They jumped right on my issue and solved it in record speed. Highly recommend!

ollihess

Dec 08, 2025 on Shopify

Very friendly and fast customer service