What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

• Easy to use interface and quick setup.
• Highly customizable with drag-and-drop form building features.
• Strong and proactive customer support, frequently praised by users.
• Useful even in its free version with a decent range of functionalities.
• Fast response times from support staff addressing technical issues.

Common Concerns

• Recurring issues with email notifications not being sent or received.
• Slow or insufficient communication about ongoing technical problems.
• Intermittent service outages impacting business operations.
• Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.