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Customer reviews: Hulk Form Builder

Develop by HulkApps.com
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Reviews (1,704)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

子の日 nenohi

Mar 05, 2025  on Shopify

Support team is excellent!

Masaar Travelers

Mar 05, 2025  on Shopify

Great support, customer care and developers are 10/10. This app is better than Shopify Forms :)

Eskuta

Mar 04, 2025  on Shopify

An excellent app; highly customisable, easy to implement and fantastic support for both general help as well as implementation of non-standard features - would highly recommend.

KidsRoomTreasures.com

Mar 03, 2025  on Shopify

I only use a free version. It already has all the features I need for my small store. Customer service is superb. I received immediate help via chat and they resolved my issue with integration immediately. I highly recommend!

Tahls Tattoos

Mar 03, 2025  on Shopify

Excellent service!

Fastcustomtents

Mar 03, 2025  on Shopify

So helpful!!! Thank you so much!!!

Garden Shed Glass

Mar 02, 2025  on Shopify

Super customizable and easy to set up. 10/10 would recommend. Support is also great, very responsive and I had answers and solutions within minutes.

VANTRO India

Mar 01, 2025  on Shopify

happy

Athenian Fashions Inc.

Feb 28, 2025  on Shopify

Ken was great and very patient in helping me solve my issue.

Salt Creek Motorcycles

Feb 27, 2025  on Shopify

Easy to use and excellent support. Highly recommended to use it

mutukishop

Feb 27, 2025  on Shopify

Creating forms was incredibly easy! Even without any technical knowledge, I was able to get the hang of it quickly. The customer service team is fantastic—they respond quickly and always go out of their way to help resolve any issues. Their attitude is also very friendly and professional. Highly recommend!

Proud London

Feb 26, 2025  on Shopify

Green Land Food, LLC

Feb 26, 2025  on Shopify

A'NUE MIAMI

Feb 26, 2025  on Shopify

Shopify was doing some updates to their Thank You page and Hulk Apps needed to do some work on their end to make sure the update was seamless. I reached out and they immediately helped and got the coding up to speed. Great service and great communication.

Steve Madden Portugal

Feb 25, 2025  on Shopify

Great app and the customer service is excellent!

World Traveler Coffee Roasters

Feb 25, 2025  on Shopify

Support is out of this world! Deepa was so gracious with her patience and knowledge. She was creative and helpful and actively helped me make my form work exactly as I wanted. Highly recommend.

Poppy Hand-Crafted Popcorn

Feb 24, 2025  on Shopify

The app meets our needs and customer service is top notch.

My Store

Feb 23, 2025  on Shopify

They were quick to answer and their agent (Deepa) was so helpful! Thank you so much again. Excited to use Hulk Form Builder on our website (Wish the app itself though had the option for you to upload more than 10 files at a time!)

Taos Footwear

Feb 23, 2025  on Shopify

Accurate support & attentiveness regarding any issue or request I inquired about. Thank you!!

Capital Badges

Feb 21, 2025  on Shopify

Adna was brilliant and patient with us and helped enormously. Many thanks.

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