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Customer reviews: Hulk Contact Form Builder

Develop by Shopify

Reviews (1,656)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

KidKraft.com

Jul 23, 2025  on Shopify

ZWAP

Jul 21, 2025  on Shopify

Incredible support and a truly helpful app! I’m so grateful for the Hulk Form Builder team—especially Deepa, who went above and beyond to help me troubleshoot an issue on my Shopify site. I had accidentally broken my barter form page, and Deepa not only fixed it quickly but also updated the redirect button on my product pages to point to the correct working form. Deepa was kind, clear, fast, and so thorough. As a small business owner working on a unique barter-based platform, having reliable tools and support like this truly makes all the difference. Thank you, Hulk team, for your amazing service and for being part of ZWAP’s journey. – Linda from ZWAPBarter.com

Baker Publishing Group 3.0

Jul 21, 2025  on Shopify

Customer support team was on top of my issue and solved very quickly.

Darevie Shop

Jul 21, 2025  on Shopify

A fantastic app! I recently needed to create a form-based campaign, and this app was perfect for it. Although there were a few minor issues along the way, the team resolved them promptly. Highly recommended.

Creations by Lin's Studio

Jul 20, 2025  on Shopify

I had an issue with the form on my website and they helped me, with much patience. I appreciate it! Thank you!

Impeccable Sculptures

Jul 19, 2025  on Shopify

Highly recommended with exceptional service!

Eoleaf

Jul 17, 2025  on Shopify

Perfect app for our needs, excellent customer support, don't look any further and install it ;)

Eythera

Jul 17, 2025  on Shopify

Very fast support, quick issue resolution, and super friendly team (thanks Ken) – highly recommend HulkApps!

Caravan and Camping Aus

Jul 17, 2025  on Shopify

Ken was really helpful in answering all my questions and implementing features. Having a good experience with this app so far! Highly recommended.

Igloo

Jul 17, 2025  on Shopify

This app is very easy to use and its very impressive what it can do! Even on the free version, I can customize my form and fields to a level I wouldn't expect for the free version.

Auren Creations

Jul 16, 2025  on Shopify

Great customer service and the App is easy to use. Thank you.

ZACK.HAUS

Jul 16, 2025  on Shopify

Eldiar Furniture & Design

Jul 16, 2025  on Shopify

Tokuzo Knives

Jul 15, 2025  on Shopify

This app offers a very user-friendly form. The customer support is also kind and responsive — they answered my questions promptly.

Code.194 Coffee Roasters LTD

Jul 14, 2025  on Shopify

The free version is still really great, and gives you some customisation.

Jardín Natural Parfums

Jul 14, 2025  on Shopify

Tailored Wigs By Taylor J

Jul 11, 2025  on Shopify

My experience with Juan was amazing! He solved my problem quickly and understood exactly what my problem was when I explained it. Amazing service today!! Thank you so much again!

いいじゃん オンラインストア

Jul 11, 2025  on Shopify

アンケートや抽選販売の応募フォームなどに利用しています。 困ったときのサポートの対応もとても早く大変助かっています。

Bambaw

Jul 10, 2025  on Shopify

Cocolea

Jul 10, 2025  on Shopify

Super helpful support!

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