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Customer reviews: Hulk Contact Form Builder

Develop by Shopify

Reviews (1,569)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Another Man's Treasure

Sep 04, 2025  on Shopify

Juan has been extremely responsive with support!

Norena Presenning

Sep 04, 2025  on Shopify

TROPZ

Sep 04, 2025  on Shopify

Service client réactif et utile, j'ai posé beaucoup de questions pour le plan gratuit et j'ai finalement eu besoin de prendre le plan Pro pour lequel on m'a proposé un code promo. Merci !

KERNSTOFF

Sep 03, 2025  on Shopify

Mega schnelle perfekte Hilfe danke

Daysaver.fun

Sep 03, 2025  on Shopify

Straight forward builder, does the job reliably which is not a regular thing with Shopify apps. Plus: if there ever are questions, the support is really fast, kind and good.

カスタマイズプロ

Sep 03, 2025  on Shopify

サポートの対応がすばらしい! 丁寧で迅速な対応ありがとうございます。

The Collagen Co.

Sep 02, 2025  on Shopify

Easy to use app, does everything we need. Also the app support is great! The team are super responsive and helpful. Would recommend!

Castle Sports

Sep 02, 2025  on Shopify

I've enjoyed the form submissions. It makes it easy for our customers to reach out to us and for us to communicate with them!

TRUE linkswear Australia

Sep 02, 2025  on Shopify

Great app, easy to use, flexible and, importantly, comes with great support.

ZELAZIA

Sep 01, 2025  on Shopify

J'aime bien c'est simple à utiliser merci beaucoup!

Wee Scrubs

Sep 01, 2025  on Shopify

Super fast, super kind & super competent support! A super strong recommendation from our side!

Three Delta Actual

Sep 01, 2025  on Shopify

Useful app

DESSERTIFY

Aug 30, 2025  on Shopify

EIKA - エイカ

Aug 30, 2025  on Shopify

サポートのレスポンスがとても早く安心。

Giftech Global

Aug 29, 2025  on Shopify

Pursuits & Playlists

Aug 29, 2025  on Shopify

Phenomenal! Ken was a great support and helped me get a resolution on my issue quickly.

Ripple Effect Aquatics

Aug 28, 2025  on Shopify

good customisation and you get help very quickly. thank you ken for your help with my issue

Cobh Pharmacy

Aug 28, 2025  on Shopify

Adna was 10/10

Enpal.pro

Aug 28, 2025  on Shopify

Jackie Dior

Aug 28, 2025  on Shopify

Very helpful and so glad the chat was responsive during this time of night!

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