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Customer reviews: Hulk Form Builder

Develop by HulkApps.com
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Reviews (1,704)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Keith Jack

Apr 16, 2025  on Shopify

We've been using the Form Builder for a few years now without any issues. I updated my theme and was having issues getting the forms to appear. I reached out to support and Ken helped me within just a few minutes. He was professional, understanding and fast. I know it was a small thing, but Ken's support really made my day. I'd give him six stars if I could. Cheers!

Dually Wheels Canada

Apr 16, 2025  on Shopify

Great App, great customer service. very quick on answering all the concerns i had

Bello Luxury Living

Apr 15, 2025  on Shopify

Fantastic app, ive tried a few similar form builder apps and there was too many catches like a limit on submissions or design and layout features etc. support were really helpful and super happy using this app over any of the competitors.

Pavlik Performance

Apr 14, 2025  on Shopify

Such amazing support helping me get my new form onto a template page - looking forward to adding their mobile app service soon!

CHRIS FARRELL COSMETICS

Apr 14, 2025  on Shopify

Tolle App mit einem hervorragendem, kompetenten und schnell reagierenden Support

Print Department

Apr 14, 2025  on Shopify

good and quick customer

Laser Cut Blanks

Apr 12, 2025  on Shopify

Exceptional customer support! We use Hulk Form Builders for our quote sheet, and it works flawlessly. It allows you to design a custom sheet with all the essential questions for your customers. The interface is user-friendly, and their customer support is truly outstanding!

Cider Press

Apr 12, 2025  on Shopify

The customer service has been incredible! They are always available to help and had very fast and capable employees each time I hopped on Chat with them!

Mitch Dowd

Apr 10, 2025  on Shopify

Amazing support team.

Point Reyes Farmstead Cheese Company

Apr 09, 2025  on Shopify

Lina from the help chat was incredibly helpful and assisted with our issue in a very timely manor.

Dahab Foods (Private) Limited

Apr 09, 2025  on Shopify

great app for forms and the customer support is on spot and high. Segmedina is great she helped alot

Nashīnasu ナシーナス

Apr 07, 2025  on Shopify

Thanks again Deepa for your help today. Much appreciated.

Hellenic Imports

Apr 07, 2025  on Shopify

Great App and costumer service

KFC UK Team Store

Apr 07, 2025  on Shopify

Veillout

Apr 06, 2025  on Shopify

very good app and helpful and friendly customer service 5 star sure

gentle jaw

Apr 04, 2025  on Shopify

It's a nice app with excellent support! I had a lot of questions and their support team was very responsive.

Fete Home

Apr 04, 2025  on Shopify

Absolutely amazing customer servicer. Each time I've had a question, the CS team is fast and thorough in addressing it. Excellent communication, instructions and problem solving. Great app experience.

Move Omens

Apr 03, 2025  on Shopify

Perfect app and customer services!

Electric Avenue

Mar 31, 2025  on Shopify

Easy to use, good customer support!

Nexus Point Luxe

Mar 28, 2025  on Shopify

Very easy to use, customer support is awesome. Danna was very patient and resourceful. Got all the solutions on the spot.

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