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Customer reviews: Hulk Contact Form Builder

Develop by Shopify

Reviews (1,656)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

BrisKites

Feb 01, 2026  on Shopify

Does what it says on the box.

Cincinnati Dahlia Society

Jan 30, 2026  on Shopify

I have used Hulk Form Builder on many websites and have always been pleased with it's performance!

TheBHSUSA Nutri Tech Ozone

Jan 30, 2026  on Shopify

Astris PME

Jan 30, 2026  on Shopify

Customer service is top-notch.

Liberty Landscape Supply

Jan 29, 2026  on Shopify

We use Hulk forms across multiple pages on our site. We recently found a glitch in them that altered the submit button. Vishal took care of it immediately and with great customer service. We really appreciate it!

Anjali

Jan 29, 2026  on Shopify

Clubcard Printing Canada

Jan 29, 2026  on Shopify

Incredible service. I opened this app for the first time and was able to get to a point where i needed some help. I was so happy that when i reached out for help on chat and was directed to a live person "cristian" who not only answered every question, but also assisted me to get my form working. I would HIGHLY recommend this app. Cristian deserves a raise for sure.

Hot Print Co.

Jan 29, 2026  on Shopify

Random Acts Of Art

Jan 29, 2026  on Shopify

I wanted something a little different for my form. I wanted the form to be in a Collapsible Row on a product page template. Support from Hulk was able to make that happen quickly and at no additional charge. We've just started using the form feature, but so far it's great.

Thank God it Heals

Jan 28, 2026  on Shopify

Pioneer Veterinary Products

Jan 28, 2026  on Shopify

CAP

Jan 26, 2026  on Shopify

SeaBonds 公式ストア

Jan 26, 2026  on Shopify

丁寧に対応していただきました。

Skylink Global Official Store

Jan 25, 2026  on Shopify

Little Star Card Co.

Jan 25, 2026  on Shopify

Great and easy to use app, even better customer service! Ken quickly replied to the chat and sent me a helpful video showing me exactly how to reorder the items on my form. I wish more apps would offer videos like this so you can see for yourself exactly what needs to be done to fix an issue. Thanks Ken!

ebonymenso

Jan 24, 2026  on Shopify

I was helped immediately, efficiently.. and super friendly! What a great service!

wiwiortiz.com

Jan 23, 2026  on Shopify

Quick and efficient support from Cristian, thank you!

Prédiré Paris

Jan 22, 2026  on Shopify

Amazing app!!!

BON BON Fashion

Jan 22, 2026  on Shopify

So far I am using and testing the free version. I have had a little hard times at the beginning to launch it but since we found a problem, I can definitelly recommend.

Konveyor Parts

Jan 22, 2026  on Shopify

Great app.

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