Klax Follow-Up Email Marketing

Develop by Shopify

$9-$29

/ Month

Free plan available

Boost sales and engagement in 1 click with automated emails

Flexible customization

Multiple use cases

Powerful targeting

Automated customer engagement

About Klax Follow-Up Email Marketing

Launched Jul 06, 2015

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Powerful automated email marketing that boosts sales, engagement, and customer reviews in 1 click

Automatically engage customers and boost sales with customizable campaigns. Leave the busy work to us and focus on growing your business. Get started today!

Automatically engage customers and boost sales with customizable campaigns. Leave the busy work to us and focus on growing your business. Get started today! more

POWERFUL TARGETING: Only email customers with specific tags, products, and more
POWERFUL AUTOMATED CUSTOMER ENGAGEMENT IN 1 CLICK: Turn on 12+ campaigns fast
12+ USE CASES: Greet customers, thank repeat buyers, recover carts, delay alerts
GREAT SUPPORT TO MAKE YOU SUCCESSFUL: We'll set everything up for you if needed
FLEXIBLE: Use our proven email templates, customize them, or use your own HTML

Pros

Pay only for emails that are sent out
Automated customer engagement
Customizable campaigns
Generous free plan
Powerful targeting options
12+ campaign use cases including greeting customers, thanking repeat buyers, and recovering carts
Great support offers setup assistance
Flexible email templates including the option to use own HTML

Cons

App breaks down fairly often without warning
Emails sometimes do not get sent
Support is slow to respond and based in China
Instability issues leading users to consider alternatives like building their own solutions

Top Helpful Reviews

My Friend Breath

Jun 21, 2025 on Shopify

I'm super grateful that this app makes it easy for me to deliver digital product info to our customers via branded emails. The ability to customize each email based on design and the details for who, when, where, tags, products, sales channels, and more is incredibly helpful. I also appreciate being able to view email history, as well as the opens and clicks. Michael has been wonderful at responding to my questions and requests, helping me to set it up so that it meets my exact needs. We are currently only using it to deliver emails when a customer places a purchase, yet there is so much more functionality to explore. I'm excited to expand into using the abandoned checkout emails, review request emails, and marketing opt-in email options too! I definitely recommend trying this app for your store Kelsey Corey - My Friend Breath

FactoryPure

Aug 11, 2024 on Shopify

This app breaks down fairly often without warning and just doesn't send emails. Ive been reaching out to support (in china) for weeks now with no response. App has been deleted and we are building our own in house

20 Buck Spin

Jul 29, 2024 on Shopify

2024 Update: APP HAS BEEN ABANDONED BY DEVELOPER. DO NOT SIGN UP. Unfortunately 5 years after my initial review this app seems to be faltering. Problems with delivering emails, at times when you try to access the app you just get a 'bad gateway' message, and customer service, which was once very fast and helpful, now is virtually non-existent with no reply for many days or more. I will likely start looking for an alternative at this point. 2019: Got the app to send individual downloads codes to customers after checkout automatically. With some tweaks it's been working like a charm. Great customer service as well to help us get what we needed - very responsive and quick. A lot of other features we have yet to delve into but intend to. Recommended!

Black Roses Playing Cards

Oct 01, 2023 on Shopify

Ich habe Dank dieser App viele Kunden wieder zurückgewinnen können OHNE dafür zu bezahlen (!) Die E-Mails sind leicht zu bearbeiten, auch ohne großartige html Kenntnisse. Bin froh diese App gefunden zu haben und möchte auch nicht mehr darauf verzichten.

Favor Graphics

Jun 14, 2023 on Shopify

wonderful app, easy to use..................................................................................

SeedsNow.com

May 01, 2020 on Shopify

This app is great. I mean, really great. And so is their customer service. THANK YOU MIKE! We sent in a request and they actually took the time to reply and understand. They provided a quick response and solution to our needs. We look forward to continue using this app. If you have a Shopify store you should be using this Follow Up Email Marketing app.

The People's Pharmacy

Feb 06, 2020 on Shopify

We have just started using Follow Up Email Marketing, but so far the experience is great. The application presents you with many useful types of email campaigns that you should be using, has every filtering mechanism you would expect, along with many scheduling options. We were looking for some non-standard features in our emails, and their team worked hard to help us get what we needed. Great support and follow-up. Highly recommend for soliciting reviews from your Shopify store.

The Salty Fox

Mar 01, 2016 on Shopify

Great service from a great app. I was spending heaps of time emailing customers individually after specific product purchases, now Follow Up has saved me time and guaranteed a seamless customer experience. Great work, guys!

Shopping For A Change 4

Sep 15, 2015 on Shopify

I recently began using Follow Up app to send requests out to customers for reviews. It has definitely encouraged more customer reviews and I am very happy with that and the app itself. It was easy to use.

Grip It Australia

Jul 22, 2015 on Shopify

Exactly what I needed! thanks guys keep up the great work! So easy to use and setup! Would be great if you can make your Medium plan cheaper, I'd certainly give it a go!

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