Reviews: Klax Follow‑Up Email Marketing

Customer reviews: Klax Follow-Up Email Marketing

Reviews (190)

Overall rating

4.6

5

11
4
3
2
1

2

What Merchants Think

Merchants express a generally positive sentiment towards "Klax Follow‑Up Email Marketing," appreciating its ease of use and effectiveness in improving customer interaction. While users praise the app's practicality in saving time and boosting customer engagement, some have experienced stability issues which have impacted their overall experience.

Key Strengths

User-friendly interface
Time-saving by automating email follow-ups
Simple email editing without needing extensive HTML skills
Effectiveness in re-engaging customers and collecting reviews
Responsive customer support

Common Concerns

Occasional service interruptions
Lack of prompt support, especially during outages
Pricing concerns, particularly for the mid-tier plans

Final Thoughts

"Klax Follow‑Up Email Marketing" is well-received for its intuitive design and ability to enhance customer communication efficiently. Although some users faced issues with app reliability and customer support responsiveness, its benefits make it a valuable tool for businesses seeking to streamline email marketing efforts.

FactoryPure

Aug 11, 2024 on Shopify

This app breaks down fairly often without warning and just doesn't send emails. Ive been reaching out to support (in china) for weeks now with no response. App has been deleted and we are building our own in house

20 Buck Spin

Jul 29, 2024 on Shopify

2024 Update: APP HAS BEEN ABANDONED BY DEVELOPER. DO NOT SIGN UP. Unfortunately 5 years after my initial review this app seems to be faltering. Problems with delivering emails, at times when you try to access the app you just get a 'bad gateway' message, and customer service, which was once very fast and helpful, now is virtually non-existent with no reply for many days or more. I will likely start looking for an alternative at this point. 2019: Got the app to send individual downloads codes to customers after checkout automatically. With some tweaks it's been working like a charm. Great customer service as well to help us get what we needed - very responsive and quick. A lot of other features we have yet to delve into but intend to. Recommended!

Black Roses Playing Cards

Oct 01, 2023 on Shopify

Ich habe Dank dieser App viele Kunden wieder zurückgewinnen können OHNE dafür zu bezahlen (!) Die E-Mails sind leicht zu bearbeiten, auch ohne großartige html Kenntnisse. Bin froh diese App gefunden zu haben und möchte auch nicht mehr darauf verzichten.

Favor Graphics

Jun 14, 2023 on Shopify

wonderful app, easy to use..................................................................................

The Salty Fox

Mar 01, 2016 on Shopify

Great service from a great app. I was spending heaps of time emailing customers individually after specific product purchases, now Follow Up has saved me time and guaranteed a seamless customer experience. Great work, guys!

Shopping For A Change 4

Sep 15, 2015 on Shopify

I recently began using Follow Up app to send requests out to customers for reviews. It has definitely encouraged more customer reviews and I am very happy with that and the app itself. It was easy to use.

Grip It Australia

Jul 22, 2015 on Shopify

Exactly what I needed! thanks guys keep up the great work! So easy to use and setup! Would be great if you can make your Medium plan cheaper, I'd certainly give it a go!