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Customer reviews: Klax Follow‑Up Email Marketing

Reviews (79)

Overall rating
4.6

What Merchants Think

Merchants express a generally positive sentiment towards "Klax Follow‑Up Email Marketing," appreciating its ease of use and effectiveness in improving customer interaction. While users praise the app's practicality in saving time and boosting customer engagement, some have experienced stability issues which have impacted their overall experience.

Key Strengths

  • User-friendly interface
  • Time-saving by automating email follow-ups
  • Simple email editing without needing extensive HTML skills
  • Effectiveness in re-engaging customers and collecting reviews
  • Responsive customer support

Common Concerns

  • Occasional service interruptions
  • Lack of prompt support, especially during outages
  • Pricing concerns, particularly for the mid-tier plans

Final Thoughts

"Klax Follow‑Up Email Marketing" is well-received for its intuitive design and ability to enhance customer communication efficiently. Although some users faced issues with app reliability and customer support responsiveness, its benefits make it a valuable tool for businesses seeking to streamline email marketing efforts.

My Friend Breath

Jun 21, 2025  on Shopify

I'm super grateful that this app makes it easy for me to deliver digital product info to our customers via branded emails. The ability to customize each email based on design and the details for who, when, where, tags, products, sales channels, and more is incredibly helpful. I also appreciate being able to view email history, as well as the opens and clicks. Michael has been wonderful at responding to my questions and requests, helping me to set it up so that it meets my exact needs. We are currently only using it to deliver emails when a customer places a purchase, yet there is so much more functionality to explore. I'm excited to expand into using the abandoned checkout emails, review request emails, and marketing opt-in email options too! I definitely recommend trying this app for your store Kelsey Corey - My Friend Breath

FactoryPure

Aug 11, 2024  on Shopify

This app breaks down fairly often without warning and just doesn't send emails. Ive been reaching out to support (in china) for weeks now with no response. App has been deleted and we are building our own in house

20 Buck Spin

Jul 29, 2024  on Shopify

2024 Update: APP HAS BEEN ABANDONED BY DEVELOPER. DO NOT SIGN UP. Unfortunately 5 years after my initial review this app seems to be faltering. Problems with delivering emails, at times when you try to access the app you just get a 'bad gateway' message, and customer service, which was once very fast and helpful, now is virtually non-existent with no reply for many days or more. I will likely start looking for an alternative at this point. 2019: Got the app to send individual downloads codes to customers after checkout automatically. With some tweaks it's been working like a charm. Great customer service as well to help us get what we needed - very responsive and quick. A lot of other features we have yet to delve into but intend to. Recommended!

Black Roses Playing Cards

Oct 01, 2023  on Shopify

Ich habe Dank dieser App viele Kunden wieder zurückgewinnen können OHNE dafür zu bezahlen (!) Die E-Mails sind leicht zu bearbeiten, auch ohne großartige html Kenntnisse. Bin froh diese App gefunden zu haben und möchte auch nicht mehr darauf verzichten.

Favor Graphics

Jun 14, 2023  on Shopify

wonderful app, easy to use..................................................................................

SeedsNow.com

May 01, 2020  on Shopify

This app is great. I mean, really great. And so is their customer service. THANK YOU MIKE! We sent in a request and they actually took the time to reply and understand. They provided a quick response and solution to our needs. We look forward to continue using this app. If you have a Shopify store you should be using this Follow Up Email Marketing app.

The People's Pharmacy

Feb 06, 2020  on Shopify

We have just started using Follow Up Email Marketing, but so far the experience is great. The application presents you with many useful types of email campaigns that you should be using, has every filtering mechanism you would expect, along with many scheduling options. We were looking for some non-standard features in our emails, and their team worked hard to help us get what we needed. Great support and follow-up. Highly recommend for soliciting reviews from your Shopify store.

The Salty Fox

Mar 01, 2016  on Shopify

Great service from a great app. I was spending heaps of time emailing customers individually after specific product purchases, now Follow Up has saved me time and guaranteed a seamless customer experience. Great work, guys!

Shopping For A Change 4

Sep 15, 2015  on Shopify

I recently began using Follow Up app to send requests out to customers for reviews. It has definitely encouraged more customer reviews and I am very happy with that and the app itself. It was easy to use.

Grip It Australia

Jul 22, 2015  on Shopify

Exactly what I needed! thanks guys keep up the great work! So easy to use and setup! Would be great if you can make your Medium plan cheaper, I'd certainly give it a go!

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