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Customer reviews: Klax Follow‑Up Email Marketing

Reviews (190)

Overall rating
4.5

What Merchants Think

Merchants express a generally positive sentiment towards "Klax Follow‑Up Email Marketing," appreciating its ease of use and effectiveness in improving customer interaction. While users praise the app's practicality in saving time and boosting customer engagement, some have experienced stability issues which have impacted their overall experience.

Key Strengths

  • User-friendly interface
  • Time-saving by automating email follow-ups
  • Simple email editing without needing extensive HTML skills
  • Effectiveness in re-engaging customers and collecting reviews
  • Responsive customer support

Common Concerns

  • Occasional service interruptions
  • Lack of prompt support, especially during outages
  • Pricing concerns, particularly for the mid-tier plans

Final Thoughts

"Klax Follow‑Up Email Marketing" is well-received for its intuitive design and ability to enhance customer communication efficiently. Although some users faced issues with app reliability and customer support responsiveness, its benefits make it a valuable tool for businesses seeking to streamline email marketing efforts.

FactoryPure

Aug 11, 2024  on Shopify

This app breaks down fairly often without warning and just doesn't send emails. Ive been reaching out to support (in china) for weeks now with no response. App has been deleted and we are building our own in house

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