Flatdesk turns your support email into a shared inbox inside your Shopify admin. Forward your support address to it and every customer email becomes a ticket, with the customer's recent orders beside it. Cancel, refund or change a shipping address from the ticket, after a confirm step that shows what will happen. Add a chat and a contact form to your store, and a help center on your own store address. Assign tickets, leave internal notes, and bring past tickets from a supported help desk.

• Every email to your support address becomes a ticket in one shared inbox
• The customer's recent orders beside each ticket, with tracking
• Cancel, refund or change the shipping address, each after a confirm step
• A store chat, a contact form and a help center on your own store address
• Saved replies and rules, with a built-in answer to "where is my order"