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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Shopify

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (295)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

My Nuzzly

Sep 28, 2025  on Shopify

Hassan was super helpful and friendly. He was able to help me solve my issue with customizing the email template so customers are able to download the products. Amazing software.

Stephanie Olds’ Bookshelf

Sep 26, 2025  on Shopify

Nagaraj was extremely diligent in helping me resolve a string of technical issues with my Shopify store using the Filemonk app. He carefully reviewed the problem, worked with me step by step to fix it, and his knowledge was clear throughout. The customer service was top tier, and I would absolutely recommend Filemonk knowing their support team is this dedicated.

DMLeatherworx Pty Ltd

Sep 08, 2025  on Shopify

Momna was an absolute star helping me with my query. Easy to use, much better than the software built by Shopify

UKUlala by Daniela

Aug 28, 2025  on Shopify

Ich nutze Filemonk derzeit für digitale Produkte in PDF-Form und bin super zufrieden - einfach zu installieren und funktioniert einwandfrei! DANKE

Hairouna Gems LLC

Aug 28, 2025  on Shopify

So far this app has been easy to use and works well. Once I attach the file to the product advertised for sale, I do not have to do anything else. When a customer purchases the product the file is sent to them instantly. I tested it out by buying one of my products using a different email address and I received the file. So far I have not received any complaints from my customers so I feel assured that they have received the digital products that they purchased as well. I will definitely recommend that everyone selling downloadable products give this app a try. There are different levels of plans you can get and the prices are reasonable.

Stylish Sign Shop

Aug 27, 2025  on Shopify

Nagaraj was absolutely wonderful to work with to adjust a few minor form settings for me. Despite his busy workload, he kindly made the adjustments and was so patient and graciou with me (I'm very new to Shopify and the Filemonk app). Support at Filemonk has been incredible and that gives me a lot of confidence to start selling my digital products! Thank you, Nagaraj!

Punto Ace

Aug 20, 2025  on Shopify

Excellent customer service and refreshing to finally talk to a support agent who knows what they are doing.

ChessBase India Shop

Aug 19, 2025  on Shopify

Excellent app! Solves a lot of pain points in software delivery. At first, it didn’t cover some of our use cases, but the team has been amazing. Big shoutout to Kartik and Sandesh - they listened to our problems and quickly built features just for us. Thanks to them, we could move faster without losing confidence in the product. Highly recommend!

BEVERLY SMART EI

Aug 16, 2025  on Shopify

Very happy with this app. I had a technical issue with the Download button not appearing, probably because I don't understand html etc, but the team sorted it out very quickly and it's all working fine!

Just Add Drums

Aug 16, 2025  on Shopify

We love filemonk and couldn't run our business without it! And customer service is quick and helpful!

Soccer Time!

Aug 12, 2025  on Shopify

No complaints here. I've been using it to sell sample packs, and so I can include downloads with music purchases. It's been working out well and it's really easy to understand and use, unlike many other Shopify apps. Thanks Filemonk!

DigitalOneDesign

Aug 09, 2025  on Shopify

I've been using the app for a couple of months now and it's worked very well for downloading digital products.

Christian Motivation Series

Jul 26, 2025  on Shopify

I would like to thank Hassan, for getting to the bottom of my issue in a quick, timely and friendly manner. He was very patient and understanding. Thank you again Hassan!

Mon Super TDAH

Jul 10, 2025  on Shopify

le support client est vraiment bon et de qualité. Merci à Nagaraj pour la solution trouvé en 5 minutes

Sprout Supply Co.

Jul 01, 2025  on Shopify

I initially had trouble getting my order to link to my product. The support team, specifically Momna, was very quick and helpful. The app itself is a smooth integration. Great tool and service behind it!

Creative Signet

Jun 26, 2025  on Shopify

I absolutely love using FileMonk for my Shopify store's digital products. It's super easy to manage downloads, and the app just works flawlessly in the background. What truly sets them apart is their support; it's almost instant and always incredibly helpful!

Kozzyco

Jun 23, 2025  on Shopify

Good app. Simple to use and great customer support. I had the pleasure of working wth Vishu to resolve my issue.

Kathie Jordan Design

Jun 20, 2025  on Shopify

I had an issue where I didn't have something set up properly and Nagaraj stuck with me until it was resolved. Great Support!

Caishel Books

Jun 18, 2025  on Shopify

I have been trying for weeks to get my DKIM verified but without success luckily Nagaraj came on line and because I didn't know how to do what was suggested (despite the information being given clearly) he went and sorted things out for me. Thank you so much. I always find the customer service of Filemonk to be excellent. They never let a problem beat them and help customers sort out problems all the way.

Baquwa: The kasahorow Gift Store

Jun 17, 2025  on Shopify

Very well integrated into Shopify, with the ability to offer a download per variant. We love it and are building our business on it!

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