Approving reviews before they post, replying, and auto AI are used by us across our 3 shopify stores, depending on which store it is. Nice features, great app, great price.

Great customer service, quickly added in some custom code so the star rating and reviews would show up on the collection pages on my site. Thank you Holden!

The only review app that will not let you download the reviews from your own shop within minutes. You have to wait several hours (more than 12 in our case - and still waiting) because Fera wants to check and find out why you want to download your own reviews! Too much control and weirdness. We're going elsewhere.

I used Fera's free plan for a long time and was quite satisfied — until they suddenly canceled the free version. They removed access to the plan and deleted all my reviews and completely reset my account, as if I had never used the platform. This kind of treatment is extremely disappointing. I lost valuable customer feedback and trust in the service. I do not recommend relying on Fera if you value stability and transparency.

I have recently started to use Fera. It is quite simple process to intergrate it with shopify store and also theire customer support on an issue I was having was solved within 3 hours of me sending an email to their support team. So far so good.

App has been great so far. A little costly for the basic way I use it, but I'm pleased with the amount of reviews it has helped get put to the website from REAL GROWERS Google Flower Stack Attack and check it ouf if you need to see what the reviews look like in real time!

I had the free version since December and it worked great. About a month later they cap how many reviews I can have. Then about a month after that they suspended my account and tried to force me to pay for it. I had to reach out to support to export my reviews that I already had. What a pain in the butt. I do NOT recommend this software at all.

Après avoir utilisé FERA et reçu plus de 300 avis, FERA nous a obligé à prendre leur version payante alors que leur version gratuite n'était pas limitée dans le temps. Nous avons bien conscience que le système du gratuit a ses limites mais notre échelle de travail ne nous permettait pas de prendre leur version payante assez chère. FERA nous a alors obligé ce passage au payant, que nous n'avons pas pu prendre, en nous coupant tous simplement l'accès à l'appli. Nous avons alors demandé de récupérer nos avis mais FERA a refusé alors que cette option était bien proposée dans l'appli. Pas très classe de leur part. De plus, depuis un petit moment déjà, FERA avait utilisé un petit stratagème assez malin pour nous obliger au payant. Ils ont tout simplement ajouté sans notre accord un utilisateur supplémentaire à notre compte, ce qui en faisait donc deux au total avec l'administrateur, alors que la version gratuite ne le propose pas. Nous avions alors des messages permanents pour passer au payant. Il était alors impossible de modifier ce second profil abusif, ni même de le supprimer. Nous avions tenté une médiation avec leur service client afin de régler ce problème, mais comme de par hasard, celui-ci est devenu réservé aux versions payantes juste après... Petite cerise sur le gâteau, après la suppression de l'appli de FERA qu'ils ont eux-même exécutés sur notre site, leur CEO nous a envoyé un message nous indiquant qu'il était déçu de notre désinscription à FERA... Je n'ai pas répondu. Nous sommes très déçus.

As store owners, we all know how frustrating a bad review can be — but I felt I had to speak up for others who might find themselves in the same situation I did. It's disappointing that there's no longer a free plan available. Honestly, it feels like the company is just hoping users won’t look elsewhere. That said, there are great alternatives out there. I recommend checking out Air Product, TYDAL or Judge.me — all of them offer free plans and, in my experience, work much better.

Customer service is very good, always willing to resolve any questions that arise effectively and quickly.