Excellent app. Very useful and has allowed me to establish credibility with my customers. Love the automatic send feature!

DO NOT RECOMMEND, use judge.me reviews instead. I’ve been using this app for 4 years, but I’ve now decided to switch to a more affordable alternative. After canceling my plan, I was immediately locked out of the app — even though I had already paid for the current billing cycle and should still have access until it ends. This feels unfair and unprofessional. If I paid for the service, I should be able to use it until the period I paid for expires. Very disappointing experience after years of loyalty. Edit after their reply: They are completely lying. It took days for them to reinstate even basic access, despite multiple complaints to their customer service and also to Shopify. However, the access they provided was useless—it wasn’t at the membership level I had paid for, which is necessary to operate the app normally. The app remained completely unusable, so they were acting in bad faith, and as you can see from this reply, they still are in bad faith. Stay away from these people. In the end, Shopify itself had to reimburse me for the app fee, admitting Fera acted very wrongly, refusing to provide the service I had already paid for, and also refusing to reimburse me.

We’ve been using Fera for our e-commerce store and we couldn’t be happier! The app is super intuitive, easy to set up, and does exactly what it promises. It has helped us collect and showcase customer reviews beautifully, giving our brand more trust and credibility. What we love the most is their customer support – always quick, kind, and incredibly helpful. Highly recommended to anyone looking for a reliable reviews app!

We’ve been using FERA for quite a while now (in 5 stores), and our experience is mixed. Positives: The long trial period is definitely a big plus. The frontend layout, emails, and widgets are beautifully designed and look very professional. Negatives: Annoying overlay: Across all our stores, an overlay keeps popping up suggesting we change the language. It appears on almost every page and has to be closed manually each time. Support has known about this issue for a long time, but the only “solution” offered is to use the app outside of Shopify’s backend via FERA’s own website. This might be okay for one shop, but it’s simply not practical when managing multiple stores. Translations: Managing translations is very cumbersome. They are spread across ~15 separate pages, and every time you save, you’re thrown back to page 1. Jumping directly back to, say, page 8 is not possible – you have to click through with arrows, and only four pages are shown at a time. Keyword search only works in English, not in German. There’s no option for CSV import/export, which would make things so much easier. This issue has been raised with support over a year ago but hasn’t been addressed. Review management: Approving and especially deleting reviews is far too restrictive. It’s not possible to simply remove a review without notifying the customer. While this might be due to Google guidelines, as a store owner, you should always have full control over your system. Sometimes reviews are simply false or written out of spite, and there should be a way to delete them quickly and without extra hurdles. Conclusion: FERA has potential and shines in terms of design and trial length. But in daily use, especially when running multiple stores, the issues make it unnecessarily frustrating. Improvements in usability and flexibility are urgently needed.

Excellent app and responsive support team. Easy to install and use. Rarely I will run into a hiccup when trying something new, and the support team is super quick to help. Keep up the great work!

Absolute wonderful service. We wanted something a bit more personalised for how the stars looked on our collection page and Roel helped us with every detail we asked. We've been using the app also for about 3 years and have been super happy with it.

its a lie, you cant import reviews from amazon, annoying app, it forces you to pay even before starting to configure anything

The $9 USD basic plan never stated there was a cap on the number of reviews. I quickly hit the limit after importing my Google reviews (and it wouldn’t even let me import my Facebook reviews). Then I was told I’d need to upgrade to a $60 NZD (or 29usd) plan, and eventually to $200 NZD — which is more expensive than my website and email platform combined, both of which are far more important to my business. I also couldn’t download my new reviews because a pop-up kept appearing, saying I had to upgrade my plan. I ended up having to manually type out all my reviews before deleting the app. I’ve now moved back to Google Rocket, which is free or just $5 USD for the upgraded version with unlimited reviews — a far more reasonable price.

Great customer service from Holden and he was able to customise my reviews to exactly the way I wanted them.

Very straightforward and affordable app. Easy to setup. Support has been great. We are still looking to boost review activity from customers but so far so good.