As store owners, we all know how frustrating a bad review can be — but I felt I had to speak up for others who might find themselves in the same situation I did. It's disappointing that there's no longer a free plan available. Honestly, it feels like the company is just hoping users won’t look elsewhere. That said, there are great alternatives out there. I recommend checking out Air Product, TYDAL or Judge.me — all of them offer free plans and, in my experience, work much better.

Customer service is very good, always willing to resolve any questions that arise effectively and quickly.

fast support. every issue or question will be solvet in a few minutes. Great team . many thx to Roel

Super Bewertungs- APP! Gute individuelle Einstellungsmöglichkeiten. Bei Fragen oder Problemen ist der Support immer super schnell zur Stelle!

We went through a lot of review apps to find the right one after Shopify for some reason decided to terminate their perfectly functioning, free, review app. Still frustrates me to think about it. For my situation, I needed a review app that would let me just have one batch of reviews that show up the same on every page. Should have been easy, but it wasn't. Fera allowed it though and for a very reasonable 7 bucks a month. I wanted to get it dialed perfectly so I was able to work with Holden for days and he was so extremely helpful and ended up handling quite a few of my busy work tasks with Excel. Super cool. Appreciate that, Holden. Thanks again. This is how apps should all be run. I don't think you'll go wrong with Fera.

I have to admit that the customer support is amazing! Even though I had some struggles with Fera and a few of their changes, their team is always there to help. Thank you

Roel on customer support has been amazing when transferring Fera from my Wix site to our new Shopify site!

Customer service has been helpful and one of the representative ensure that my issue is resolved. Best App that I can recommend. High 5 to tech support Holden.

Excellent app with outstanding support! I recently switched my website from Wix to Shopify, and the Fera team has been incredibly helpful and responsive throughout the process. Their prompt assistance made the transition seamless. Highly recommend this app—great value compared to other options available!

I had a great experience with customer service from Fera yesterday. I like the simplicity of the app and it looks great on our website. Customer service went above and beyond to make sure that everything was installed and worked properly.