Feedback Box

Develop by Shopify

Free plan available

Collect post-purchase feedback via Shopify for actionable customer insights.

Real-time analytics

Post-purchase surveys

Custom survey builder

Instant export options

About Feedback Box

Launched Jul 24, 2025

Built by Shopify

Address

57 Mountain St., Grimsby, ON, L3M4E7, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Capture valuable feedback on checkout thank you pages. Turn insights into business growth.

Feedback Box helps merchants understand their customers by collecting feedback immediately after purchase when engagement is highest. The app integrates seamlessly with Shopify checkout pages, displaying targeted surveys that customers complete while their experience is fresh. Merchants gain actionable insights through an analytics dashboard, export responses in multiple formats, and create custom surveys with various question types to improve products and services.

Post-purchase survey integration on Shopify checkout thank you pages.
Real-time analytics dashboard with interactive charts and filtering.
Custom survey builder with multiple question types and conditional logic.
Export customer responses in Excel, CSV, and JSON formats instantly.

Pros

Seamless integration with Shopify checkout pages for collecting immediate post-purchase feedback.
Helps merchants gain actionable insights with surveys when customer engagement is highest.
Real-time analytics dashboard with interactive charts and filtering enhances decision-making.
Custom survey builder with multiple question types and conditional logic for tailored feedback.
Ability to export customer responses in various formats (Excel, CSV, JSON) for convenience.

Cons

Limited to only Shopify platform, reducing flexibility for non-Shopify users.
Dependence on the customer's willingness to provide feedback immediately after purchase.
Potential for customers to be overwhelmed by surveys during the checkout process.