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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

Golden Beards

Jan 04, 2025  on Shopify

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Sys-Info

Nov 19, 2024  on Shopify

Mon avis sur Fastr : J'utilise Fastr depuis un moment, et je dois dire que c'est l'une des meilleures applications de SMS que j'ai testées ! ✅ Interface fluide et intuitive : tout est bien pensé, simple à utiliser et agréable visuellement. ✅ Fonctionnalités utiles : que ce soit pour la gestion des conversations, la personnalisation des messages ou les options de sécurité, tout est là. ✅ Support client au top : j'ai eu une question, et Arthur m'a répondu rapidement et efficacement. C'est rare de voir un service aussi réactif ! Bref, si vous cherchez une app de SMS fiable et performante avec un vrai suivi client, je recommande sans hésiter.

Onemuiz

Oct 19, 2024  on Shopify

Very easy-to-use app. No need to spend hours configuring anything. It's all practically done for you. Just adjust some text and you're done. I highly recommend this application.

ofinÜke°

Oct 17, 2024  on Shopify

Very useful app with the ability to do both marketing and abandoned checkout recovery via email, SMS and push notification in a single app.

XELAZIR

Oct 16, 2024  on Shopify

I installed the app a few hours ago and customer support was very helpful in setting up reminders for abandoned checkouts. They also gave me some very practical advice. Thank you very much.

ESLX&Ariony

Oct 10, 2024  on Shopify

This abandoned cart recovery tool is truly outstanding. The customer support team, particularly Patrick, provides exceptional assistance. The app's user-friendly interface and powerful features make it a standout choice in the market for abandoned checkout recovery systems. The results are genuinely impressive. I wholeheartedly recommend this solution to any shopify shop owner looking to boost their conversion rates by effectively recovering abandoned carts.

Decor-Elentora

Oct 09, 2024  on Shopify

I've been using their app for days and I'm always amazed at the quality of their customer service, especially Mr. Patrick, thank you for helping me solve my problem.

Xenia Hôl

Oct 08, 2024  on Shopify

Vielen Dank Patrick für die Hilfe! Sehr zu empfehlen!! Hoffentlich steigt meine Rückgewinnungsquote bei abgebrochenen Bestellungen, danke Team!

RIVA LILLO

Oct 07, 2024  on Shopify

Aplicación muy útil, con funciones prácticas. La recomiendo encarecidamente. Gracias a Patrick por su excepcional apoyo. Su ayuda fue muy apreciada.

ROOMANTA

Oct 07, 2024  on Shopify

It's easy to install and use, and the online support is excellent. That's all you need for email marketing. I highly recommend this app.

CocoBay Revo

Oct 05, 2024  on Shopify

LE MEILLEUR SUPPORT CLIENT ! MERCI A DAVID. EXCELLENT POUR LA RÉCUPÉRATION DES ACHATS ABANDONNÉS ! J'AI HÂTE DE VOIR LES RÉSULTATS !!!!! MERCI !

Erika ZANE'Store

Oct 04, 2024  on Shopify

This email/SMS app is amazing! It's super easy to use and configure. It has helped us connect with our customers. It's an indispensable tool!

Mistzograv

Oct 03, 2024  on Shopify

Patrick, my customer service rep, got back to me quickly and came up with a simple solution. I love this app and the different ways to recover abandoned checkouts.

Niairi Dav

Oct 03, 2024  on Shopify

We've tried Fastr and have to say that it makes e-mail marketing easy. The trial period was a success.

ARBINUY

Oct 02, 2024  on Shopify

The application is fantastic and we thank you for making it available to us. Excellent work and great support!

Shel's Ramos

Sep 30, 2024  on Shopify

David me ayudó mucho a navegar por la aplicación. Hasta ahora, me encanta cómo están configurados los correos electrónicos abandonados.

AnderDun

Sep 28, 2024  on Shopify

Right now, I absolutely need this app. Exactly what I've been looking for. Does the job. I recommend it!

JOAONAYU YU

Sep 28, 2024  on Shopify

I have this app installed on one of my shops and they work very well with very good results. I highly recommend it!

DSOSCAP

Sep 27, 2024  on Shopify

Une bonne app pour le marketing et la récupération de paniers abandonnés avec un support toujours présent pour vous assister. Merci Arthur! T'es top!

KayuRani

Sep 27, 2024  on Shopify

Min. 5 stars is all we can give this software. When you think email /sms marketing - think Fastr... The customer support is top notch, and the software has a bright and exciting future ahead of it. Thank you Patrick, thank you Fastr.

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