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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

MobiZola

Nov 27, 2024  on Shopify

Fast respond, works very good

Robinson London

Nov 27, 2024  on Shopify

Very good customer support. No matter what the problem, you are helped directly and the problem is solved within a short time. Definitely recommendable.

WATCH-HOME

Nov 27, 2024  on Shopify

客服的服务非常好,有问题第一时间就给解决了

Ondiana

Nov 27, 2024  on Shopify

很好

Le Mod Fashion

Nov 27, 2024  on Shopify

very good and quick service

Lumiya Beauty

Nov 26, 2024  on Shopify

Omega heeft echt een hele fijne support chat, 24/7 en proberen zoveel mogelijk met je mee te denken ook als de oplossing niet binnen Omega is.

HOMEQUE

Nov 26, 2024  on Shopify

My store got issue viewing the pixel, the team supports very fast and in-time. The best supported tracking apps i've used so far. Thank you Omega.

CuddleCart

Nov 25, 2024  on Shopify

great customer service!

Velmour Boutique

Nov 25, 2024  on Shopify

amazing customer service and the app itself :) Amelia was super helpful

Sana

Nov 24, 2024  on Shopify

People are lovely and respond fast.

mbaby-boutique.com

Nov 24, 2024  on Shopify

C’est la seule application traceur que j’ai trouvé très efficace qualité /prix y’en a pas deux Un service clientèle disponible rapide et efficace

Palazio

Nov 24, 2024  on Shopify

tracking is decent and costumer service is top notch, Tracy was very helpful in getting my problem fixed

ZOKULT

Nov 24, 2024  on Shopify

Just set up the Omega Facebook Pixel for the first time, and I’m already impressed with its features! The setup process was straightforward, thanks to Lynn's and Hana's incredible support. She guided me every step of the way, making it so much easier. I’m excited to start using it and see how it performs. So far, I’m really happy with what it offers!

Kézműves

Nov 23, 2024  on Shopify

This software is very easy to use. When encountering problems, the team will follow up and solve them in time. I am very satisfied.

vicore

Nov 23, 2024  on Shopify

great service & Great app easy to setup, good tracking

SHEENS

Nov 23, 2024  on Shopify

Gravgear

Nov 23, 2024  on Shopify

I switched from a popular, low-cost feed app that I wasn’t satisfied with. Its outdated interface, unhelpful support, and hard-to-navigate documentation left a lot to be desired. Switching to this app has been a completely different experience. While it’s a bit pricier, it’s nothing compared to a dedicated ad account budget. The interface is modern and intuitive, and customer support is outstanding. Noel helped me set everything up, ensuring no duplicate pixel events and proper configuration. This level of support is exactly what I needed. While we’ll need more time to assess the data accuracy, I’m feeling very positive about it.

Envy The Eagle

Nov 22, 2024  on Shopify

I had a difficult time getting my pixel to connect on Meta. I downloaded this app and it was like magic! Quick and easy and now connected and no issue! Tyler was great at helping me navigate! Highly recommend!

Untava

Nov 22, 2024  on Shopify

Always quick to help with questions or problems :) very satisfied

Brainer Toys

Nov 22, 2024  on Shopify

The app is great, it tracks really everything, and the customer support is always available and ready to help you, super satisfied.

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